Simpro Software | Customer Success Manager

vor 21 Stunden

Melbourne, Österreich Tideri Jobbörse Vollzeit

Here are some links that might be of assistance:
First Things First - What We Can Offer You
Free daily breakfast and lunch provided Flexible working arrangements Monthly RDO (Full time employees) Ground-breaking parental leave program Up to 4 weeks' annual "Work from Anywhere" benefit Opportunities for growth, development and career progression Fun team camaraderie and events Paid volunteer leave days Public holiday exchange Casual dress Team social activities Free car parking And a range of other fantastic benefits
The Job
The Customer Success Manager proactively partners with assigned clients and works to ensure clients realise value and achieve their intended outcomes with the Simpro Group of products.

What You'll Do
Partner with assigned clients to ensure clients realise value and achieve their intended outcomes with the Simpro Group of products.
Develop and maintain trusted relationships with assigned clients and demonstrate commitment to client's success.
Manage the customer lifecycle for assigned clients after onboarding through to expansion and renewals.
Demonstrate a solid knowledge of the product and product features.
Deep understanding of the customer's business, objectives and challenges.
Proactively share product guides and updates, as well as insights, best practice and industry trends.
Demonstrates ability to manage some complex situations.
Able to conduct analysis of situations or data requires a review of a variety of factors.
Thinks creatively to find innovative solutions to overcome obstacles for customers.
Work cross-functionally to drive product adoption and remove obstacles.
Builds strong relationships, both internally and externally, to tackle shared challenges collaboratively.
Manage escalations independently and communicate with the customer whilst keeping them engaged.
Keeps records up to date in sales CRM and customer success platform.
Generate reports as required.
What You'll Bring
Experience in customer-facing role Good customer service skills and a desire to deliver the best for our customers Excellent listening skills and the ability to build trust and rapport with stakeholders at all levels Be proactive and enjoy collaborating across teams to deliver great commercial outcomes Good interpersonal skills and the ability to build trust and rapport with stakeholders at all levels Be tech savvy and have the desire to learn, and the ability to convey technical topics with simplicity Ability to work effectively under pressure and to perform well in a team dynamic Core values required of all Simpro, AroFlo, BigChange & Clockshark employees:
While experience in the above areas will be highly considered, it's important to note it will be secondary to the person with the right determination, attitude and compatibility.
Our culture and core values are very important to us:
We Are One Team
We Are Customer Centric
We Are Growth Minded
We Are Accountable
We Celebrate Success
Simpro, AroFlo, BigChange & Clockshark are equal opportunity employers with a best-of-class onboarding program and supportive team environments.
We embrace and support cultural diversity and Equal Employment Opportunity.
Aboriginals, Torres Strait Islanders and minority groups are encouraged to apply.

Visit simprogroup.com/au/company/careers to learn more about us and our values.

We would like to take this opportunity to thank all candidates for their application.

*Please note, no agencies will be accepted in the recruitment of this role.

Welcome Welcome to Simpro
Together with AroFlo, BigChange and ClockShark we are one team made up of many nationalities.
We are customer-centric, always putting our customers and teammates first.
We take accountability, owning both our innovations and our mistakes.
We're growth-minded, constantly learning and evolving.
And most of all, we celebrate our successes together

About Us Simpro Group provides best-in-class SaaS field service management solutions to trade and field service businesses worldwide.
The group comprises four industry-leading companies, Simpro, AroFlo, BigChange and ClockShark, with offices across North America, Australia, New Zealand and the UK.
Simpro, AroFlo & BigChange provide comprehensive field service management software for growth-minded trade and field service businesses, while ClockShark specializes in time-tracking and scheduling software solutions.
Together, these companies seek to drive businesses forward with solutions that empower teams to work smarter, provide foundations for business scaling, and offer data-driven insights to fuel decision-making.
Simpro Group serves over 22,000 businesses and over 400,000 users worldwide and has a global workforce of more than 600 employees.
Ready to transform your business?
Explore our products at simprogroup.com, aroflo.com, bigchange.com and clockshark.com.

#J-18808-Ljbffr

  • Customer Success Manager

    vor 1 Tag

    Melbourne, Österreich Simpro Software Vollzeit

    Here are some links that might be of assistance:First Things First - What We Can Offer You Free daily breakfast and lunch providedFlexible working arrangementsMonthly RDO (Full time employees)Ground-breaking parental leave programUp to 4 weeks' annual "Work from Anywhere" benefitOpportunities for growth, development and career progressionFun team camaraderie...

