Senior IT Support Specialist

vor 10 Stunden

Linz, Oberösterreich, Österreich Dynatrace Austria GmbH Vollzeit
About the Role

We are seeking a highly skilled Senior IT Support Engineer to join our Corporate IT Technical Support function in Linz, Austria.

Dynatrace exists to make software work perfectly. Our platform combines broad and deep observability and continuous runtime application security with advanced AIOps to provide answers and intelligent automation from data. This enables innovators to modernize and automate cloud operations, deliver software faster and more securely, and ensure flawless digital experiences.

Key Responsibilities
  • Monitor communication channels and ticket systems, such as Slack or Freshdesk, and work on the qualification and resolution of incidents and service requests.
  • Evaluate and escalate unsolvable incidents or requests to backend teams and coordinate solution attempts.
  • Utilize techniques and automation to install, configure, and deploy leading-edge devices for our modern Windows, MacOS, and Linux workstations.
  • Prepare digital collaboration tools, meeting room, and conference area equipment for internal events.
  • Understand and evaluate the IT needs of our employees and support user training activities.
  • Ensure accuracy of hardware asset information and regular disposal of assets.
  • Support the implementation of local/regional projects as part of global programs, such as the deployment of new client hardware and software technologies.
  • Collaborate with colleagues in IT process-, service-, technology-, and license-management, e.g., create and analyze reports, support annual fixed asset update, document standard operating procedures in the knowledge base.
  • Depending on your interests, be part of or lead several IT projects for continuous improvements.
Requirements
  • Completed IT education and practical experience in IT support.
  • Ability to troubleshoot and accurately diagnose IT-related issues.
  • Focus on customer satisfaction and service orientation.
  • Experience in monitoring and tracking daily IT support business.
  • Knowledge in the Microsoft environment (OS, AD, M365, etc.).
  • Knowledge in the Apple or Linux environment would be advantageous.
  • Basic expertise in the infrastructure environment (network, etc.).
  • Experience in working with globally distributed IT teams.
  • ITIL Foundation Certification is a plus.
  • Fluent in English and German.
About Dynatrace

We believe that potential is defined by more than qualifications or background. If you're passionate about this role, working in a tech environment, and are eager to learn, we invite you to apply.

Why you will love being a Dynatracers:

  • A one-product software company creating real value for the largest enterprises and millions of end customers globally, striving for a world where software works perfectly.
  • Working with the latest technologies and at the forefront of innovation in tech on scale; but also, in other areas like marketing, design, or research.
  • A team that thinks outside the box welcomes unconventional ideas, and pushes boundaries.
  • An environment that fosters innovation, enables creative collaboration, and allows you to grow.
  • A globally unique and tailor-made career development program recognizing your potential, promoting your strengths, and supporting you in achieving your career goals.
  • A truly international mindset with Dynatracers from different countries & cultures all over the world, and English as the corporate language that connects us all.
  • A culture that is being shaped by the diverse personalities, expertise, and backgrounds of our global team.
Life at Dynatrace

The Culture Decoder is our guiding compass that defines our culture, steers us toward our goals, and amplifies the value we create together.

Discover more Relocate to join us

Ready to pack your bags? Relocation support awaits you if you wish to join us at one of our Austria locations.

Learn how

We're an equal opportunity employer and embrace all applicants. Dynatrace wants YOU-your diverse background, talents, values, ideas, and expertise. These qualities are what make our global team stronger and more seasoned. We're fueled by the diversity of our talented employees.

  • Senior IT Support Specialist

    Vor 3 Tagen

    Linz, Oberösterreich, Österreich Dynatrace Vollzeit

    Job DescriptionJob Title: Senior IT Support SpecialistJob Summary:We are seeking a highly skilled Senior IT Support Specialist to join our Corporate IT Technical Support function. As a key member of our team, you will be responsible for providing top-notch technical support to our employees, ensuring their digital work life is seamless and efficient.Key...

  • Senior IT Support Specialist

    vor 2 Wochen

    Linz, Oberösterreich, Österreich Dynatrace Vollzeit

    Position OverviewWe are seeking a Senior IT Support Specialist to enhance our Corporate IT Technical Support team. In this position, you will serve as the primary contact for our employees, primarily Software Engineers, to facilitate their digital work environment.Key ResponsibilitiesOversee communication channels and ticketing systems, such as Slack or...

