Customer Engagement Manager
vor 1 Tag
Customer Engagement Manager - SalesApply locations USA - Springfield MA 01104
Time type: Full time
Posted on: Posted 2 Days Ago
Job requisition id: R132349
BUILD ON YOUR SALES CAREER WITH A COMPANY THAT HAS A FUTURE. At Ryder, our most important competitive advantage is our people.
CULTURE-INTEGRITY-FAMILY.
As a CEM, you'll be part of a dynamic team, equipped to succeed and empowered to develop your sales career.
Ryder continues to move the transportation industry forward.
As an innovative outsourced solutions provider, we enable commerce to flow reliably, efficiently, and safely.
Summary The Customer Engagement Manager (CEM) position is responsible for the management of assigned accounts in the Business Unit (BU); the education/development of customer interest in additional Ryder services (including Full-Service Lease, Programmed Maintenance, Lease Financing and Fleet Management Services) by utilizing the Ryder Sales Process.
Essential Functions Attain or exceed assigned sales quotas and profit targets.
Maintain regular and consistent in person and virtual contact with customers to meet customer requirements.
Develop a sales penetration plan to expand Ryder's wallet share.Ensure contracted services are delivered to customers.
Maintain appropriate customer contact.
Understand and manage customer satisfaction perception.Proactively anticipate problems through continuous dialogue with customer & Ryder staff.Customer Education - Providing customers with information on new services, changes in policies, and best practices for using the leased trucks efficiently.Training and improvement of sales skills, industry knowledge and personal growth needs.Qualifications Bachelor's degree in business, marketing, or transportation, or equivalent experience, Required2 years or more experience providing service to customers, Required2 years or more experience selling to customers, RequiredTravel Yes, Greater than 60%
Job Category: Outside Sales
Compensation Information:
Minimum Pay Range: $60,000
Maximum Pay Range: $63,000
The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type.
Benefits Information:
For all Full-time positions only: Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.
Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace.
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