  • Customer Success Manager

    vor 1 Tag

    Melbourne, Österreich Simpro Software Vollzeit

    Here are some links that might be of assistance:First Things First - What We Can Offer You Free daily breakfast and lunch providedFlexible working arrangementsMonthly RDO (Full time employees)Ground-breaking parental leave programUp to 4 weeks' annual "Work from Anywhere" benefitOpportunities for growth, development and career progressionFun team camaraderie...

  • Customer Success Manager

    Vor 3 Tagen

    Melbourne, Österreich Simpro Software Vollzeit

    Here are some links that might be of assistance:First Things First - What We Can Offer YouFree daily breakfast and lunch providedFlexible working arrangementsMonthly RDO (Full time employees)Ground-breaking parental leave programUp to 4 weeks' annual "Work from Anywhere" benefitOpportunities for growth, development and career progressionFun team camaraderie...

  • Associate Customer Success Manager

    vor 1 Monat

    Melbourne, Österreich The Simpro Group Pty Ltd Vollzeit

    Associate Customer Success ManagerApply locations: Eight Mile Plains, Queensland, AustraliaTime type: Full timePosted on: Posted 3 Days AgoJob requisition id: JR101032First Things First - What We Can Offer You Ground-breaking parental leave programUp to 4 weeks' annual "Work from Anywhere" benefitSecond-to-none product trainingOpportunities for growth,...

  • The Simpro Group Pty Ltd | Associate Customer Success Manager

    vor 21 Stunden

    Melbourne, Österreich Buscojobs Vollzeit

    Associate Customer Success Manager Apply locations : Eight Mile Plains, Queensland, AustraliaTime type : Full timePosted on : Posted 3 Days AgoJob requisition id : JR101032First Things First - What We Can Offer You Ground-breaking parental leave programUp to 4 weeks' annual "Work from Anywhere" benefitSecond-to-none product trainingOpportunities for growth,...

  • Implementation Team Lead

    vor 1 Woche

    Melbourne, Österreich Simpro Software Vollzeit

    First Things First - What We Can Offer You Free daily breakfast and lunch providedFlexible working arrangementsMonthly RDO (Full time employees)Ground-breaking parental leave programUp to 4 weeks' annual "Work from Anywhere" benefitOpportunities for growth, development and career progressionFun team camaraderie and eventsPaid volunteer leave daysPublic...

  • Implementation Team Lead

    vor 1 Woche

    Melbourne, Österreich Simpro Software Vollzeit

    First Things First - What We Can Offer YouFree daily breakfast and lunch providedFlexible working arrangementsMonthly RDO (Full time employees)Ground-breaking parental leave programUp to 4 weeks' annual "Work from Anywhere" benefitOpportunities for growth, development and career progressionFun team camaraderie and eventsPaid volunteer leave daysPublic...

  • Implementation Coordinator

    vor 1 Woche

    Melbourne, Österreich Simpro Software Vollzeit

    Here are some links that might be of assistance:Implementation CoordinatorApply locations Melbourne Office time type Full time posted on Posted 30+ Days Ago job requisition id JR101011First Things First - What We Can Offer You Free daily breakfast and lunch providedFlexible working arrangementsMonthly RDO (Full time employees)Ground-breaking parental leave...

  • Implementation Coordinator

    vor 2 Wochen

    Melbourne, Österreich Simpro Software Vollzeit

    Here are some links that might be of assistance:Implementation CoordinatorApply locations Melbourne Office time type Full time posted on Posted 30+ Days Ago job requisition id JR101011First Things First - What We Can Offer You Free daily breakfast and lunch providedFlexible working arrangementsMonthly RDO (Full time employees)Ground-breaking parental leave...

  • Simpro Software | Implementation Coordinator

    vor 2 Wochen

    Melbourne, Österreich Tideri Jobbörse Vollzeit

    Here are some links that might be of assistance: Implementation Coordinator Apply locations Melbourne Office time type Full time posted on Posted 30+ Days Ago job requisition id JR101011 First Things First - What We Can Offer You Free daily breakfast and lunch provided Flexible working arrangements Monthly RDO (Full time employees) Ground-breaking parental...

