Customer Experience Manager
vor 19 Stunden
Are you wanting to work for an organisation that values their people, invests in communities, and has a commitment to our environment?
Do you share a passion for maintaining a continual focus on Making a Difference with Real Care to customers and employees?
If this sounds like you, then we have your next opportunity.
O'Brien Glass has an exciting opportunity for you to begin or continue your career within the Auto Glass industry by joining our Rosebery AutoGlass Service Centre as a Customer Experience Leader
Ideally, we are looking for someone who is career-driven, and motor vehicle industry experience is highly regarded
Hours: 38hrs per weekDays: Monday - FridayMust be able to work some Saturdays if and when required (Overtime applicable)Salary will be paid monthlyThe Role: Our Rosebery AutoGlass Service Center is seeking a highly-motivated, enthusiastic, and passionate Customer Experience Manager to lead customer service and focus on delivering a first-class service to our new and existing customers.
Key duties and responsibilities include: Lead customer service and support the day-to-day running of the Service CentreProvide first-class service to all customers using your amazing people and communication skillsKeep customers appraised of delivery lead-timeUndertake repair inspections, converting repairs to sales where appropriateRaise Job Authorities and invoices by utilising the Service Centre computer systemIn conjunction, we are needing someone with: A true passion for delivering customer service excellenceMotor vehicle industry experience is highly regardedExperience in managing/leading teams in a busy environmentConfident, engaging approach and a natural ability to communicateResilience and the ability to work in a complex and changing environmentOutstanding verbal and written communication skillsExcellent self-organisation and time management skillsRelated Industry experience (automotive industry experience highly desirable but not required)Demonstrated strong leadership and coaching experienceHighly developed stakeholder engagement, influencing, and presenting skillsStrong IT skills, in particular MS Office.The Perks: O'Brien is committed to giving you fantastic benefits, a platform for development, and working with you to grow your career.
To support this, we offer: Ongoing incentive programs and recognitionOngoing learning and development opportunitiesSupportive team members and managementUniform providedIf you meet the above criteria and you're seeking a rewarding career with a nationally recognised household brand, then we would love to hear from you.
Apply Now At O'Brien, we put our customer at the heart of everything that we do, serving more than 360,000 Customers each year, 24 hours a day, 7 days a week, 365 days a year.
O'Brien is also part of Belron, a worldwide leader in vehicle glass repair, replacement, and recalibration services, operating in 40 countries across 6 continents.
Privacy: To review and consider your application, O'Brien collects personal information.
To understand what is collected and why, carefully review the Applicant Privacy Notice presented during your online application and/or review our Privacy Policy and Terms of Use.
Agencies: O'Brien does not accept unsolicited resumes or outreach from recruiting agencies.
Absent a signed agreement and approval from O'Brien to submit candidates to a specific requisition, we will not approve payment to any third party.
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