Customer Success Partner

vor 4 Wochen

Wien, Wien, Österreich SAP Vollzeit

About the Role

We are seeking a highly skilled Customer Success Partner to join our SAP Business Technology Platform (SAP BTP) team. As a key member of our team, you will be responsible for developing relationships with technical decision-makers in assigned accounts to ensure broad portfolio consumption of SAP BTP services.

Key Responsibilities

  • Proactively partner with customers to sustainably increase consumption of SAP BTP services and coordinate activities with the Account Team.
  • Analyze the big picture, have expertise with digital transformation, and coach on technical and business architectures.
  • Orchestrate success resources across SAP and customers, as described in the SAP BTP engagement model.
  • Analyze customer technical needs and execute consumption plans for assigned customers.
  • Provide recommendations and prepare customers to make the best use of the solution, in alignment with SAP strategy and roadmap.
  • Be a voice of the customer to internal SAP stakeholders.
  • Work with colleagues from various groups, including Cloud Success Services life-cycle relevant centers of experts, Account Teams, Pre-sales, Product Management groups, Support, Services, Partners, etc.

Requirements

To succeed in this role, you will need:

  • 3+ years of experience working in the IT Industry, with a background in Software Engineering, Solution Management, Project/Product Management, Project Implementation, Pre-sales, Technical Customer Engagement, Customer Success, Proactive Support Services, Consulting, etc.
  • Deep understanding of one or more areas of the SAP BTP portfolio: SAP BTP Extension and Integration Suite, Cloud Databases, Cloud Data Management, Analytics Cloud Solutions.
  • Foundational knowledge of public cloud platforms and providers (e.g. Microsoft Azure, Amazon Web Services, Google Cloud, etc.) Certifications in enterprise architecture are a plus.
  • Great communication and presentation skills. Familiarity with design thinking methodology is a plus.
  • Ability to navigate complex organizational dynamics both internally at SAP, as well as externally with customers and partners.
  • Continuous learning and adaptability to unique business and cultural practices of each region/country.
  • Customer service mindset and customer empathy.
  • Passion for learning new technologies and problem-solving.
  • Business fluency in German, written and spoken, is a must.
  • Knowledge of Russian will be an advantage.

About SAP

SAP is a global company that helps more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development.

Our Culture

SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

Equal Employment Opportunity

SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.

  • Customer Success Associate

    vor 4 Wochen

    Wien, Wien, Österreich Deel Vollzeit

    Unlock Global Talent with DeelAt Deel, we're revolutionizing the way businesses hire and manage global teams. As an Associate Customer Success Manager, you'll play a critical role in fostering relationships with our clients and helping them achieve their growth goals.Your Key Responsibilities:Manage and nurture relationships with up to 200 assigned client...

  • Customer Success Partner

    vor 4 Wochen

    Wien, Wien, Österreich SAP Vollzeit

    About the RoleWe are seeking a highly skilled Customer Success Partner to join our SAP Business Technology Platform (SAP BTP) team. As a key member of our team, you will be responsible for developing relationships with technical decision-makers in our assigned accounts to ensure broad portfolio consumption of SAP BTP services.Key ResponsibilitiesProactively...

  • Customer Success Professional

    vor 1 Woche

    Wien, Wien, Österreich GTT Communications, Inc. Vollzeit

    About GTT Communications, Inc.GTT Communications, Inc. is a leading provider of secure global connectivity solutions, improving network performance and agility for businesses around the world. Our comprehensive suite of cloud networking and managed services utilizes advanced software-defined networking and security technologies.Job DescriptionEstimated...

  • Customer Success Manager

    vor 4 Wochen

    Wien, Wien, Österreich Prewave GmbH Vollzeit

    About Prewave GmbHWe are a pioneering AI company in Supply Chain Risk Management, dedicated to unlocking unprecedented efficiency, transparency, and resilience in the supply chain for our clients.Our AI-powered solutions analyze traditional and social media in 50+ languages, predicting risks and disruptions worldwide. We help our clients achieve a...

  • Customer Success Professional

    vor 2 Wochen

    Wien, Wien, Österreich GTT Communications, Inc. Vollzeit

    Job DescriptionAt GTT Communications, Inc. we are seeking a highly skilled Customer Success Professional to join our team.Role Summary: The Customer Success Professional will be responsible for ensuring that our customers receive the highest level of service and support, resulting in long-term customer satisfaction and retention.Key Responsibilities:Build...

  • Customer Success Lead

    Vor 7 Tagen

    Wien, Wien, Österreich GTT Communications, Inc. Vollzeit

    Job DescriptionWe are seeking a Customer Success Lead to join our team at GTT Communications, Inc. in the DACH region.About the RoleThe Customer Success Lead will be responsible for building and maintaining strong relationships with our most valued customers. This role requires excellent communication and problem-solving skills, as well as the ability to...

  • Customer Success Manager

    vor 4 Wochen

    Wien, Wien, Österreich GTT Communications, Inc. Vollzeit

    About the Role:The Customer Success Manager will be responsible for ensuring that our customers achieve their business goals and objectives through the effective use of our products and services. This will involve building strong relationships with our customers, understanding their needs and priorities, and providing tailored solutions to meet their...

