Director, Professional Services Sydney
vor 2 Monaten
WalkMe pioneered the Digital Adoption Platform (DAP) to empower business leaders to realize the promise of technology in today's overwhelming digital world. Through WalkMe's guidance, engagement, insights, and automation, employees are more efficient, executives have better visibility into digital usage, and organizations maximize the full value of their digital assets to empower digital transformation.
WalkMe is looking for a Director of Professional Services to manage the APAC Region of the Professional Services organization. You'll report to the SVP of Professional Services and support the team focused on selling and delivering customer implementations. You will help your team solve challenges and partner cross-functionally in a way that maximizes our customers' value with the WalkMe platform. You have previous people management, services sales, strategic planning, and customer relationship experience to lead and inspire an accomplished team of services team members. You will become knowledgeable about the WalkMe solution and are passionate about providing an exceptional experience for every customer.
What You'll OwnLead an organization of Professional Services Consultants and their managers, who own delivering customer implementations.Build strong partnership with the Sales organization and serve as a Services sponsor on key opportunities and renewals.Contribute to the strategy and vision for the Professional Services Consultant function, partnering with the VP of Services and the leadership team to align the team's direction with the broader mission of the Customer Success Group.Set career objectives with the managers and proactively manage them towards achieving performance objectives (KPIs) while developing the team members against our core competencies.Identify areas for improvement by understanding the underlying root causes of inefficiencies and partnering with the Strategy & Operations to lead change management.Drive continuous improvement of the Services delivery based on feedback from the customer and data, ensuring attainment of core KPIs including a revenue target, billable utilization, and CSAT/NPS.Act as an effective point of escalation to ensure prompt resolution to risks and issues.Serve as the trusted point of contact for our Customers Executives, beginning from the point of sale and extending through onboarding, project success, center of excellence development.What You'll Need to Succeed10+ years of direct customer advocacy and engagement experience in professional services. 5+ years direct management experience of individual contributors with experience managing front line managers preferred.Approach all situations with empathy and curiosity, inspiring others and bringing out the best in them.Demonstrable success in thinking strategically and executing tactically, while providing consistent and high levels of customer satisfaction in a fast-paced environment.Strong technical skills that allow for an ease when handling customer escalations of technical challenges.Experience in an enterprise solution sales environment and ability to partner with account executives in development and closure of sales opportunities.Strong track record of cross functional partnership.Highly data-driven and excited about driving and tracking a consistent engagement process with all customers across your team.Live the WalkMe Way: Work as One WalkMe, Embrace Curiosity, Act with Empathy, Take Ownership.What Sets Us ApartFlexible Work Arrangements: We offer hybrid and flexible hours to help manage work commitments and personal life effectively.Family Friendly Policies: We provide family friendly policies relevant to your region, to ensure you can prioritize your family's needs.Supportive Culture: We focus on the whole person, celebrating what makes us unique, and create space for community.Professional Development: We encourage continuous learning and offer opportunities for career development through our career compass offering.We seek to hire and develop the best talent, bringing a range of perspectives, experiences and background to the DAP category. This helps us better meet the diverse needs of our global communities and clients with creativity, insight, and market innovation. We welcome and encourage applicants from across different genders, gender identity and expression, sexual orientation, race, age, national origin, citizen status, religion, body size, socioeconomic status, ability, neuro(a)typicality, physical appearance, veteran status or any other characteristic. If you require accommodation for any part of the recruitment process, please send a request to ******.
#J-18808-Ljbffr
-
Sydney, Österreich Tideri Jobbörse VollzeitWalkMe pioneered the Digital Adoption Platform (DAP) to empower business leaders to realize the promise of technology in today's overwhelming digital world.Through WalkMe's guidance, engagement, insights, and automation, employees are more efficient, executives have better visibility into digital usage, and organizations maximize the full value of their...
