Walkme | Director, Professional Services Sydney | Sydney
vor 1 Monat
WalkMe pioneered the Digital Adoption Platform (DAP) to empower business leaders to realize the promise of technology in today's overwhelming digital world.
Through WalkMe's guidance, engagement, insights, and automation, employees are more efficient, executives have better visibility into digital usage, and organizations maximize the full value of their digital assets to empower digital transformation.
WalkMe is looking for a Director of Professional Services to manage the APAC Region of the Professional Services organization.
You'll report to the SVP of Professional Services and support the team focused on selling and delivering customer implementations.
You will help your team solve challenges and partner cross-functionally in a way that maximizes our customers' value with the WalkMe platform.
You have previous people management, services sales, strategic planning, and customer relationship experience to lead and inspire an accomplished team of services team members.
You will become knowledgeable about the WalkMe solution and are passionate about providing an exceptional experience for every customer.
What You'll Own Lead an organization of Professional Services Consultants and their managers, who own delivering customer implementations.
Build strong partnership with the Sales organization and serve as a Services sponsor on key opportunities and renewals.
Contribute to the strategy and vision for the Professional Services Consultant function, partnering with the VP of Services and the leadership team to align the team's direction with the broader mission of the Customer Success Group.
Set career objectives with the managers and proactively manage them towards achieving performance objectives (KPIs) while developing the team members against our core competencies.
Identify areas for improvement by understanding the underlying root causes of inefficiencies and partnering with the Strategy & Operations to lead change management.
Drive continuous improvement of the Services delivery based on feedback from the customer and data, ensuring attainment of core KPIs including a revenue target, billable utilization, and CSAT/NPS.
Act as an effective point of escalation to ensure prompt resolution to risks and issues.
Serve as the trusted point of contact for our Customers Executives, beginning from the point of sale and extending through onboarding, project success, center of excellence development.
What You'll Need to Succeed 10+ years of direct customer advocacy and engagement experience in professional services.
5+ years direct management experience of individual contributors with experience managing front line managers preferred.
Approach all situations with empathy and curiosity, inspiring others and bringing out the best in them.
Demonstrable success in thinking strategically and executing tactically, while providing consistent and high levels of customer satisfaction in a fast-paced environment.
Strong technical skills that allow for an ease when handling customer escalations of technical challenges.
Experience in an enterprise solution sales environment and ability to partner with account executives in development and closure of sales opportunities.
Strong track record of cross functional partnership.
Highly data-driven and excited about driving and tracking a consistent engagement process with all customers across your team.
Live the WalkMe Way: Work as One WalkMe, Embrace Curiosity, Act with Empathy, Take Ownership.
What Sets Us Apart Flexible Work Arrangements: We offer hybrid and flexible hours to help manage work commitments and personal life effectively.
Family Friendly Policies: We provide family friendly policies relevant to your region, to ensure you can prioritize your family's needs.
Supportive Culture: We focus on the whole person, celebrating what makes us unique, and create space for community.
Professional Development: We encourage continuous learning and offer opportunities for career development through our career compass offering.
We seek to hire and develop the best talent, bringing a range of perspectives, experiences and background to the DAP category.
This helps us better meet the diverse needs of our global communities and clients with creativity, insight, and market innovation.
We welcome and encourage applicants from across different genders, gender identity and expression, sexual orientation, race, age, national origin, citizen status, religion, body size, socioeconomic status, ability, neuro(a)typicality, physical appearance, veteran status or any other characteristic.
If you require accommodation for any part of the recruitment process, please send a request to
#J-18808-Ljbffr
-
Director, Professional Services Sydney
vor 2 Monaten
Sydney, Österreich WalkMe VollzeitWalkMe pioneered the Digital Adoption Platform (DAP) to empower business leaders to realize the promise of technology in today's overwhelming digital world. Through WalkMe's guidance, engagement, insights, and automation, employees are more efficient, executives have better visibility into digital usage, and organizations maximize the full value of their...
