IT Support Specialist

vor 1 Woche

Linz, Oberösterreich, Österreich Dynatrace Vollzeit

About the Role:

As a key member of our Corporate IT Technical Support function, you will play a crucial role in ensuring the seamless digital work life of our employees. We are seeking a highly skilled IT Support Analyst to join our team in Linz.

Key Responsibilities:

  • Act as the first point of contact for our employees to enable their digital work life.
  • Take ownership of initial ticket triage, resolution, qualification, and escalation of Incidents and Service Requests.
  • Be responsible for resolving client technology issues and executing local/regional projects as part of global programs.
  • Install and provide top-notch equipment for our modern workplaces.
  • Understand and evaluate employee needs, supporting IT training activities.
  • Support local events and be responsible for digital collaboration tools and meeting room equipment.
  • Coordinate external IT service providers.
  • Identify potential for improvement and collaborate with distributed IT teams.
  • Depending on interests, be part or lead several IT projects for continuous improvements.

Qualifications:

  • Completed IT education and ideally first practical experience.
  • Knowledge of the Microsoft environment (OS, M365, Active Directory, etc.).
  • Ability to troubleshoot and accurately diagnose IT-related issues.
  • Fluent in English and German.
  • Basic expertise in the infrastructure environment (network, etc.).
  • ITIL Foundation Certification is a plus.

What We Offer:

  • Attractive compensation packages and stock purchase options with numerous benefits and advantages.
  • Minimum salary for this position is €52,000 gross per year based on full-time employment, with a higher salary offered in line with qualifications and experience.

About Dynatrace:

  • A one-product software company creating real value for the largest enterprises and millions of end customers globally.
  • Striving for a world where software works perfectly.
  • Working with the latest technologies and at the forefront of innovation in tech on scale.
  • A team that thinks outside the box welcomes unconventional ideas and pushes boundaries.
  • An environment that fosters innovation, enables creative collaboration, and allows you to grow.
  • A globally unique and tailor-made career development program recognizing your potential, promoting your strengths, and supporting you in achieving your career goals.
  • A truly international mindset with Dynatracers from different countries & cultures all over the world, and English as the corporate language that connects us all.
  • A culture that is being shaped by the diverse personalities, expertise, and backgrounds of our global team.

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