(Cx) Customer Experience Consultant
vor 3 Monaten
WONGDOODY is a human experience company, powered by Infosys with offices in London, Berlin, Amsterdam, the U.S, India and Australia. Since our founding in 1993, we have won hundreds of global awards for creativity and marketing effectiveness, while building a culture that consistently makes WONGDOODY one of the "Best Places to Work". We recognize that our people and our culture are paramount to our success. It is a very exciting time here at WONGDOODY. We're opening doors to a host of new client opportunities and capabilities while ensuring that our current clients never outgrow the scope and scale of what we can deliver. And this paves the way for growth and expansion into new markets.
We are a team of fun, fearless, ego-less, values-driven and collaborative problem-solvers distributed around the world with one goal in mind – human experience. Human experiences are the touchpoints that make brands and technology matter to customers. We use strategy, creativity and data to develop engaging experiences that transform businesses. And those experiences are backed by the global technological strength of Infosys.
If you'd like to be part of our outstanding team, helping to grow WONGDOODY as well as your own career, please read on and check us out more at www.wongdoody.com.
SUMMARY WONGDOODY APAC has brought together a world-class team of creative experts in strategy and innovation, multi-channel user experience, visual design, technology and delivery. We are looking for a Customer Experience Designer (CX/UX) in Melbourne, Sydney or Brisbane. In this role, you'll develop and improve the end-to-end customer experience in the financial sector. You will consult and support the customer experience team and their mission to become the leader in customer-centric companies in Australia. You´ll be part of the growing consulting team thinking around financial and insurance customer experiences.
RESPONSIBILITIES Very strong CX skill sets and strategic design to build out research and roadmaps for customers and understanding of Finance and Insurance A designer with some UX capability, whilst CX will be their main strength a hybrid designer would be most beneficial in this piece Strong background in working closely with the Projects Business Lead, Tech Lead to understand customer needs and translate them into findings Create and deliver project research as well as specific features and components which will then be turned into journey maps, personas, blueprints and concepts and low-fi designs CX / SERVICE DESIGN Confident ability to plan out and execute discovery research approaches, and an excellent understanding of a variety of research methodologies Ability to translate research insights into solid design solutions and provide a strong rationale for the design decisions made Excellent experience design skills and the ability to create artefacts such as insights and recommendations papers, Customer Journey Maps, Service Blueprints, and Personas/archetypes UX Design Low and Mid-Fidelity Designs Prototyping End-to-End User flows Map out error scenarios Map Entry/Exit points for different channels/platforms Information Architecture Usability testing QUALIFICATIONS 4+ years of experience working at a digital agency as an Information Architect / Experience Designer / Product Designer / UX Designer Experience in creating mobile, tablet and web experiences for Enterprise organisations Portfolio of key projects delivered in past years, calling out your role on the project, deliverables responsible and successes achieved Excellent communication skills (both in conversation and in writing) and a portfolio which demonstrates strong problem-solving ability in various phases of design and delivery Familiarity with the technical considerations needed when designing for mobile customer experiences Experience developing detailed user-interface specifications and design patterns Worked within collaborative, cross-functional teams to deliver multiple, successful projects Ability to travel abroad A sense of humour BONUS ROUND The ability to create functional prototypes for touch screen devices Experience with designing, setting up and conducting user testing and research studies Experience creating digital strategies and content strategies Experience in the financial sector Working with remote and International stakeholders and teams THE PERKS We'll pay you to come work with WONGDOODY because we're generous like that. But on top of your paycheck, you'll receive a whole lotta benefits to help keep you healthy, secure and balanced. We offer a remote and flexible working space. You will get to work within an international team spanning over various continents and collaborate with some of the best clients like the Australian Grand Prix, The Australian Ballet, Sydney Symphony Orchestra, etc.
ADDITIONAL INFORMATION TO APPLY: For full consideration please upload both a resume and a cover letter.
WONGDOODY is a proud Equal Employment Opportunity employer where we are committed to creating an equitable, diverse and inclusive workspace regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity. We are intentional about creating a space that not only celebrates and embraces but also reflects the diversity of the world we live in. Candidates from diverse backgrounds are strongly encouraged to apply.
All your information will be kept confidential.
#J-18808-Ljbffr
-
(Cx) Customer Experience Consultant
vor 3 Monaten
Melbourne, Österreich Tideri Jobbörse VollzeitWONGDOODY is a human experience company, powered by Infosys with offices in London, Berlin, Amsterdam, the U.S, India and Australia.Since our founding in 1993, we have won hundreds of global awards for creativity and marketing effectiveness, while building a culture that consistently makes WONGDOODY one of the "Best Places to Work".We recognize that our...
-
(Cx) Customer Experience Consultant
vor 3 Monaten
Melbourne, Österreich Wongdoody VollzeitWONGDOODY is a human experience company, powered by Infosys with offices in London, Berlin, Amsterdam, the U.S, India and Australia. Since our founding in 1993, we have won hundreds of global awards for creativity and marketing effectiveness, while building a culture that consistently makes WONGDOODY one of the "Best Places to Work". We recognize that our...
-
Cx Coordinator
vor 1 Monat
Melbourne, Österreich Energypower VollzeitFull timeAt Energy Power Systems Australia (EPSA), we are the leading supplier of Cat power solutions, providing reliable rental and equipment services across Australia.As we continue to expand, we are seeking a dynamic and passionate CX Coordinator to join our team and help us deliver exceptional customer experiences.About the Role: As a CX Coordinator, you...
