Front Office Manager
vor 2 Monaten
Job Description - Front Office Manager (HOT0B2L5) Work LocationsDoubleTree by Hilton Perth Waterfront1 Barrack Square, Elizabeth QuayPerth 6000
Delivering Unforgettable Experiences at DoubleTree by Hilton Perth WaterfrontSituated in a prime position on the edge of the stunning Swan River, the hotel adjoins Barrack Square and the Elizabeth Quay precinct.
The 229-room hotel boasts stunning panoramic river and city skyline views.
This stylish full-service hotel is home to Reel Kitchen, 18 Knots Rooftop Bar, and picturesque banquet facilities.
DoubleTree by Hilton Perth Waterfront has been awarded the prestigious AHA WA, Superior Accommodation Award in 2023, 2021 and Reel Kitchen has been awarded AHA WA, Contemporary Cuisine Award in 2023.
Welcome to A World of OpportunitiesWhy do we enjoy working here?
This is more than just a workplace.
We can coach, train and develop you to help find your passion.
A World of Rewards Personal Development programmes are designed to support you at every step of your career with our own Learning and Development Manager and Leader based at the hotel.Professionally laundered attireComplimentary fresh and healthy meals when on-duty cateringBecome part of the annual bonus planA chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing ()Team Member Travel Program: discounted hotel nights from $70 per night around the world with GO HILTON25% off Food and Beverages (subject to individual outlets)Discounted Bupa health coverModern and inclusive Team Member's areasRecognition non-stop all year longResponsibilities Lead by example, role model being simply welcoming to our guests, for your team.Supervise day to day operations ensuring standards are adhered to and maintained.Pro-actively assist the hotel team in solving any Guest issues or complaints, encouraging the team to use their initiative and empowerment guidelines and endeavouring not to leave it for the next shift.Maximise all revenue opportunities.Ensure the entire Front Office team work with a sales focused attitude and are aware of sales opportunities within the hotel which will assist with the maximisation of revenue.Manage all direct reports in a professional and motivating manner.Set personalised objectives for each direct report.Ensure the highest standards of quality in all aspects of the Front Office operation, guaranteeing that brand values and standards are never compromised.Actively investigate what further reforms to the Front Office operation may be necessary to raise standards.Ensure all systems are kept up to date with accurate information and Brand standards are complied with fully.Deliver loyalty program benefits and promote enrolment of Hilton Honors.Monitor against plan key performance targets to ensure goals are achieved if not exceeded.About You Previous Hilton front office managerial experience.Hold or be eligible to hold a current Approved Manager's Card.Confident and professional personality with an aptitude for hospitable service, teamwork, and patience.Strong communication skills, with a bonus for those who are multilingual.Proficient technology skills and attention to detail, with protection for confidential information.Ability to work under pressure, act with tactfulness and diplomacy, and manage a variety of situations.Experience and understanding of the hospitality industry, recognizing the importance of this role in the guest experience.WHAT MAKES US SPECIAL IS WHO WE ARE, AND WE ARE HILTONHospitality Integrity Leadership Teamwork Ownership Now
JobGuest Services, Operations, and Front Office
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