Customer Experience Designer
vor 4 Stunden
The role As a Customer Experience Designer, you'll support the design and delivery of customer journeys, collaborating with stakeholders across the organisation.
You'll work closely with the Head of CX Design, a team of designers, and experts in product, technology, data, and frontline services.
To succeed, you'll need empathy, curiosity, strong listening and collaboration skills, and a passion for telling the customer's story.
This role offers exposure to diverse CX design projects and opportunities to develop skills in design research, customer experience, data, analytics, and digital communications.
Responsibilities Analysing voice of the customer survey data, call or chat records, complaints data, digital analytics or operational data to identify customer experience friction points.Preparing insight reports and presenting findings to stakeholders.Conducting customer research interviews or staff focus groups.Working on customer communications across chat, scripting, emails, online and SMS.Supporting the Senior CX Designer and Head of CX Design to develop customer journey maps, target customer personas and to facilitate cross-functional design workshops.Support the CX Design team and product and digital stakeholders to design and test prototypes.Planning and organising project meetings, design workshops and presentations.Partnering with our digital team to improve online customer journeys.Working with our Contact Centre team members to identify customer friction points and solutions to improve the customer experience.Conducting desktop research on new product innovations, competitors and international brands, CX technology and customer segments.What experience you'll bring Excellent customer focus and empathy.Excellent writing skills, with strong attention to detail.Interest in and understanding of customer experience, user experience trends, practices and methodologies.Excellent time management and organisational skills.Strong communication and stakeholder management skills and experience collaborating with a range of internal and external stakeholders.Ability to analyse complex data and sound research report writing skills.Experience in designing and executing solutions to solve business problems.Collaborative spirit and desire to learn and grow within a dynamic team environment.An entrepreneurial mindset, can-do attitude, and the personal drive to take initiative.Desirable Prior exposure to or experience in a customer insight, strategic customer marketing or customer experience design role.A Bachelor's or degree in business, marketing or related field required or relevant financial services, services marketing, or general insurance experience.Some practical experience or exposure to customer-based design, research projects, or customer journey mapping.Strong presentation and group facilitation skills.Ability to independently lead aspects of project delivery, working with and coordinating project teams.About us Auto & General (A&G) is the fastest-growing major Motor and Home insurer in Australia, providing insurance products and solutions to safeguard a brighter future for our customers and community.
Our range of general insurance products including Car, Motorcycle, Home, Contents Pet and Travel products are delivered through our multi-award-winning brand Budget Direct and partnerships with leading brands - ING, Qantas, Virgin Money and Coles Insurance.
We're excited about the future and we're always on the lookout for talented, passionate individuals who can help us achieve our goal of being Australia's best insurer
If this sounds like you, apply today.
Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.
Applications close : 14 December 2024
#J-18808-Ljbffr
-
Senior Experience Designer
vor 1 Woche
Melbourne, Österreich Intrepid Travel VollzeitFull time At Intrepid Travel we exist to inspire, create, share, and lead the best travel experiences ever – for both people and the planet.More than 34 years later, we're proud to be a certified B Corp with hundreds of small group trips in over 120 countries.The world needs more Intrepid people: Travel is back for good, and our UX team is growing.We are...
-
Senior Experience Designer
vor 1 Woche
Melbourne, Österreich Intrepid Travel VollzeitSelect how often (in days) to receive an alert: Create AlertApplication Close Date: 4th of December 2024At Intrepid Travel we exist to inspire, create, share and lead the best travel experiences ever – for both people and the planet. More than 34 years later, we're proud to be a certified B Corp with hundreds of trips in over 100 countries.The world needs...
-
Senior Experience Designer
Vor 4 Tagen
Melbourne, Österreich Bravo Pty Ltd VollzeitFull Time Are you an accomplished designer ready to take the lead in crafting world-class digital experiences?Studio Bravo is seeking a seasoned Experience Designer to drive impactful projects that delight clients and their audiences.Join our award-winning team, where we create solutions that bring real value and elevate user experiences.About the Role: As a...
-
Senior Experience Designer
vor 1 Woche
Melbourne, Österreich Bravo VollzeitFull timeAre you an accomplished designer ready to take the lead in crafting world-class digital experiences?Studio Bravo is seeking a seasoned Experience Designer to drive impactful projects that delight clients and their audiences.Join our award-winning team, where we create solutions that bring real value and elevate user experiences.About the Role: As a...
-
Senior Experience Designer
vor 2 Monaten
Melbourne, Österreich Akqa Media VollzeitThe Lead Experience Designer is responsible for orchestrating experience design projects, ensuring their successful execution from start to finish.You will guide and inspire our pioneering team to deliver beautiful, usable, and valuable digital products and services for many of Australia's most ambitious brands.Your Impact: You bring a strategic,...
-
Experience Designer
vor 1 Monat
Melbourne, Österreich Electronic Arts Inc. VollzeitExperience Designer Join Electronic Art's Firemonkeys Studio in Melbourne as an Experience Designer, where you will help us design innovative, high-quality and engaging games on iOS and Android devices.We release new meaningful live service updates on a regular basis for The Sims Freeplay, and upcoming, unannounced new titles. We're looking for an Experience...
-
Experience Designer
vor 1 Monat
Melbourne, Österreich Tideri Jobbörse VollzeitExperience Designer Join Electronic Art's Firemonkeys Studio in Melbourne as an Experience Designer, where you will help us design innovative, high-quality and engaging games on i OS and Android devices.We release new meaningful live service updates on a regular basis for The Sims Freeplay, and upcoming, unannounced new titles.We're looking for an Experience...