-
Customer Experience Designer
vor 1 Monat
Melbourne, Österreich Buscojobs VollzeitThe role As a Customer Experience Designer, you'll support the design and delivery of customer journeys, collaborating with stakeholders across the organisation.You'll work closely with the Head of CX Design, a team of designers, and experts in product, technology, data, and frontline services.To succeed, you'll need empathy, curiosity, strong listening and...
-
Cx Designer
vor 4 Wochen
Melbourne, Österreich Hume City Council VollzeitSupport the delivery of the CX Action PlanHume City Council is one of Australia's fastest growing and culturally diverse councils. We put the customer and our community at the centre of all that we do, ensuring our services are efficient and accessible.As the CX Designer, you will play a pivotal role in driving a customer-first culture across the...
-
Customer Experience Designer
Vor 5 Tagen
Melbourne, Österreich Buscojobs VollzeitJoin a reputable financial services company in Sydney as a Customer Experience Designer.As part of this newly formed team, you will discover new ways of working and an exciting range of roles to demonstrate your skills.What you will do: Lead projects including scoping to deliver customer experience insights and solutions, including pilots and proof of...
-
Cx Manager
vor 1 Monat
Melbourne, Österreich At VollzeitBase + Super + 3 days onsite, 2 days WFHAbout the roleAs a CX Manager, you will be responsible for designing and advancing contemporary customer journeys across the bank.This role focuses on strategically elevating the customer experience, moving the organisation from its current state to target state experiences.You will collaborate across teams to align...
-
Senior Pricing Analyst
vor 1 Monat
Melbourne, Österreich Probe Cx VollzeitAdd expected salary to your profile for insightsAt Probe CX, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we're no stranger to thinking big and working with innovative minds to achieve great success....
-
Market Research Consultant
vor 1 Monat
Melbourne, Österreich Resources Group VollzeitFrom understanding different generations' attitudes towards investment to driving gender equality within the financial services sector—no two briefs at this agency are alike. Independently owned with an international presence, they offer the benefits of a boutique firm combined with the exposure and tools of a global brand.At this agency, your voice...
-
Bid Manager
vor 2 Monaten
Melbourne, Österreich Probe Cx VollzeitTime left to apply: End Date: December 15, 2024 (25 days left to apply)Job requisition ID: JR11077Step into the Bid Manager position at Probe Group, an industry-leading customer experience and digital transformation provider with over 19,000 employees across five countries and multiple brands.About the RoleAs a Bid Manager at Probe CX, you'll play a key role...
-
Senior Cx Manager
vor 4 Wochen
Melbourne, Österreich Flybuys VollzeitAbout Us We're known for being the country's most popular rewards, helping Australians get more of what they value beyond the checkout. Through our extended network of partnerships with nationally recognised brands, we make every day simpler, easier and more rewarding for our members. We are also the winner of Canstar Blue's 2023 and 2024 Most Satisfied...
-
Senior Cx Manager
vor 4 Wochen
Melbourne, Österreich Flybuys VollzeitAbout UsWe're known for being the country's most popular rewards, helping Australians get more of what they value beyond the checkout. Through our extended network of partnerships with nationally recognised brands, we make every day simpler, easier and more rewarding for our members. We are also the winner of Canstar Blue's 2023 and 2024 Most Satisfied...
-
Senior Cx Manager
vor 3 Wochen
Melbourne, Österreich Flybuys VollzeitAbout UsWe're known for being the country's most popular rewards, helping Australians get more of what they value beyond the checkout. And through our extended network of partnerships with other nationally recognised brands, we make every day simpler, easier and more rewarding for our members. Plus, we're also the winner of Canstar Blue's 2023 and 2024 Most...
-
It Business Partner Team Manager
vor 1 Monat
Melbourne, Österreich Probe Cx VollzeitManagement (Information & Communication Technology)Full timeAdd expected salary to your profile for insightsAt Probe CX, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we're no stranger to thinking big...
-
Senior Cx Manager
vor 3 Wochen
Melbourne, Österreich Flybuys VollzeitAbout Us We're known for being the country's most popular rewards, helping Australians get more of what they value beyond the checkout. And through our extended network of partnerships with other nationally recognised brands, we make every day simpler, easier and more rewarding for our members. Plus, we're also the winner of Canstar Blue's 2023 and 2024 Most...
-
Customer Experience People Lead
vor 2 Monaten
Melbourne, Österreich Roman Health Pharmacy Llc VollzeitXero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive. At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of their...
-
Senior Cx Manager
vor 4 Wochen
Melbourne, Österreich Flybuys VollzeitAdd expected salary to your profile for insightsWe're known for being the country's most popular rewards program, helping Australians get more of what they value beyond the checkout. Through our extended network of partnerships with nationally recognized brands, we make every day simpler, easier, and more rewarding for our members. Plus, we're also the...
-
Customer Experience People Lead
vor 3 Monaten
Melbourne, Österreich Tideri Jobbörse VollzeitXero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive.At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world.This purpose sits at the centre of everything we do.We support our people to do the best work of their...
-
Hume City Council | Cx Designer | Melbourne
vor 3 Wochen
Melbourne, Österreich Tideri Jobbörse VollzeitSupport the delivery of the CX Action Plan Hume City Council is one of Australia's fastest growing and culturally diverse councils.We put the customer and our community at the centre of all that we do, ensuring our services are efficient and accessible.As the CX Designer, you will play a pivotal role in driving a customer-first culture across the...
-
Wholesale Customer Experience Coordinator
vor 3 Monaten
Melbourne, Österreich Nick Auditore Represents Pty VollzeitWith your experience in wholesale coordination, you will provide end-to-end support for the transactional requirements of our CX Team across Wholesale and Digital accounts, ensuring our customers, both internal and external have a seamless experience.Known internally as a Wholesale Customer Experience Coordinator, this role has the option for part-time or...