  • Senior IT Support Specialist

    vor 2 Wochen

    Linz, Oberösterreich, Österreich Dynatrace Vollzeit

    Position OverviewWe are looking for a Senior IT Support Specialist to enhance our Corporate IT Technical Support team. In this capacity, you will serve as the primary contact for our employees, primarily Software Engineers, to facilitate their digital work environment.Key ResponsibilitiesOversee communication channels and ticketing systems, such as Slack or...

  • Senior IT Support Specialist

    vor 2 Wochen

    Linz, Oberösterreich, Österreich Dynatrace Vollzeit

    Position OverviewWe are seeking a Senior IT Support Specialist to enhance our Corporate IT Technical Support team. In this capacity, you will serve as the primary contact for our employees, predominantly Software Engineers, facilitating their digital work experience.Key ResponsibilitiesOversee communication channels and ticketing systems, such as Slack or...

  • Senior IT Support Specialist

    vor 1 Woche

    Linz, Oberösterreich, Österreich Dynatrace Vollzeit

    About the RoleWe are seeking a highly skilled and experienced Senior IT Support Engineer to join our Corporate IT Technical Support function based in Linz.In this role, you will be the first point of contact for our employees to enable their digital work life. You will monitor communication channels and ticket systems, work on incident and service request...

  • Senior IT Support Specialist

    Vor 7 Tagen

    Linz, Oberösterreich, Österreich Dynatrace Vollzeit

    About the RoleWe are seeking a highly skilled Sr IT Support Engineer to join our Corporate IT Technical Support function. As a key member of our team, you will be responsible for providing top-notch technical support to our employees, ensuring their digital work life is seamless and efficient.Key ResponsibilitiesIncident Management: Monitor communication...

  • Senior IT Support Specialist

    vor 1 Woche

    Linz, Oberösterreich, Österreich Dynatrace Austria GmbH Vollzeit

    We are seeking a highly skilled Sr IT Support Engineer to join our Corporate IT Technical Support function in Linz. At Dynatrace Austria GmbH, we strive to make software work perfectly. Our platform combines broad and deep observability and continuous runtime application security with advanced AIOps to provide answers and insights for our customers.Key...

  • IT Support Specialist

    vor 2 Wochen

    Linz, Oberösterreich, Österreich Primetals Technologies Vollzeit

    IT Support Specialist (m/w/*) Welche Aufgaben erwarten mich? In der Abteilung für interne IT sind wir global verantwortlich für sämtliche IT-Anwendungen, die von unseren 7.000 Mitarbeitenden weltweit genutzt werden. In unserem vielfältigen Team, bestehend aus Studierenden, Berufseinsteigern und erfahrenen Fachkräften, pflegen wir einen...

  • Technical Support Specialist

    vor 1 Woche

    Linz, Oberösterreich, Österreich Dynatrace Vollzeit

    About the RoleWe are seeking a highly skilled Senior IT Support Engineer to join our Corporate IT Technical Support function based in Linz. As a key member of our team, you will be the first point of contact for our employees, providing technical support and assistance to ensure their digital work life is seamless.Key ResponsibilitiesMonitor communication...

  • Senior IT Infrastructure Specialist

    Vor 7 Tagen

    Linz, Oberösterreich, Österreich epunkt Vollzeit

    About epunktepunkt is a dynamic and innovative company that offers a wide range of IT services to its clients.About the RoleWe are seeking a highly skilled and experienced Senior System Administrator to join our team. As a Senior System Administrator, you will be responsible for supporting our clients, implementing IT projects, and establishing...

  • IT Infrastructure Specialist

    Vor 7 Tagen

    Linz, Oberösterreich, Österreich Fabasoft Vollzeit

    About the Role:We are seeking a highly skilled IT Infrastructure Specialist to join our team at Fabasoft. As a key member of our IT department, you will be responsible for ensuring the smooth operation of our IT systems and infrastructure.Key Responsibilities:Provide operational support for our client and backend infrastructure, including Microsoft Active...

  • IT Infrastructure Specialist

    Vor 2 Tagen

    Linz, Oberösterreich, Österreich Fabasoft Vollzeit

    About the Role:We are seeking a highly skilled IT Infrastructure Specialist to join our team at Fabasoft. As a key member of our IT department, you will be responsible for ensuring the smooth operation of our IT systems and infrastructure.Key Responsibilities:Provide operational support for our client and backend infrastructure, including Microsoft Active...