-
Experience Designer
vor 1 Monat
Melbourne, Österreich Designx Community VollzeitDeeplocal creates inspiring moments for brands in the real and virtual worlds.We strategize, imagine, design and fabricate ambitious experiences from concept to execution.Our innovative work is driven by inventive new media, data, design and most importantly, humans.As part of WPP since 2017, Deeplocal brings an entirely unique modern and cultural approach...
-
Customer Experience Specialist
vor 1 Monat
Melbourne, Österreich Agl Energy VollzeitCustomer Experience Specialist Join the change. Together, we'll make history. As we keep the lights on for over four million customers and move towards a more sustainable way of life, it's an exciting time to be at AGL. We're re-imagining how homes and businesses live and work across the country and we want you to be a part of it. This moment will define our...
-
Customer Experience Specialist
vor 4 Wochen
Melbourne, Österreich Agl Energy VollzeitCustomer Experience Specialist Join the change.Together, we'll make history. As we keep the lights on for over four million customers and move towards a more sustainable way of life, it's an exciting time to be at AGL.We're re-imagining how homes and businesses live and work across the country and we want you to be a part of it.This moment will define our...
-
(Cx) Customer Experience Consultant
vor 1 Monat
Melbourne, Österreich Tideri Jobbörse VollzeitWONGDOODY is a human experience company, powered by Infosys with offices in London, Berlin, Amsterdam, the U.S, India and Australia.Since our founding in 1993, we have won hundreds of global awards for creativity and marketing effectiveness, while building a culture that consistently makes WONGDOODY one of the "Best Places to Work".We recognize that our...
-
(Cx) Customer Experience Consultant
vor 2 Monaten
Melbourne, Österreich Wongdoody VollzeitWONGDOODY is a human experience company, powered by Infosys with offices in London, Berlin, Amsterdam, the U.S, India and Australia. Since our founding in 1993, we have won hundreds of global awards for creativity and marketing effectiveness, while building a culture that consistently makes WONGDOODY one of the "Best Places to Work". We recognize that our...
-
(Cx) Customer Experience Consultant
vor 1 Monat
Melbourne, Österreich Wongdoody VollzeitWONGDOODY is a human experience company, powered by Infosys with offices in London, Berlin, Amsterdam, the U.S, India and Australia. Since our founding in 1993, we have won hundreds of global awards for creativity and marketing effectiveness, while building a culture that consistently makes WONGDOODY one of the "Best Places to Work". We recognize that our...
-
Senior Manager
vor 1 Monat
Melbourne, Österreich Flybuys VollzeitAbout Us We're known for being the country's most popular rewards program with over 9 million active members. Through our extended network of partnerships with other nationally recognised brands, we make every day worth more for our members.We're more than the card you carry around in your wallet or the app on your phone! With over 300 team members and...
-
Lead / Senior Experience Designer
vor 1 Monat
Melbourne, Österreich Aquent Australia VollzeitPosted By Rose McAlister • Narrm - Melbourne Australia (2-3 days onsite)Location: Narrm – Melbourne Australia (2-3 days onsite)Rate: $800-$900 per day * based on experienceOur client is looking for a seasoned Senior Experience Designer to lead the design of a seamless customer migration.This role is pivotal in creating intuitive, user-friendly...
-
Lead / Senior Experience Designer
vor 1 Monat
Melbourne, Österreich Tideri Jobbörse VollzeitPosted By Rose Mc Alister • Narrm - Melbourne Australia (2-3 days onsite) Location: Narrm – Melbourne Australia (2-3 days onsite) Rate: $800-$900 per day * based on experience Our client is looking for a seasoned Senior Experience Designer to lead the design of a seamless customer migration.This role is pivotal in creating intuitive, user-friendly...
-
Senior Manager
vor 1 Monat
Melbourne, Österreich Tideri Jobbörse VollzeitAbout Us We're known for being the country's most popular rewards program with over 9 million active members.Through our extended network of partnerships with other nationally recognised brands, we make every day worth more for our members.We're more than the card you carry around in your wallet or the app on your phone!With over 300 team members and...
-
Retail Customer Experience Manager
vor 23 Stunden
Melbourne, Österreich Fletcher Building Limited VollzeitFor over nine decades, we've been an integral part of the Australian manufacturing landscape, contributing to the iconic design ethos of the nation. Since the early days, when Vegemite was becoming a household staple, our brand has been there, crafting quality products that have graced Australian homes across the country.Over recent times, our products have...
-
Senior Experience Designer
vor 3 Wochen
Melbourne, Österreich Thoughtworks Inc. VollzeitThoughtworks is a pioneer in integrating experience design with agile software delivery. Our designers work as part of multi-disciplinary teams that balance the thinking required to understand complex problems with the discipline needed to get high-quality working software into the hands of our clients and customers. Designers at Thoughtworks creatively...
-
Senior Experience Designer
vor 23 Stunden
Melbourne, Österreich Referrals Only VollzeitThoughtworks is a pioneer in integrating experience design with agile software delivery.Our designers work as part of multi-disciplinary teams that balance the thinking required to understand complex problems with the discipline needed to get high-quality working software into the hands of our clients and customers.Designers at Thoughtworks creatively solve...
