Customer Experience Engineer
vor 4 Wochen
The Customer Experience Engineer will provide support for all customer facing (Device and Common applications) technology issues and requests that are escalated by the customer experience analysts. You will ensure customer service level agreements are met and provide a single point of contact for ownership of escalated requests and issues. In your role you will be located on site at a customer office in South Brisbane.What you will doProvide Level 2 Desktop/Deskside Support services for all end user EUC equipment and systems, resolving incidents and requests within the Service Level Agreement.Own desktop connectivity support, including docking solutions, Audio Visual, patching and wireless configuration.Escalate to 3rd party support / vendors where appropriate including warranty repair processing.Produce KBAs to enable the Customer Experience Analysts (L1 teams) to close more cases.Provide diagnostic troubleshooting and incident resolution for users onsite and remote; ensuring accurate and comprehensive notes are entered into the ITSM tool for each event managed.Technical understanding of LAN/WAN/Voice/Security - in relation to End User technologies - with demonstrable experience in one or more technologies.Knowledge of Microsoft Modern Device Management (Intune, M365), having previously supported end-users with desktop, laptop, tablet and mobile device issues.Pride in being a self-starter who remains calm, and detail oriented under pressure; exhibiting an engaging style of communication and customer 'centricity in every interaction.Passion and desire to develop and share knowledge.Able to work well within a small team to achieve positive customer outcomes.Relevant to role IT Technology qualification such as Degree, Diploma, CompTIA, ITIL.Our promise to our employees – Belong Grow and Thrive is our commitment to creating an environment that is inclusive to all, supports your professional and personal development and offers an environment where you can do life and work the way it works for you.About usAt Logicalis Australia, we're not just changing the game—we're driving the future of technology.As the Architects of Change, our mission is clear: to become the leading technology services provider and employer in the Asia-Pacific (APAC) region.By combining our expertise and resources, we are positioning ourselves as a tech powerhouse, ready to capture growth opportunities across APAC and deliver exceptional service to our customers.You'll be part of a dynamic team of 7,000+ innovators, collaborating across 30 territories with over 10,000 clients from diverse industries. Every project presents a unique opportunity to make a tangible impact, empowering businesses to thrive in today's fast-paced tech landscape.With services that drive transformation and scalability—such as cloud, connectivity, collaboration, and security—you'll help optimise operations and enable teams to reach new heights. As a global leader, our managed services provide real-time insights into clients' digital ecosystems, 24/7.Join us on this exciting journey, and let's shape the future of technology together
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Customer Experience Engineer
vor 4 Wochen
Brisbane, Österreich Logicalis Us VollzeitThe Customer Experience Engineer will provide support for all customer facing (Device and Common applications) technology issues and requests that are escalated by the customer experience analysts.You will ensure customer service level agreements are met and provide a single point of contact for ownership of escalated requests and issues.In your role you...
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Customer Experience Engineer
vor 4 Wochen
Brisbane, Österreich Logicalis Australia VollzeitThe Customer Experience Engineer will provide support for all customer facing (Device and Common applications) technology issues and requests that are escalated by the customer experience analysts. You will ensure customer service level agreements are met and provide a single point of contact for ownership of escalated requests and issues. In your role you...
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Customer Experience Engineer
vor 4 Wochen
Brisbane, Österreich Logicalis Australia VollzeitThe Customer Experience Engineer will provide support for all customer facing (Device and Common applications) technology issues and requests that are escalated by the customer experience analysts. You will ensure customer service level agreements are met and provide a single point of contact for ownership of escalated requests and issues. In your role you...
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Customer Experience Designer
vor 2 Wochen
Brisbane, Österreich Auto & General Insurance VollzeitThe role As a Customer Experience Designer, you'll support the design and delivery of customer journeys, collaborating with stakeholders across the organisation.You'll work closely with the Head of CX Design, a team of designers, and experts in product, technology, data, and frontline services. To succeed, you'll need empathy, curiosity, strong listening and...
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Customer Experience Coordinator
vor 2 Monaten
Brisbane, Österreich Sci-Fleet Motors VollzeitIf you get a kick out of delivering good customer experiences and sharing positive moments, we'd love to hear from you! Mount Gravatt Mazda is one of Australia's largest and most successful family-owned and operated automotive groups.No detail is too small when it comes to experiencing Zoom-Zoom for the very first time and we are committed to delivering that...
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Customer Experience Representative
vor 4 Wochen
Brisbane, Österreich A.K.A. Brands VollzeitCreated with a love for fashion, Petal and Pup was founded in 2014 with a focus on curating must-have trends for the Australian customer.With an Instagram account and a digital storefront combined with a passion for selecting the best, fashion forward styles, Petal and Pup quickly grew into a global online shopping destination.Today, we have over 2 million...
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Senior Customer Support Engineer
vor 3 Wochen
Brisbane, Österreich Emergencymd VollzeitSenior Customer Support Engineer About the Opportunity We are pleased to offer a new exciting, permanent position for individuals interested in joining our Tait Asia Pacific Team as an experienced Senior Customer Support Engineer in our Brisbane Office. This role is primarily responsible for providing high-quality technical support to customers, driving...
