Customer Experience Engineer
vor 2 Monaten
The Customer Experience Engineer will provide support for all customer facing (Device and Common applications) technology issues and requests that are escalated by the customer experience analysts. You will ensure customer service level agreements are met and provide a single point of contact for ownership of escalated requests and issues. In your role you will be located on site at a customer office in South Brisbane.What you will doProvide Level 2 Desktop/Deskside Support services for all end user EUC equipment and systems, resolving incidents and requests within the Service Level Agreement.Own desktop connectivity support, including docking solutions, Audio Visual, patching and wireless configuration.Escalate to 3rd party support / vendors where appropriate including warranty repair processing.Produce KBAs to enable the Customer Experience Analysts (L1 teams) to close more cases.Provide diagnostic troubleshooting and incident resolution for users onsite and remote; ensuring accurate and comprehensive notes are entered into the ITSM tool for each event managed.Technical understanding of LAN/WAN/Voice/Security - in relation to End User technologies - with demonstrable experience in one or more technologies.Knowledge of Microsoft Modern Device Management (Intune, M365), having previously supported end-users with desktop, laptop, tablet and mobile device issues.Pride in being a self-starter who remains calm, and detail oriented under pressure; exhibiting an engaging style of communication and customer 'centricity in every interaction.Passion and desire to develop and share knowledge.Able to work well within a small team to achieve positive customer outcomes.Relevant to role IT Technology qualification such as Degree, Diploma, CompTIA, ITIL.Our promise to our employees – Belong Grow and Thrive is our commitment to creating an environment that is inclusive to all, supports your professional and personal development and offers an environment where you can do life and work the way it works for you.About usAt Logicalis Australia, we're not just changing the game—we're driving the future of technology.As the Architects of Change, our mission is clear: to become the leading technology services provider and employer in the Asia-Pacific (APAC) region.By combining our expertise and resources, we are positioning ourselves as a tech powerhouse, ready to capture growth opportunities across APAC and deliver exceptional service to our customers.You'll be part of a dynamic team of 7,000+ innovators, collaborating across 30 territories with over 10,000 clients from diverse industries. Every project presents a unique opportunity to make a tangible impact, empowering businesses to thrive in today's fast-paced tech landscape.With services that drive transformation and scalability—such as cloud, connectivity, collaboration, and security—you'll help optimise operations and enable teams to reach new heights. As a global leader, our managed services provide real-time insights into clients' digital ecosystems, 24/7.Join us on this exciting journey, and let's shape the future of technology together
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Customer Experience Engineer
vor 2 Monaten
Brisbane, Österreich Logicalis Us VollzeitThe Customer Experience Engineer will provide support for all customer facing (Device and Common applications) technology issues and requests that are escalated by the customer experience analysts.You will ensure customer service level agreements are met and provide a single point of contact for ownership of escalated requests and issues.In your role you...
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Customer Experience Engineer
vor 2 Monaten
Brisbane, Österreich Logicalis Australia VollzeitThe Customer Experience Engineer will provide support for all customer facing (Device and Common applications) technology issues and requests that are escalated by the customer experience analysts. You will ensure customer service level agreements are met and provide a single point of contact for ownership of escalated requests and issues. In your role you...
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Customer Experience Engineer
vor 2 Monaten
Brisbane, Österreich Logicalis Australia VollzeitThe Customer Experience Engineer will provide support for all customer facing (Device and Common applications) technology issues and requests that are escalated by the customer experience analysts. You will ensure customer service level agreements are met and provide a single point of contact for ownership of escalated requests and issues. In your role you...
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Customer Experience Representative
vor 2 Monaten
Brisbane, Österreich A.K.A. Brands VollzeitCreated with a love for fashion, Petal and Pup was founded in 2014 with a focus on curating must-have trends for the Australian customer.With an Instagram account and a digital storefront combined with a passion for selecting the best, fashion forward styles, Petal and Pup quickly grew into a global online shopping destination.Today, we have over 2 million...
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Customer Experience Agent
Vor 3 Tagen
Brisbane, Österreich Sixt Australia VollzeitCompany Description At SIXT Australia, we're not just about car and truck rental; we're shaping the future of mobility with one of Australia's largest fleets of Electric Vehicles, leading the charge towards greener options.Owned by the NRMA Group, our purpose is simple: Go further.Together.We're on a constant journey of improvement, delivering what we...
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Customer Experience Agent
Vor 4 Tagen
Brisbane, Österreich Sixt Australia VollzeitCompany DescriptionAt SIXT Australia, we're not just about car and truck rental; we're shaping the future of mobility with one of Australia's largest fleets of Electric Vehicles, leading the charge towards greener options.Owned by the NRMA Group, our purpose is simple: Go further.Together.We're on a constant journey of improvement, delivering what we proudly...
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Customer Experience Agent
vor 3 Wochen
Brisbane, Österreich Mynrma VollzeitAt SIXT Australia, we're not just about car and truck rental; we're shaping the future of mobility with one of Australia's largest fleets of Electric Vehicles, leading the charge towards greener options. Owned by the NRMA Group, our purpose is simple: Go further. Together.We're on a constant journey of improvement, delivering what we proudly call 'SIXT star...
