Customer Experience Designer
Vor 3 Tagen
Join a reputable financial services company in Sydney as a Customer Experience Designer.
As part of this newly formed team, you will discover new ways of working and an exciting range of roles to demonstrate your skills.
What you will do: Lead projects including scoping to deliver customer experience insights and solutions, including pilots and proof of concepts to ensure products and services are designed to meet customer needs.Uncover and define opportunities and solutions.Conduct qualitative and quantitative research using various methods.Produce design assets including customer journey maps, service design, and blueprints.Plan, manage, and facilitate the delivery of a number of CX stakeholder initiatives.Create wireframes for low fidelity and high fidelity designs.Lead building CX capability to drive best-in-class design to uplift frameworks and processes.Work with the digital team and UX/UI Designer to drive customer experience outcomes.What you've done: Customer Experience role with 3+ years of experience.Built customer journey maps and service design blueprints.Strong experience in driving excellence in customer-centric experience and human-centered design, or related fields.Practical experience in customer research, prototyping, and testing.Experience in design across web and apps.Stakeholder communication and management.Nice to have: Experience in financial services or capital markets.Exposure to working with business architecture and process disciplines. #J-18808-Ljbffr
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Experience Design Manager
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