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Senior Customer Support Engineer
vor 3 Wochen
Brisbane, Österreich Emergencymd VollzeitSenior Customer Support Engineer About the Opportunity We are pleased to offer a new exciting, permanent position for individuals interested in joining our Tait Asia Pacific Team as an experienced Senior Customer Support Engineer in our Brisbane Office.This role is primarily responsible for providing high-quality technical support to customers, driving...
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Customer Experience Representative
vor 3 Wochen
Brisbane, Österreich a.k.a. Brands VollzeitCreated with a love for fashion, Petal and Pup was founded in 2014 with a focus on curating must-have trends for the Australian customer.With an Instagram account and a digital storefront combined with a passion for selecting the best, fashion forward styles, Petal and Pup quickly grew into a global online shopping destination.Today, we have over 2 million...
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Customer Experience Representative
vor 4 Wochen
Brisbane, Österreich a.k.a. Brands VollzeitCreated with a love for fashion, Petal and Pup was founded in 2014 with a focus on curating must-have trends for the Australian customer. With an Instagram account and a digital storefront combined with a passion for selecting the best, fashion forward styles, Petal and Pup quickly grew into a global online shopping destination.Today, we have over 2 million...
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Customer Experience Consultant
vor 1 Monat
Brisbane, Österreich Cushman & Wakefield VollzeitJob Title Customer Experience Consultant Job Description Summary C&W are hiring for a customer service professional to join us on a part time (19 hours per week) basis, working onsite at Herston Quarter.Job Description C&W currently have a vacancy for to join our onsite customer experience team at the Herston Quarter facility.Working as part of a team of 3...
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Customer Experience Consultant
vor 1 Monat
Brisbane, Österreich Cushman & Wakefield VollzeitJob Title Customer Experience ConsultantJob Description Summary C&W are hiring for a customer service professional to join us on a part time (19 hours per week) basis, working onsite at Herston Quarter.Job DescriptionC&W currently have a vacancy for to join our onsite customer experience team at the Herston Quarter facility. Working as part of a team of 3...
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Customer Experience Consultant
vor 1 Monat
Brisbane, Österreich Cushman & Wakefield VollzeitJob Title Customer Experience ConsultantJob Description Summary C&W are hiring for a customer service professional to join us on a part time (19 hours per week) basis, working onsite at Herston Quarter.Job Description C&W currently have a vacancy to join our onsite customer experience team at the Herston Quarter facility.Working as part of a team of 3, the...
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Senior Customer Support Engineer
vor 2 Wochen
Brisbane, Österreich Emergencymd VollzeitSenior Customer Support EngineerAbout the OpportunityWe are pleased to offer a new exciting, permanent position for individuals interested in joining our Tait Asia Pacific Team as an experienced Senior Customer Support Engineer in our Brisbane Office.This role is primarily responsible for providing high-quality technical support to customers, driving...
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Customer Experience Coordinator
vor 2 Monaten
Brisbane, Österreich Sci-Fleet Motors VollzeitIf you get a kick out of delivering good customer experiences and sharing positive moments, we'd love to hear from you!Mount Gravatt Mazda is one of Australia's largest and most successful family-owned and operated automotive groups.No detail is too small when it comes to experiencing Zoom-Zoom for the very first time and we are committed to delivering that...
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Customer Experience
vor 4 Wochen
Brisbane, Österreich Cke Restaurants VollzeitTHE IDEAL CANDIDATE Are you a passionate Customer Service Representative looking to join a team of legends on a flexible basis?If you thrive in a role filled with variety, where each day brings new challenges and rewards, you've found your perfect fit at Scape.As a Casual Customer Experience Officer, you'll be the face of Scape, delivering top-notch service...
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Customer Experience
vor 4 Wochen
Brisbane, Österreich Cke Restaurants VollzeitTHE IDEAL CANDIDATEAre you a passionate Customer Service Representative looking to join a team of legends on a flexible basis? If you thrive in a role filled with variety, where each day brings new challenges and rewards, you've found your perfect fit at Scape.As a Casual Customer Experience Officer, you'll be the face of Scape, delivering top-notch service...
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Customer Experience Superstars
vor 4 Wochen
Brisbane, Österreich Cke Restaurants VollzeitTHE IDEAL CANDIDATE Are you a passionate Customer Service Representative looking to join a team of legends?If you love a role filled with variety, where each day brings new challenges and rewards, you've found your perfect fit at Scape.As a Customer Experience Officer, you'll be the face of Scape, delivering top-notch service and support to our residents and...
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Customer Experience Superstars
vor 4 Wochen
Brisbane, Österreich Cke Restaurants VollzeitTHE IDEAL CANDIDATEAre you a passionate Customer Service Representative looking to join a team of legends? If you love a role filled with variety, where each day brings new challenges and rewards, you've found your perfect fit at Scape.As a Customer Experience Officer, you'll be the face of Scape, delivering top-notch service and support to our residents and...
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Customer Experience Manager
vor 3 Wochen
Brisbane, Österreich Cisco Systems, Inc. VollzeitAs a Customer Experience Manager, you will play a pivotal role in driving the successful adoption and utilization of Cisco technologies and services within our customer organizations leading to value realization and growth of our business. You're the primary CX point-of-contact for customers taking end-to-end ownership. You will understand their Business and...