-
Director, Professional Services
vor 4 Wochen
Sydney, Österreich WalkMe VollzeitWalkMe pioneered the Digital Adoption Platform (DAP) to empower business leaders to realize the promise of technology in today's overwhelming digital world. Through WalkMe's guidance, engagement, insights, and automation, employees are more efficient, executives have better visibility into digital usage, and organizations maximize the full value of their...
-
Walkme | Director, Professional Services
vor 4 Wochen
Sydney, Österreich Tideri Jobbörse VollzeitWalkMe pioneered the Digital Adoption Platform (DAP) to empower business leaders to realize the promise of technology in today's overwhelming digital world.Through WalkMe's guidance, engagement, insights, and automation, employees are more efficient, executives have better visibility into digital usage, and organizations maximize the full value of their...
-
Business Development Representative Sydney
vor 3 Monaten
Sydney, Österreich WalkMe VollzeitWalkMe pioneered the Digital Adoption Platform (DAP) to empower business leaders to realize the promise of technology in today's overwhelming digital world. Through WalkMe's guidance, engagement, insights, and automation, employees are more efficient, executives have better visibility into digital usage, and organizations maximize the full value of their...
-
Walkme | Sr. Talent Acquisition Partner
vor 4 Wochen
Sydney, Österreich Tideri Jobbörse VollzeitWalkMe pioneered the Digital Adoption Platform (DAP) to empower business leaders to realize and unlock the full potential of technology in today's overwhelming digital world.Through WalkMe's guidance, engagement, insights, and seamless automation, employees are more efficient, executives have better visibility into digital usage, and organizations maximize...
-
Sydney, Österreich Tideri Jobbörse VollzeitWalkMe pioneered the Digital Adoption Platform (DAP) to empower business leaders to realize and unlock the full potential of technology in today's overwhelming digital world.Through WalkMe's guidance, engagement, insights, and seamless automation, employees are more efficient, executives have better visibility into digital usage, and organizations maximize...
-
Sydney, Österreich Tideri Jobbörse VollzeitWe are seeking to appoint an Academic Director Sydney Cytometry Located in Camperdown 5-year fixed term position About the opportunity Underpinning this bold research strategy is our commitment to research infrastructure via our operation of a world-class enterprise of core research facilities.These research facilities provide the link between excellence...
-
At | Executive Director | Sydney
vor 1 Monat
Sydney, Österreich Tideri Jobbörse VollzeitExecutive Director – Pathway to CEO | SydneyProject Management ConsultancyAn exciting leadership opportunity has arisen with a well-established Project Management Consultancy based in Sydney.With over 20 years of market presence, this consultancy is known for its longstanding relationships across key sectors such as health, education, transport, and...
-
Technical Director
vor 2 Monaten
Sydney, Österreich Tideri Jobbörse VollzeitJob Details: Technical Director - Planning - Newcastle/Sydney Job Title: Technical Director Planning - Newcastle/Sydney Vacancy No: VN3537 Employment Type: Permanent Contract Type: Full-Time About SLR Consulting:SLR Consulting is a rapidly growing privately-owned global business, with a strong reputation for providing high quality Environmental and Advisory...
-
Buscojobs | Geoscience Ireland | Technical Director
vor 4 Wochen
Sydney, Österreich Tideri Jobbörse VollzeitJob Details : Technical Director - Planning - Newcastle / Sydney Job Title : Technical Director Planning - Newcastle / Sydney Vacancy No : VN3537 Employment Type : Permanent Contract Type : Full-Time About SLR Consulting : SLR Consulting is a rapidly growing privately-owned global business, with a strong reputation for providing high quality Environmental...
