Lead Technology Customer Support Digital, Pac
vor 1 Tag
Word onderdeel van het NIKE, Inc. team
NIKE, Inc. doet meer dan alleen de beste atleten ter wereld uitrusten.
Ons bedrijf is een plek om volledig tot ontplooiing te komen, grenzen af te breken en het onmogelijke mogelijk te maken.
Wij zoeken naar mensen die kunnen groeien, denken, dromen en creëren.
Kenmerkend voor onze cultuur is dat we diversiteit omarmen en voorstellingsvermogen belonen.
Als merk zoeken we naar presteerders, leiders en visionairs.
Bij NIKE, Inc. draait het om iedereen die vaardigheden en passie met zich meebrengt naar dit uitdagende en voortdurend veranderende spel.
NIKE is een technologiebedrijf.
De teams van NIKE Global Technology hebben als doel om revolutionaire stappen te zetten op het gebied waar sport en technologie samenkomen, of het nu gaat om onze hoofdwebsite, onze vijfsterren-apps, productontwikkeling, het beheer van big data, of geavanceerde techniek en systeemsupport.
We investeren in het ontwikkelen van nieuwe technologieën.
We hebben de meest creatieve mensen ter wereld in dienst en helpen ze om voortdurend te innoveren, de dingen opnieuw te bekijken en klanten directer en persoonlijker van dienst te zijn.
Onze teams zijn innovatief, divers, multidisciplinair en gericht op samenwerking.
Ze willen de wereld de technologie van de toekomst brengen.
WHO YOU'LL WORK WITH This role reports to Pacific Technology Operations Manager.
You will be working with external partners in Nike's technology operations, engineering, and global support teams, along with local business stakeholders during peak and high heat moments.
WHO WE ARE LOOKING FOR This role will lead the technology support of our new e-commerce business in Australia.
The candidate must have experience supporting e-commerce platforms, with strong leadership and communications skills, and the ability to problem solve during high pressure situations.
Experience working in an ITIL Service Management environment, with tools such as ServiceNow.Experience with e-commerce operations, specifically the digital domain of checkout, order capture, order drop, supply chain, and fulfillment.Experience leading support teams, and ensuring organizational deliverables are carried out as needed to meet operational goals.A strong desire to deliver exceptional consumer experiences, obsess over the quality of services being delivered, and be relationship-oriented through transparent and proactive communication.Self-motivated, with a high sense of accountability, urgency, and drive.
Ability to problem solve under pressure.WHAT YOU'LL WORK ON You will coordinate with Consumer Production Support team for active, retro, and upcoming issues in digital, ensuring that incidents are being handled in time, aligning with global standards, and that any needs are being escalated and properly communicated both to engineering, the global support teams, and the business.
You will have knowledge in ServiceNow, Splunk, Track, Jira, SignalFX, Pagerduty, Adobe Analytics.
Crucially, you will bring experience in ecommerce operations, from vendor management, end to end fulfillment and order management.
Ensure continuous delivery of e-commerce services and consumer products, coordinating and reporting on incident SLAs, business impacts due to product outages or gaps, and general key objectives to uphold Nike's Operational Excellence standards for the digital space.Follow up on the status of key initiatives, work with various leaders on issues, prioritization of projects and prepare presentation for Monthly regional operational reviews.Organize internal resources as well as external suppliers to ensure operational service levels, provide visibility to stakeholders with ongoing communication and reporting.Proactively identify and support the management of operational excellence risks, dependencies, and issues (and related mitigation plans); escalate in a clear and timely manner as appropriate.NIKE, Inc. is een sterk groeiend bedrijf dat zoekt naar teamleden die willen meegroeien.
Nike biedt een aantrekkelijk pakket arbeidsvoorwaarden, een informele werkomgeving, een diverse en inclusieve cultuur en een dynamische sfeer waarin je jezelf optimaal kunt ontwikkelen.
Ongeacht de locatie of functie resoneert elke Nike werknemer die ene overkoepelende missie: inspiratie en innovatie bieden aan elke atleet* ter wereld.
NIKE, Inc. streeft naar diversiteit van het personeelsbestand.
Gekwalificeerde sollicitanten komen in aanmerking, waarbij geen onderscheid wordt gemaakt naar ras, huidskleur, religie, geslacht, afkomst, leeftijd, seksuele geaardheid, genderidentiteit, genderexpressie, veteranenstatus of handicaps.
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