Customer Experience Engineer
vor 1 Monat
The Customer Experience Engineer will provide support for all customer facing (Device and Common applications) technology issues and requests that are escalated by the customer experience analysts. You will ensure customer service level agreements are met and provide a single point of contact for ownership of escalated requests and issues. In your role you will be located on site at a customer office in South Brisbane.What you will doProvide Level 2 Desktop/Deskside Support services for all end user EUC equipment and systems, resolving incidents and requests within the Service Level Agreement.Own desktop connectivity support, including docking solutions, Audio Visual, patching and wireless configuration.Escalate to 3rd party support / vendors where appropriate including warranty repair processing.Produce KBAs to enable the Customer Experience Analysts (L1 teams) to close more cases.Provide diagnostic troubleshooting and incident resolution for users onsite and remote; ensuring accurate and comprehensive notes are entered into the ITSM tool for each event managed.Technical understanding of LAN/WAN/Voice/Security - in relation to End User technologies - with demonstrable experience in one or more technologies.Knowledge of Microsoft Modern Device Management (Intune, M365), having previously supported end-users with desktop, laptop, tablet and mobile device issues.Pride in being a self-starter who remains calm, and detail orientated under pressure; exhibiting an engaging style of communication and customer 'centricity in every interaction.Passion and desire to develop and share knowledge.Able to work well within a small team to achieve positive customer outcomes.Relevant to role IT Technology qualification such as Degree, Diploma, CompTIA, ITIL.Our promise to our employees – Belong Grow and Thrive is our commitment to creating an environment that is inclusive to all, supports your professional and personal development?and offers an environment where you can do life and work the way it works for you.Here is how our benefits help you Belong, Grow and ThriveEqual Paid Parental Leave to all primary and secondary carers.Flexible and Focus Ways of Working that means structuring the way you work that works best for you and being the partner of choice for our customers, people and the planet.Diversity Equity and Inclusion Commitment which puts Inclusion as a strategic priority for Logicalis Australia – investment across Employee Resource groups, DEI Training and Mentoring that supports a workplace with a culture of accountability and zero tolerance for un-inclusive behaviours.Investment in your Leadership and career through our Grow program. Logicalis Australia is definitely a place where we see our people as the most valued Architects of Change. Our people have moved from Help-desk to Cloud-Engineering, from Sales to Management, from Operations to Senior Leadership. People here can have an idea, make a plan, and see it through. You can enjoy genuinely impacting change and controlling your own professional success.About usAt Logicalis Australia, we're not just changing the game—we're driving the future of technology.As the Architects of Change, our mission is clear: to become the leading technology services provider and employer in the Asia-Pacific (APAC) region.By combining our expertise and resources, we are positioning ourselves as a tech powerhouse, ready to capture growth opportunities across APAC and deliver exceptional service to our customers.You'll be part of a dynamic team of 7,000+ innovators, collaborating across 30 territories with over 10,000 clients from diverse industries. Every project presents a unique opportunity to make a tangible impact, empowering businesses to thrive in today's fast-paced tech landscape.With services that drive transformation and scalability—such as cloud, connectivity, collaboration, and security—you'll help optimise operations and enable teams to reach new heights. As a global leader, our managed services provide real-time insights into clients' digital ecosystems, 24/7.Join us on this exciting journey, and let's shape the future of technology together
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Customer Experience Engineer
vor 1 Monat
Brisbane, Österreich Logicalis Us VollzeitThe Customer Experience Engineer will provide support for all customer facing (Device and Common applications) technology issues and requests that are escalated by the customer experience analysts. You will ensure customer service level agreements are met and provide a single point of contact for ownership of escalated requests and issues. In your role you...
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Customer Experience Engineer
vor 1 Monat
Brisbane, Österreich Logicalis Us VollzeitThe Customer Experience Engineer will provide support for all customer facing (Device and Common applications) technology issues and requests that are escalated by the customer experience analysts.You will ensure customer service level agreements are met and provide a single point of contact for ownership of escalated requests and issues.In your role you...
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Customer Experience Engineer
vor 1 Monat
Brisbane, Österreich Logicalis Australia VollzeitThe Customer Experience Engineer will provide support for all customer facing (Device and Common applications) technology issues and requests that are escalated by the customer experience analysts. You will ensure customer service level agreements are met and provide a single point of contact for ownership of escalated requests and issues. In your role you...
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Customer Experience Designer
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Brisbane, Österreich Auto & General Insurance VollzeitThe role As a Customer Experience Designer, you'll support the design and delivery of customer journeys, collaborating with stakeholders across the organisation.You'll work closely with the Head of CX Design, a team of designers, and experts in product, technology, data, and frontline services. To succeed, you'll need empathy, curiosity, strong listening and...
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Customer Experience Representative
vor 1 Monat
Brisbane, Österreich A.K.A. Brands VollzeitCreated with a love for fashion, Petal and Pup was founded in 2014 with a focus on curating must-have trends for the Australian customer.With an Instagram account and a digital storefront combined with a passion for selecting the best, fashion forward styles, Petal and Pup quickly grew into a global online shopping destination.Today, we have over 2 million...
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Customer Experience Representative
vor 4 Wochen
Brisbane, Österreich a.k.a. Brands VollzeitCreated with a love for fashion, Petal and Pup was founded in 2014 with a focus on curating must-have trends for the Australian customer.With an Instagram account and a digital storefront combined with a passion for selecting the best, fashion forward styles, Petal and Pup quickly grew into a global online shopping destination.Today, we have over 2 million...
