Caravan Membership Relations Manager
vor 1 Monat
Management (Manufacturing, Transport & Logistics)Full timeOur client based in Melbourne's West, who manufacture caravans, is seeking to appoint a Membership Relations Manager on a permanent basis. The successful candidate will play a pivotal role in strengthening the engagement and support for the caravan and RV manufacturers within the association. This role focuses on managing the RV Master Manufacturers Accreditation Program, leading manufacturers working groups, and developing industry standards and frameworks. Additionally, the manager will enhance member value through existing events and initiatives and expand the member base through proactive recruitment and compliance auditing.Key ResponsibilitiesAccreditation Program Management:Oversee and promote the RV Master Manufacturers Accreditation Program to ensure high standards across all manufacturers.Manage the regular audits and assessments to maintain accreditation standards and compliance.Initiate and lead working groups focusing on common industry challenges such as manufacturing standards, consumer laws, and industry-specific ombudsman services.Facilitate collaboration and innovation among members to develop and implement solutions that enhance industry standards.Manufacturer Membership Management, Expansion and Engagement:Manage the membership of manufacturers including visitation of members, ensuring up-to-date membership contacts.Identify potential new members through strategic market research and personal visits, explaining the benefits and services offered by the association.Develop and implement strategies to attract and onboard new members, including conducting business audits to assess eligibility and alignment with association standards.Event and Program Development:Lead and grow association events such as the Trade Expo, the Hall of Fame, and other member-focused initiatives.Coordinate with internal teams and external stakeholders to ensure successful event planning and execution.Industry Advocacy and Compliance:Ensure that all members adhere to industry regulations and association standards, providing guidance on compliance rectification as needed.Communication and Reporting:Maintain active communication channels with members through various platforms to keep them informed and engaged.Provide regular feedback and reports to the CEO on industry trends, member needs, and program effectiveness.Key Accountabilities / Tasks (ongoing)For the Manufacturing Manager in the caravan and RV manufacturing sector, key accountabilities encompass a range of responsibilities that directly impact the success and integrity of the association's relationship with its members, the execution of its programs, and the overall improvement of industry standards. Here are some core accountabilities for this role:Accreditation Program Success:Ensure rigorous management and execution of the RV Master Manufacturers Accreditation Program.Accountable for maintaining high compliance rates among members and enhancing the credibility of the accreditation process.Membership Growth and Retention:Drive the expansion of the membership base by actively recruiting new members and retaining existing ones through effective engagement strategies.Achieve targeted growth rates as determined by strategic planning and organizational goals.Event and Initiative Outcome:Lead successful industry events such as trade expos and the Hall of Fame ceremony, meeting objectives for attendance, member satisfaction, and financial performance.Deliver on the objectives of new and existing programs that contribute to member value and industry advancement.Regulatory Compliance and Standards Development:Facilitate the development and implementation of industry manufacturing standards, ensuring they meet current regulatory and market demands.Keep the association compliant with industry standards and legal requirements, reducing risk and enhancing industry reputation.Stakeholder Engagement and Satisfaction:Maintain strong, positive relationships with all stakeholders, including members, industry partners, regulatory bodies, and internal teams.Ensure high levels of member satisfaction through regular feedback, effective communication, and responsive service delivery.Project Management and Execution:Successfully manage and deliver projects on time, within budget, and in alignment with the strategic goals of the association.Be accountable for the overall quality and effectiveness of project planning, management processes, and outcome evaluation.Reporting and Performance:Provide comprehensive and accurate reports to the CEO and board on membership metrics, program effectiveness, and strategic initiative progress.Utilize performance metrics to guide operational improvements and demonstrate accountability in meeting key organizational objectives.If you are a dedicated individual with a positive attitude and a passion for Management, we would love to hear from you. Please submit your resume by clicking the apply button, or alternatively send your resume directly to Kristian (******) detailing your experience and suitability for the role. We look forward to hearing from you.
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