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Regional Customer Experience Director
vor 3 Wochen
Brisbane, Österreich Jenner And Co VollzeitFreight/Cargo Forwarding (Manufacturing, Transport & Logistics) Jenner & Co is retained by a global international freight management and supply chain solutions organisation to source their Regional Customer Experience Director.This role will ideally be Brisbane based; however, candidates based in Sydney or Melbourne will be considered.Minimum Requirements:...
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Customer Experience Manager
vor 2 Monaten
Brisbane, Österreich Cisco Systems, Inc. VollzeitAs a Customer Experience Manager, you will play a pivotal role in driving the successful adoption and utilization of Cisco technologies and services within our customer organizations leading to value realization and growth of our business. You're the primary CX point-of-contact for customers taking end-to-end ownership. You will understand their Business and...
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Customer Support Engineer
Vor 6 Tagen
Brisbane, Österreich Stryker VollzeitWork Flexibility: HybridThe RoleWe're looking for a Customer Support Engineer to join us in Brisbane, Australia.In this role, you will be working in a dynamic and fast-paced environment, ensuring Stryker's Vocera Solutions are properly and effectively deployed.You will use your technical expertise to investigate issues, research solutions, craft solutions,...
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Customer Support Engineer
Vor 6 Tagen
Brisbane, Österreich Stryker VollzeitWork Flexibility: HybridThe Role We're looking for a Customer Support Engineer to join us in Brisbane, Australia. In this role, you will be working in a dynamic and fast-paced environment, ensuring Stryker's Vocera Solutions are properly and effectively deployed.You will use your technical expertise to investigate issues, research solutions, craft solutions,...
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Sales Manager
vor 1 Monat
Brisbane, Österreich U&U Recruitment Partners VollzeitFull time Add expected salary to your profile for insights About our Client: Plungie is an award-winning, world-first product that's pioneering the future of swimming pools.Our pools aren't just an innovative product solution, they're a revolutionary process solution that gives builders more control over their projects and customers a faster, easier, and...
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Sales Manager
vor 1 Monat
Brisbane, Österreich U&U Recruitment Partners VollzeitFull timeAdd expected salary to your profile for insightsAbout our Client:Plungie is an award-winning, world-first product that's pioneering the future of swimming pools.Our pools aren't just an innovative product solution, they're a revolutionary process solution that gives builders more control over their projects and customers a faster, easier, and more...
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Sales Manager
Vor 5 Tagen
Brisbane, Österreich U&U Recruitment Partners VollzeitAdd expected salary to your profile for insightsAbout our Client:Plungie is an award-winning, world-first product that's pioneering the future of swimming pools.Our pools aren't just an innovative product solution, they're a revolutionary process solution that gives builders more control over their projects and customers a faster, easier, and more often than...
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Sales Manager
Vor 6 Tagen
Brisbane, Österreich U&U Recruitment Partners VollzeitAdd expected salary to your profile for insightsAbout our Client:Plungie is an award-winning, world-first product that's pioneering the future of swimming pools.Our pools aren't just an innovative product solution, they're a revolutionary process solution that gives builders more control over their projects and customers a faster, easier, and more often than...
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Brisbane, Österreich Tideri Jobbörse VollzeitSenior Customer Support Engineer About the Opportunity We are pleased to offer a new exciting, permanent position for individuals interested in joining our Tait Asia Pacific Team as an experienced Senior Customer Support Engineer in our Brisbane Office.This role is primarily responsible for providing high-quality technical support to customers, driving...
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Mynrma | Customer Experience Agent
vor 3 Wochen
Brisbane, Österreich Tideri Jobbörse VollzeitAt SIXT Australia, we're not just about car and truck rental; we're shaping the future of mobility with one of Australia's largest fleets of Electric Vehicles, leading the charge towards greener options.Owned by the NRMA Group, our purpose is simple: Go further.Together.We're on a constant journey of improvement, delivering what we proudly call 'SIXT star...
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Customer Support Engineer Qld/Nt
vor 3 Monaten
Brisbane, Österreich Philips Iberica Sau VollzeitJob TitleCustomer Support Engineer QLD/NT - MRI/CTJob DescriptionPhilips is a leading global healthcare company aiming to improve the lives of 3 billion people by 2025. We strive to make the world healthier and more sustainable through innovation developed across a broad range of Imaging, Information and Monitoring systems.Your challengeA great opportunity...
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Customer Support Engineer Qld/Nt
vor 3 Monaten
Brisbane, Österreich Philips Iberica Sau VollzeitJob TitleCustomer Support Engineer QLD/NT - MRI/CTJob DescriptionPhilips is a leading global healthcare company aiming to improve the lives of 3 billion people by 2025.We strive to make the world healthier and more sustainable through innovation developed across a broad range of Imaging, Information and Monitoring systems.Your challenge A great opportunity...
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Customer Support Engineer Qld/Nt
vor 3 Monaten
Brisbane, Österreich Tideri Jobbörse VollzeitJob Title Customer Support Engineer QLD/NT - MRI/CT Job Description Philips is a leading global healthcare company aiming to improve the lives of 3 billion people by 2025.We strive to make the world healthier and more sustainable through innovation developed across a broad range of Imaging, Information and Monitoring systems.Your challenge A great...
