SAP Support Engineer

Vor 5 Tagen


Wien, Wien, Österreich SAP Vollzeit

About SAP

SAP is a global leader in enterprise software solutions, empowering over 400,000 customers worldwide to work more efficiently and make better business decisions. As a cloud company with 200 million users and 100,000 employees, we're driven by our purpose to help every challenge get the solution it deserves.

Our Culture

We believe that diversity, equity, and inclusion are key to unlocking innovation and success. Our inclusive culture promotes equality, respect, and empathy, ensuring everyone feels valued and empowered to contribute their best. At SAP, you'll find a highly collaborative team ethic, a commitment to personal development, and a passion for making a difference.

Job Description

This exciting opportunity as an SAP Support Engineer is based in Vienna, Austria. You will provide functional and technical support to our global customers, perform root cause analysis, and report errors to the SAP Development organization. As a member of our diverse and motivated workforce, you'll be part of a fast-paced environment with no two days being the same.

Key Responsibilities

  • Engage with customers through ticket systems, real-time channels, and tools
  • Liaise with development and field teams to identify application errors and missing product functionalities
  • Analyze incidents, perform troubleshooting, and solve complex technical issues
  • Provide timely updates and solutions to customers according to Service Level Agreements (SLA)
  • Document solutions and consulting questions for internal and external knowledge bases

Requirements

  • Currently enrolled student at a university or applied sciences
  • Strong analytical and problem-solving skills
  • Familiarity with programming languages and IT affinity
  • Excellent communication and customer focus
  • Ability to work in a dynamic environment

What We Offer

A competitive salary based on the Austrian Collective Agreement for Employees in the Information Technology Sector, starting at €2,396 per month gross, plus additional benefits such as flexible working hours, opportunities for professional growth, and a fun and supportive team environment.

Why Join Us?

As an SAP Support Engineer, you'll have the chance to develop your skills in a global company with a strong focus on innovation and customer satisfaction. You'll work with cutting-edge technologies, collaborate with international teams, and contribute to shaping the future of enterprise software solutions.



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