  • IT Support Spezialist/in

    vor 2 Wochen

    Linz, Oberösterreich, Österreich Michael Page Vollzeit

    IT Support Spezialist/inIn einem dynamischen und innovativen Umfeld suchen wir eine/n IT Support Spezialist/in, die/der sich mit modernsten Technologien auskennt und bereit ist, Herausforderungen im IT-Bereich anzunehmen.Ihre Aufgaben:Bearbeitung und Lösung von IT-Anfragen sowie Störungen im 1st und 2nd Level SupportInstallation, Konfiguration und Wartung...

  • IT Support Spezialist/in

    vor 2 Wochen

    Linz, Oberösterreich, Österreich Michael Page Vollzeit

    Ihre AufgabenIn dieser Position sind Sie verantwortlich für die Entgegennahme und Bearbeitung von IT-Anfragen sowie die Lösung von Störungen im 1st und 2nd Level Support. Sie werden:IT-Störungen analysieren und behebenHardware, Software und Netzwerkkomponenten installieren und wartenArbeitsplatzsysteme und Peripheriegeräte einrichten und...

  • IT Support Spezialist/in

    vor 2 Wochen

    Linz, Oberösterreich, Österreich Michael Page Vollzeit

    Ihre AufgabenIn dieser spannenden Position sind Sie verantwortlich für die Entgegennahme, Analyse und Lösung von IT-Störungen sowie Anfragen im 1st und 2nd Level Support. Zu Ihren Hauptaufgaben gehören:Installation, Konfiguration und Wartung von Hardware, Software und NetzwerkkomponentenUnterstützung bei der Einrichtung und Administration von...

  • Senior Talent Acquisition Specialist

    Vor 7 Tagen

    Linz, Oberösterreich, Österreich Dynatrace Austria GmbH Vollzeit

    About the RoleWe are seeking a highly skilled Senior Talent Acquisition Specialist to join our R&D Talent Team at Dynatrace Austria GmbH. As a key member of our global Talent Acquisition Team, you will be responsible for leading and driving our end-to-end sourcing strategies to attract top talent to our organization.Key ResponsibilitiesMarket Expertise:...

  • Senior IT Architect

    vor 10 Stunden

    Linz, Oberösterreich, Österreich KERN Engineering Careers GmbH Vollzeit

    {"title": "Senior IT Architect", "content": "ÜberblickWir suchen einen Senior IT Architect, der unsere Microsoft 365-Umgebung weiterentwickelt und unsere Enterprise-Architektur optimiert.AufgabenStrategische Rolle bei der Realisierung vielseitiger Projekte rund um das Thema Digital WorkplaceAktives Mitgestalten der Microsoft 365-Umgebung und...

  • IT-Support-Experte

    vor 1 Woche

    Linz, Oberösterreich, Österreich LIWEST Kabelmedien Gesellschaft MbH Vollzeit

    ÜberblickWir suchen einen IT-Support-Experten, der sich auf die Lösung technischer Probleme und die Bereitstellung von Support-Dienstleistungen für unsere Kunden spezialisiert hat.VerantwortlichkeitenTechnische Probleme lösen und Support-Dienstleistungen bereitstellenKundenkontakt und KommunikationStörungen schnell und effektiv...

  • IT-Support-Techniker

    Vor 7 Tagen

    Linz, Oberösterreich, Österreich Bechtle Vollzeit

    Deine AufgabenDu bist direkter Ansprechpartner für die Benutzer im 1st und 2nd Level SupportDabei identifizierst, analysierst und löst du Hard- und SoftwarestörungenIm Vordergrund deiner Tätigkeiten stehen Wartungs- und Serviceeinsätze direkt vor Ort, aber auch remote oder telefonischDie Kooperation und der Austausch mit dem 3rd Level Support runden...

  • IT-Support-Experte

    vor 10 Stunden

    Linz, Oberösterreich, Österreich Sonnleitner GmbH Vollzeit

    Ihre Aufgaben:Wir suchen einen erfahrenen IT-Support-Experten, der unsere Kunden mit professionellem Service unterstützt.Hard- und Softwarebereitstellung, um sicherzustellen, dass unsere Systeme reibungslos funktionieren.Annahme, Klassifizierung und Bearbeitung von Fehlern und Störungsmeldungen, ggf. unter Verwendung eines Ticketsystems.Klassifizierung und...