  • Simpro Software | Implementation Team Lead

    Vor 7 Tagen

    Melbourne, Österreich Tideri Jobbörse Vollzeit

    First Things First - What We Can Offer You Free daily breakfast and lunch provided Flexible working arrangements Monthly RDO (Full time employees) Ground-breaking parental leave program Up to 4 weeks' annual "Work from Anywhere" benefit Opportunities for growth, development and career progression Fun team camaraderie and events Paid volunteer leave days...

  • Simpro Group | Enterprise Account Executive

    vor 1 Woche

    Melbourne, Österreich Buscojobs Vollzeit

    Enterprise Account Executive First Things First - What We Can Offer You Ground-breaking parental leave programUp to 4 weeks' annual "Work from Anywhere" benefitSecond-to-none product trainingOpportunities for growth, development and career progressionFun team camaraderie and eventsPaid volunteer leave daysPublic holiday exchangeAnd a range of other fantastic...

  • Customer Success Manager

    vor 4 Wochen

    Melbourne, Österreich Upland Software Vollzeit

    At Upland Software, you'll find smart, creative teams who love working together to deliver value for our customers, and a global culture of growth and possibility.Our operating model has always supported remote work—and as we keep growing and evolving our workplace, that won't change.We're passionate.We're proactive.We take pride in our work, and we love a...

  • Customer Success Manager

    vor 1 Monat

    Melbourne, Österreich Vela Software Group Vollzeit

    Location: Warragul, West Gippsland & Latrobe Valley VICEmployment Type: Full timeExciting opportunity to bring your customer-centric ethos to lead your own team in a medium-sized organization with lots of autonomy.If you are passionate about customer success and have a track record in building strong customer relationships and fostering customer advocacy,...

  • Implementation Coordinator

    vor 1 Woche

    Melbourne, Österreich Simpro Software Vollzeit

    Here are some links that might be of assistance:Implementation CoordinatorApply locations Melbourne Office time type Full time posted on Posted 30+ Days Ago job requisition id JR101011First Things First - What We Can Offer YouFree daily breakfast and lunch providedFlexible working arrangementsMonthly RDO (Full time employees)Ground-breaking parental leave...

  • Implementation Coordinator

    vor 2 Wochen

    Melbourne, Österreich Simpro Software Vollzeit

    Here are some links that might be of assistance:Implementation CoordinatorApply locations Melbourne Office time type Full time posted on Posted 30+ Days Ago job requisition id JR101011First Things First - What We Can Offer YouFree daily breakfast and lunch providedFlexible working arrangementsMonthly RDO (Full time employees)Ground-breaking parental leave...

  • Customer Success Specialist

    vor 2 Wochen

    Melbourne, Österreich Lucid Software Vollzeit

    This is a Customer Success Specialist role with one of the leading companies in AU right now 🔥 -- Lucid Software -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.More About the Role at Lucid Software 🧐🧐Lucid Software is the leader in visual collaboration, helping teams see and build...

  • Quality Engineering Manager

    vor 1 Tag

    Melbourne, Österreich The Simpro Group Pty Ltd Vollzeit

    Here are some links that might be of assistance:Quality Engineering ManagerApply locations Eight Mile Plains, Queensland, AustraliaTime type: Full timePosted on: Posted 2 Days AgoJob requisition id: JR101061First Things First - What We Can Offer You Ground-breaking parental leave programUp to 4 weeks' annual "Work from Anywhere" benefitSecond-to-none product...

  • Customer Success Specialist, APAC

    vor 1 Woche

    Melbourne, Österreich Lucid Software Vollzeit

    This is a Customer Success Specialist, APAC role with one of the leading companies in AU right now 🔥 -- Lucid Software -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.More About the Role at Lucid Software 🧐🧐Lucid Software is the leader in visual collaboration, helping teams see and...

  • Implementation Team Lead

    vor 2 Monaten

    Melbourne, Österreich The Simpro Group Pty Ltd Vollzeit

    Here are some links that might be of assistance:What We Can Offer YouFree daily breakfast and lunch providedFlexible working arrangementsMonthly RDO (Full time employees)Ground-breaking parental leave programUp to 4 weeks' annual "Work from Anywhere" benefitOpportunities for growth, development and career progressionFun team camaraderie and eventsPaid...