Customer Care Agent
vor 4 Wochen
Great benefits and remuneration – Base + 12.5% superannuation Flexible working hours on a 7-day rotating roster, get to know your roster 1 month in advance Free Onsite undercover Parking Career Progression in joining a global organisation with a strong focus on training, safety and quality At KONE, we bring buildings to life. Look around and you'll see KONE in buildings everywhere.
Through our technical expertise and digital connectivity, we provide an essential service to communities around the world – keep people moving no matter what.
Why this role? We are looking for a Customer Care Agent to join our team in Mascot, Sydney. This team thrives on servicing our customers to the very best of their abilities, in a timely manner.
In this role you will be responsible for handling in-house service calls and working with our Field Service Technicians to deliver solutions for our clients.
You will be working full time on a rotating roster of 76 hours a fortnight, on a morning or afternoon shift pattern.
What will you be doing? Respond to inbound calls and log data accordingly into the KONE KONECT system.Receive and resolve queries and complaints.Communicate resolution to customers.Identify possible leads from customer cases coming e.g., through web and assign those to the sales organization.Conduct transactional surveys after a callout or project (e.g., customer satisfaction survey).Allocate service calls to technicians accurately and efficiently.Monitor technician rosters and daily schedules.Ensure data integrity and accuracy.Comply with all WH&S responsibilities.What are we looking for? Previous experience working in a fast-paced customer service environment.
Passion for providing excellent customer service is essential.Excellent communication and interpersonal skills.Organisational skills, multitasker and an ability to effectively prioritise tasks.Sound computer skills including proficiency with Microsoft Office suite.Professional and confident manner to liaise directly with clients - internally and externally.Positive, pro-active and solution focused attitude.Note: Applicants must either be a permanent resident or citizen of Australia or New Zealand to apply for this position.
This role is being sourced directly by KONE.
We respectfully request no agency approaches.
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