-
Director, Professional Services
vor 4 Wochen
Sydney, Österreich WalkMe VollzeitWalkMe pioneered the Digital Adoption Platform (DAP) to empower business leaders to realize the promise of technology in today's overwhelming digital world. Through WalkMe's guidance, engagement, insights, and automation, employees are more efficient, executives have better visibility into digital usage, and organizations maximize the full value of their...
-
Client Service Business Director Sydney ?
vor 3 Monaten
Sydney, Österreich The Research Agency VollzeitBusiness Director opportunity at TRA - the largest independent and multi-AFR and ESOMAR award winning research agency.TRA is an insights agency based in New Zealand, Sydney and Melbourne. We are a diverse group of thinkers, intent on solving the complex and challenging problems our clients are facing. We combine our understanding of human behaviour with...
-
Program Director
vor 4 Wochen
Sydney, Österreich Hays VollzeitFinancial Services organisation looking for a Program Director to work in a high-profile program.Your new companyYou will work for a large Financial Services organisation with offices based in Sydney.Your new roleYou will be responsible for managing a couple of initiatives in the technology space, focusing on the implementation of a new platform and also a...
-
Walkme | Director, Professional Services
vor 4 Wochen
Sydney, Österreich Tideri Jobbörse VollzeitWalkMe pioneered the Digital Adoption Platform (DAP) to empower business leaders to realize the promise of technology in today's overwhelming digital world.Through WalkMe's guidance, engagement, insights, and automation, employees are more efficient, executives have better visibility into digital usage, and organizations maximize the full value of their...
-
Client Service Business Director Sydney ?
vor 3 Monaten
Sydney, Österreich Tideri Jobbörse VollzeitBusiness Director opportunity at TRA - the largest independent and multi-AFR and ESOMAR award winning research agency.TRA is an insights agency based in New Zealand, Sydney and Melbourne.We are a diverse group of thinkers, intent on solving the complex and challenging problems our clients are facing.We combine our understanding of human behaviour with...
-
Client Service Business Director Sydney ?
vor 3 Monaten
Sydney, Österreich The Research Agency VollzeitBusiness Director opportunity at TRA - the largest independent and multi-AFR and ESOMAR award winning research agency.TRA is an insights agency based in New Zealand, Sydney and Melbourne. We are a diverse group of thinkers, intent on solving the complex and challenging problems our clients are facing. We combine our understanding of human behaviour with...
-
Senior Director/Director
Vor 3 Tagen
Sydney, Österreich This Is An It Support Group VollzeitSenior Director/Director - Sydney - This is an IT support groupSenior Director/Director Opportunities within Transfer Pricing and International Tax teamsAbout the RoleAlvarez & Marsal is a leading global professional services firm, providing turnaround management, performance improvement, and corporate advisory services.With 7,000+ professionals across North...
-
Senior Director/Director
Vor 2 Tagen
Sydney, Österreich This Is An It Support Group VollzeitSenior Director/Director - Sydney - This is an IT support groupSenior Director/Director Opportunities within Transfer Pricing and International Tax teams About the Role Alvarez & Marsal is a leading global professional services firm, providing turnaround management, performance improvement, and corporate advisory services.With 7,000+ professionals across...
-
At | Executive Director | Sydney
vor 1 Monat
Sydney, Österreich Tideri Jobbörse VollzeitExecutive Director – Pathway to CEO | SydneyProject Management ConsultancyAn exciting leadership opportunity has arisen with a well-established Project Management Consultancy based in Sydney.With over 20 years of market presence, this consultancy is known for its longstanding relationships across key sectors such as health, education, transport, and...
-
Technical Director
vor 2 Monaten
Sydney, Österreich Tideri Jobbörse VollzeitJob Details: Technical Director - Planning - Newcastle/Sydney Job Title: Technical Director Planning - Newcastle/Sydney Vacancy No: VN3537 Employment Type: Permanent Contract Type: Full-Time About SLR Consulting:SLR Consulting is a rapidly growing privately-owned global business, with a strong reputation for providing high quality Environmental and Advisory...