-
Client Service Business Director Sydney ?
vor 3 Monaten
Sydney, Österreich The Research Agency VollzeitBusiness Director opportunity at TRA - the largest independent and multi-AFR and ESOMAR award winning research agency.TRA is an insights agency based in New Zealand, Sydney and Melbourne. We are a diverse group of thinkers, intent on solving the complex and challenging problems our clients are facing. We combine our understanding of human behaviour with...
-
Program Director
vor 4 Wochen
Sydney, Österreich Hays VollzeitFinancial Services organisation looking for a Program Director to work in a high-profile program.Your new companyYou will work for a large Financial Services organisation with offices based in Sydney.Your new roleYou will be responsible for managing a couple of initiatives in the technology space, focusing on the implementation of a new platform and also a...
-
Technical Director – Venues – Sydney, Nsw
vor 2 Monaten
Sydney, Österreich Tideri Jobbörse VollzeitTechnical Director – Venues – Sydney, NSW Amp up your events career with a global production powerhouse.Encore are a global event technologies company that specializes in virtual, in-person, and hybrid events that connect and inspire.At Encore, we believe in creating memorable event experiences that engage and transform organizations by serving as an...
-
Client Service Business Director Sydney ?
vor 3 Monaten
Sydney, Österreich Tideri Jobbörse VollzeitBusiness Director opportunity at TRA - the largest independent and multi-AFR and ESOMAR award winning research agency.TRA is an insights agency based in New Zealand, Sydney and Melbourne.We are a diverse group of thinkers, intent on solving the complex and challenging problems our clients are facing.We combine our understanding of human behaviour with...
-
Client Service Business Director Sydney ?
vor 3 Monaten
Sydney, Österreich The Research Agency VollzeitBusiness Director opportunity at TRA - the largest independent and multi-AFR and ESOMAR award winning research agency.TRA is an insights agency based in New Zealand, Sydney and Melbourne. We are a diverse group of thinkers, intent on solving the complex and challenging problems our clients are facing. We combine our understanding of human behaviour with...
-
Hka Birmingham | Associate Director/Director
vor 3 Wochen
Sydney, Österreich Tideri Jobbörse VollzeitAssociate Director/Director - Sydney - Hka Birmingham Hka Birmingham Sydney22 hours ago Description Our Forensic Accounting and Commercial Damages (FACD) practice in Australia continues to experience significant growth.To support this expansion, we are seeking experienced Forensic Accountants to join our team in Sydney.About the Role We are looking for...
-
Director Fire Engineer
vor 4 Wochen
Sydney, Österreich Wallace Myers International VollzeitAre you an experienced Fire Safety Engineer open to relocation abroad?On behalf of a high-profile client, we are searching for a Director Fire Engineering to lead a small team, conduct fire engineering assessments, ensure compliance with life safety regulations and codes, and develop and implement comprehensive fire safety plans for a variety of construction...
-
Director Private Bank
vor 4 Wochen
Sydney, Österreich Efinancialcareers Ltd. VollzeitDirector Private Bank - SydneyCommonwealth Bank of Australia Sydney, AustraliaAbout usCommonwealth Private strives to provide outstanding personal service and trusted advice to high net worth and ultra-high net worth individuals. Our breadth of experience means that we can offer clients a comprehensive range of solutions as well as market leading products...
-
Sydney, Österreich Tideri Jobbörse VollzeitProfessional Services Consultant - Sydney Sydney, AUFortinetLocation : Australia (Sydney)Role Overview :Join Fortinet, a cybersecurity pioneer with over two decades of excellence, as we continue to shape the future of cybersecurity and redefine the intersection of networking and security.At Fortinet, our mission is to safeguard people, devices, and data...
-
Director Fire Engineer
vor 4 Wochen
Sydney, Österreich Wallace Myers International VollzeitAre you an experienced Fire Safety Engineer open to relocation abroad?On behalf of a high-profile client, we are searching for a Director Fire Engineering to lead a small team, conduct fire engineering assessments, ensure compliance with life safety regulations and codes, and develop and implement comprehensive fire safety plans for a variety of construction...
