Assistant Support Informatique

vor 3 Monaten


Central Coast, Österreich Infogreen Vollzeit

Assistant support informatique (m/f) / Betic Ingénieurs-Conseils, part of SwecoBetic Ingénieurs-Conseils, part of Sweco recrute À propos de l'offre d'emploiLOCALISATION : Dippach avec des déplacements ponctuels dans nos autres bureaux du Grand-Duché de Luxembourg.Vous êtes passionné par l'informatique et vous savez détecter et résoudre les problèmes comme un pro ?
Alors ce travail est parfait pour vous En tant que technicien d'assistance informatique, vous serez responsable de l'assistance aux employés et devez pour ce faire maîtriser à minima l'anglais et le français (l'allemand ou le luxembourgeois étant un atout).
Les utilisateurs que vous soutenez sont basés dans nos bureaux Luxembourgeois (Esch-sur-Alzette, Dippach, Steinheim et Wiltz) et devez donc vous rendre régulièrement dans ces bureaux.Vous répondez à une grande variété de questions des utilisateurs et résolvez leurs problèmes informatiques, à la fois par téléphone, à distance et sur place.Assistance de première ligne de nos utilisateurs internes.Résolution immédiate des problèmes informatiques simples et direction des problèmes plus complexes vers l'équipe d'assistance internationale appropriée.Explication de l'utilisation des différents outils IT et réponse aux questions des utilisateurs.Identification des initiatives d'amélioration.Maintien de la documentation IT et suivi des outils de reporting en day to day.Maintenance et mise à jour du matériel et des logiciels.Minimum deux ans d'expérience dans un poste similaire.Maîtrise du français et de l'anglais tant à l'oral qu'à l'écrit, l'allemand et/ou le luxembourgeois constituant un atout.Expérience sur des environnements orientés Microsoft tels qu'Office 365, SCCM, Windows 10 et Active Directory.Expérience avec le système de ticketing ServiceNow et les environnements CAO (Autodesk, Bentley) constituant un atout.Bon sens relationnel et esprit d'équipe.Une ambiance de travail agréable et dynamique au sein d'une entreprise en pleine croissance et d'une équipe multiculturelle.Un haut degré d'autonomie et la capacité à assumer des responsabilités.Diverses possibilités de développement et de formation.Une culture d'entreprise basée sur l'innovation et la proximité.Un package salarial compétitif adapté au profil.Une flexibilité des horaires garantissant équilibre vie personnelle/vie professionnelle.#J-18808-Ljbffr



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