-
Technical Director – Venues – Sydney, Nsw
vor 2 Monaten
Sydney, Österreich Tideri Jobbörse VollzeitTechnical Director – Venues – Sydney, NSW Amp up your events career with a global production powerhouse.Encore are a global event technologies company that specializes in virtual, in-person, and hybrid events that connect and inspire.At Encore, we believe in creating memorable event experiences that engage and transform organizations by serving as an...
-
Associate Director/Director
vor 3 Wochen
Sydney, Österreich Hka Birmingham VollzeitAssociate Director/Director - Sydney - Hka BirminghamHka Birmingham Sydney22 hours agoDescriptionOur Forensic Accounting and Commercial Damages (FACD) practice in Australia continues to experience significant growth. To support this expansion, we are seeking experienced Forensic Accountants to join our team in Sydney.About the RoleWe are looking for talented...
-
Hka Birmingham | Associate Director/Director
vor 3 Wochen
Sydney, Österreich Tideri Jobbörse VollzeitAssociate Director/Director - Sydney - Hka Birmingham Hka Birmingham Sydney22 hours ago Description Our Forensic Accounting and Commercial Damages (FACD) practice in Australia continues to experience significant growth.To support this expansion, we are seeking experienced Forensic Accountants to join our team in Sydney.About the Role We are looking for...
-
Client Service Director
vor 3 Wochen
Sydney, Österreich Claxon VollzeitAgency Account Management (Advertising, Arts & Media)Full timeAbout Claxon (www.claxon.agency)Claxon is a multi award-winning advertising agency that helps ambitious brands be heard. Trusted by industry leading brands like Oroton, Celebrity Ink, Binance, Accor Hotels and Dymocks - we help businesses grow.Claxon HQ is on the Gold Coast with teams in Sydney,...
-
Buscojobs | Geoscience Ireland | Technical Director
vor 4 Wochen
Sydney, Österreich Tideri Jobbörse VollzeitJob Details : Technical Director - Planning - Newcastle / Sydney Job Title : Technical Director Planning - Newcastle / Sydney Vacancy No : VN3537 Employment Type : Permanent Contract Type : Full-Time About SLR Consulting : SLR Consulting is a rapidly growing privately-owned global business, with a strong reputation for providing high quality Environmental...
-
Professional Services Consultant
vor 2 Wochen
Sydney, Österreich Fortinet, Inc. VollzeitLocation: Australia (Sydney)Role Overview:Join Fortinet, a cybersecurity pioneer with over two decades of excellence, as we continue to shape the future of cybersecurity and redefine the intersection of networking and security. At Fortinet, our mission is to safeguard people, devices, and data everywhere. We are currently seeking a dynamic Professional...
-
Project Director | Client-Side
vor 1 Monat
Sydney, Österreich Spring Professional VollzeitProject Director | Senior Leadership Role with Partnership PotentialWe are working with a respected client-side project management firm to find a Project Director to lead major construction projects. This senior role offers the potential for partnership and shareholding for the right candidate, providing a unique opportunity for career growth and business...
-
Client Service Director
vor 3 Wochen
Sydney, Österreich Claxon VollzeitAgency Account Management (Advertising, Arts & Media) Full time About Claxon (www.claxon.agency)Claxon is a multi award-winning advertising agency that helps ambitious brands be heard.Trusted by industry leading brands like Oroton, Celebrity Ink, Binance, Accor Hotels and Dymocks - we help businesses grow.Claxon HQ is on the Gold Coast with teams in Sydney,...
-
Eoi: Defence Engineers
vor 2 Monaten
Sydney, Österreich Ascent Professional Services VollzeitEOI: Defence Engineers & Technicians - SydneyPenrith, New South Wales 2750, Australia • Full-timeDescriptionEngineers and Technicians – Aviation Trades, Weapons Systems and Technical RegulationJoin a team of highly regarded and industry-renowned Defence and Security Industry PersonnelLeading salary packages and professional development fundsFlexible work...