  • Customer Success Manager

    vor 2 Wochen

    Wien, Wien, Österreich Solakon GmbH Vollzeit

    Besondere Herausforderung für dich: Du bist auf der Suche nach einer anspruchsvollen Rolle, in der du den Kunden an erster Stelle hast und dessen Erfolg gemeinsam mit dem Team steuerst. Bei Solakon GmbH bist du als Customer Success Manager der erste Ansprechpartner für unsere Kunden und unterstützt sie bei diversen Fragestellungen. Du zeichnest dich durch...

  • Partner Success Management Intern

    vor 4 Wochen

    Wien, Wien, Österreich CheckYeti GmbH Vollzeit

    Internship in Partner Success ManagementWe are seeking a highly motivated and detail-oriented individual to join our Business Development team as a Partner Success Management Intern. In this role, you will be responsible for onboarding and managing relationships with our activity providers, ensuring their success and satisfaction with our services.Key...

  • Internship in Partner Success Management

    vor 1 Monat

    Wien, Wien, Österreich CheckYeti GmbH Vollzeit

    Internship Opportunity in Partner Success ManagementWe are seeking a highly motivated and detail-oriented individual to join our Business Development team as a Partner Success Management Intern. As a key member of our team, you will play a crucial role in onboarding and managing our partners, ensuring their success and satisfaction with our services.Key...

  • Customer Success Director

    Vor 3 Tagen

    Wien, Wien, Österreich GTT Communications, Inc. Vollzeit

    **About the Role:**GTT Communications, Inc. is seeking a highly skilled and motivated Customer Success Director to join our team in DACH. As a key member of our account management team, you will be responsible for driving customer success and growth across our strategic client base.In this role, you will work closely with our sales, delivery, and product...

  • Customer Success Advocate

    Vor 5 Tagen

    Wien, Wien, Österreich Ribbon Bio Vollzeit

    Job OverviewRibbon Bio is seeking an experienced Customer Success Representative to guide, manage and support our customer's end-to-end buying experience.About the RoleIn this dynamic and evolving customer-facing position, you will be a key intermediary between our customers and our internal order fulfillment teams to ensure orders are input, processed, and...

  • Customer Success Manager

    vor 2 Wochen

    Wien, Wien, Österreich SAP Vollzeit

    About the RoleAs a Customer Success Manager, you will be responsible for guiding customers through their business journey with SAP solutions, increasing customer satisfaction, retention, renewals, references, and upsells for Cloud products within their assigned solution portfolio.Key ResponsibilitiesSuccessfully complete a 10-month learn-apply program, which...

  • Customer Success Manager

    vor 1 Monat

    Wien, Wien, Österreich Mittelstand Connect GmbH Vollzeit

    ÜberblickMittelstand Connect GmbH ist ein innovatives Softwareunternehmen, das sich auf cloudbasierte Forschungs- und Entwicklungssoftware spezialisiert hat. Wir suchen nach einem erfahrenen Customer Success Manager, der unsere Kunden durch den ganzen Prozess der Förderantragsstellung unterstützt.AufgabenKundenbetreuung: Unser idealer Kandidat berät...

  • Customer Success Advocate

    vor 1 Woche

    Wien, Wien, Österreich GTT Communications, Inc. Vollzeit

    About the RoleAs a Customer Success Manager at GTT Communications, Inc., you will play a crucial role in driving customer satisfaction and retention. This is an exciting opportunity to work with our most valued and strategic customers, ensuring they achieve business value throughout their lifecycle.The ideal candidate will possess excellent communication and...

  • Customer Success Manager

    vor 4 Wochen

    Wien, Wien, Österreich Prewave GmbH Vollzeit

    About Prewave GmbHWe are a pioneering company in supply chain risk management, utilizing AI-powered solutions to analyze traditional and social media in 50+ languages and predict risks and disruptions worldwide. Our goal is to help clients achieve a sustainable supply chain and prevent setbacks.Your MissionAs our Customer Success Manager, you will be...

  • Customer Success Manager

    vor 4 Wochen

    Wien, Wien, Österreich Prewave GmbH Vollzeit

    About Prewave GmbHWe are a pioneering company in supply chain risk management, utilizing AI-powered solutions to analyze traditional and social media in 50+ languages and predict risks and disruptions worldwide.Our mission is to unlock unprecedented efficiency, transparency, and resilience in the supply chain for our customers.We are already trusted partners...

  • Customer Success Team Lead

    Vor 4 Tagen

    Wien, Wien, Österreich Ribbon Bio Vollzeit

    We are seeking a seasoned Customer Success Team Lead to drive end-to-end customer experiences at Ribbon Bio, a growth-stage synthetic biology company.The ideal candidate will have expertise in managing and coordinating customer relationships, ensuring seamless product delivery and resolving issues promptly. Strong communication and problem-solving skills are...

  • Partner Success Management Intern

    vor 2 Wochen

    Wien, Wien, Österreich CheckYeti GmbH Vollzeit

    Role OverviewCheckYeti GmbH is seeking an ambitious and detail-oriented individual to join our Business Development team as a Partner Success Management Intern. This exciting opportunity will allow you to contribute to the growth and success of our international team, working closely with activity providers to onboard and manage their accounts.Key...

  • Customer Success Team Member

    Vor 5 Tagen

    Wien, Wien, Österreich Ribbon Bio Vollzeit

    Ribbon Bio is a growth stage synthetic biology company seeking an experienced Customer Success Representative (CSR) to guide, manage and support our customer's end-to-end buying experience.Job OverviewIn this dynamic and evolving customer-facing position, you will be a key intermediary between our customers and our internal order fulfillment teams to ensure...