Customer Success Partner

vor 1 Woche

Wien, Wien, Österreich SAP Vollzeit

About the Role

We are seeking a highly skilled Customer Success Partner to join our SAP Business Technology Platform (SAP BTP) team. As a key member of our team, you will be responsible for developing relationships with technical decision-makers in assigned accounts to ensure broad portfolio consumption of SAP BTP services.

Key Responsibilities

  • Proactively partner with customers to sustainably increase consumption of SAP BTP services and coordinate activities with the Account Team.
  • Analyze the big picture, have expertise with digital transformation, and coach on technical and business architectures.
  • Orchestrate success resources across SAP and customers, as described in the SAP BTP engagement model.
  • Analyze customer technical needs and execute consumption plans for assigned customers.
  • Provide recommendations and prepare customers to make the best use of the solution, in alignment with SAP strategy and roadmap.
  • Be a voice of the customer to internal SAP stakeholders.
  • Work with colleagues from various groups, including Cloud Success Services life-cycle relevant centers of experts, Account Teams, Pre-sales, Product Management groups, Support, Services, Partners, etc.

Requirements

To succeed in this role, you will need:

  • 3+ years of experience working in the IT Industry, with a background in Software Engineering, Solution Management, Project/Product Management, Project Implementation, Pre-sales, Technical Customer Engagement, Customer Success, Proactive Support Services, Consulting, etc.
  • Deep understanding of one or more areas of the SAP BTP portfolio: SAP BTP Extension and Integration Suite, Cloud Databases, Cloud Data Management, Analytics Cloud Solutions.
  • Foundational knowledge of public cloud platforms and providers (e.g. Microsoft Azure, Amazon Web Services, Google Cloud, etc.) Certifications in enterprise architecture are a plus.
  • Great communication and presentation skills. Familiarity with design thinking methodology is a plus.
  • Ability to navigate complex organizational dynamics both internally at SAP, as well as externally with customers and partners.
  • Continuous learning and adaptability to unique business and cultural practices of each region/country.
  • Customer service mindset and customer empathy.
  • Passion for learning new technologies and problem-solving.
  • Business fluency in German, written and spoken, is a must.
  • Knowledge of Russian will be an advantage.

About SAP

SAP is a global company that helps more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development.

Our Culture

SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

Equal Employment Opportunity

SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.

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