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Customer Experience Representative
vor 1 Monat
Brisbane, Österreich a.k.a. Brands VollzeitCreated with a love for fashion, Petal and Pup was founded in 2014 with a focus on curating must-have trends for the Australian customer. With an Instagram account and a digital storefront combined with a passion for selecting the best, fashion forward styles, Petal and Pup quickly grew into a global online shopping destination.Today, we have over 2 million...
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Senior Customer Support Engineer
vor 4 Wochen
Brisbane, Österreich Emergencymd VollzeitSenior Customer Support Engineer About the Opportunity We are pleased to offer a new exciting, permanent position for individuals interested in joining our Tait Asia Pacific Team as an experienced Senior Customer Support Engineer in our Brisbane Office. This role is primarily responsible for providing high-quality technical support to customers, driving...
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Senior Customer Support Engineer
vor 4 Wochen
Brisbane, Österreich Emergencymd VollzeitSenior Customer Support Engineer About the Opportunity We are pleased to offer a new exciting, permanent position for individuals interested in joining our Tait Asia Pacific Team as an experienced Senior Customer Support Engineer in our Brisbane Office.This role is primarily responsible for providing high-quality technical support to customers, driving...
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Senior Customer Support Engineer
vor 4 Wochen
Brisbane, Österreich Emergencymd VollzeitSenior Customer Support EngineerAbout the OpportunityWe are pleased to offer a new exciting, permanent position for individuals interested in joining our Tait Asia Pacific Team as an experienced Senior Customer Support Engineer in our Brisbane Office.This role is primarily responsible for providing high-quality technical support to customers, driving...
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Customer Experience
vor 1 Monat
Brisbane, Österreich Cke Restaurants VollzeitTHE IDEAL CANDIDATE Are you a passionate Customer Service Representative looking to join a team of legends on a flexible basis?If you thrive in a role filled with variety, where each day brings new challenges and rewards, you've found your perfect fit at Scape.As a Casual Customer Experience Officer, you'll be the face of Scape, delivering top-notch service...
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Customer Experience
vor 1 Monat
Brisbane, Österreich Cke Restaurants VollzeitTHE IDEAL CANDIDATEAre you a passionate Customer Service Representative looking to join a team of legends on a flexible basis? If you thrive in a role filled with variety, where each day brings new challenges and rewards, you've found your perfect fit at Scape.As a Casual Customer Experience Officer, you'll be the face of Scape, delivering top-notch service...
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Customer Experience Superstars
vor 1 Monat
Brisbane, Österreich Cke Restaurants VollzeitTHE IDEAL CANDIDATE Are you a passionate Customer Service Representative looking to join a team of legends?If you love a role filled with variety, where each day brings new challenges and rewards, you've found your perfect fit at Scape.As a Customer Experience Officer, you'll be the face of Scape, delivering top-notch service and support to our residents and...
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Customer Experience Superstars
vor 1 Monat
Brisbane, Österreich Cke Restaurants VollzeitTHE IDEAL CANDIDATEAre you a passionate Customer Service Representative looking to join a team of legends? If you love a role filled with variety, where each day brings new challenges and rewards, you've found your perfect fit at Scape.As a Customer Experience Officer, you'll be the face of Scape, delivering top-notch service and support to our residents and...
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Customer Experience Manager
vor 4 Wochen
Brisbane, Österreich Cisco Systems, Inc. VollzeitAs a Customer Experience Manager, you will play a pivotal role in driving the successful adoption and utilization of Cisco technologies and services within our customer organizations leading to value realization and growth of our business. You're the primary CX point-of-contact for customers taking end-to-end ownership. You will understand their Business and...
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Customer Experience Manager
vor 4 Wochen
Brisbane, Österreich Cisco Systems VollzeitWhat You'll Do As a Customer Experience Manager, you will play a pivotal role in driving the successful adoption and utilization of Cisco technologies and services within our customer organizations leading to value realization and growth of our business.You're the primary CX point-of-contact for customers taking end-to-end ownership.You will understand their...
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Sales Manager
vor 2 Wochen
Brisbane, Österreich U&U Recruitment Partners VollzeitFull time Add expected salary to your profile for insights About our Client: Plungie is an award-winning, world-first product that's pioneering the future of swimming pools.Our pools aren't just an innovative product solution, they're a revolutionary process solution that gives builders more control over their projects and customers a faster, easier, and...
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Sales Manager
vor 1 Woche
Brisbane, Österreich U&U Recruitment Partners VollzeitFull timeAdd expected salary to your profile for insightsAbout our Client:Plungie is an award-winning, world-first product that's pioneering the future of swimming pools.Our pools aren't just an innovative product solution, they're a revolutionary process solution that gives builders more control over their projects and customers a faster, easier, and more...
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Customer Experience
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Brisbane, Österreich Cke Restaurants VollzeitWHO WE ARE? Scape's vision is to be the Earth's best living company.We are a leading provider of student accommodation in Australia, currently providing a home to 15,000 students and growing.We don't simply provide a bed and roof; we also offer a unique, amazing experience and a safe environment to help students make the most of their studies.THE IDEAL...
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Customer Experience Manager
vor 4 Wochen
Brisbane, Österreich Cisco Systems VollzeitWhat You'll DoAs a Customer Experience Manager, you will play a pivotal role in driving the successful adoption and utilization of Cisco technologies and services within our customer organizations leading to value realization and growth of our business. You're the primary CX point-of-contact for customers taking end-to-end ownership. You will understand...
