Customer Feedback
vor 18 Stunden
Location : Design & Support Centre, Sydney, NSW, AU
Date Posted : 17 December 2024 Since 1977, King Living has pioneered quality Australian design, continually pushing the boundaries of what furniture can achieve.
Designed to adapt to our changing lives and last for generations, our furniture marries the power of innovation with traditional handcrafted methods.
King Living has expanded from a homegrown business into a global brand.
A family-owned and run Australian company headquartered from our Support Office in Sydney, our Showrooms and manufacturing centres span Australia, New Zealand, United Kingdom, Canada, Singapore, Malaysia, USA, China, and Thailand.
At King Living, we are dedicated to creating simplicity and balance in both our living spaces and our work environment.
We take pride in our past accomplishments and are thrilled by the possibilities of the future.
The Opportunity The Customer Feedback & Engagement Lead will expand our social communities, public review platforms, and advance Voice of Customer (VoC) initiatives across the business.
This critical role drives improvements in customer sentiment, enhances online product reviews, and transforms customer feedback into actionable insights that elevate service excellence and foster product innovation.
Success in this role is reflected in increased Net Promoter Score (NPS), improved Customer Satisfaction (CSAT), and strengthened brand advocacy, measured through sentiment trends.
The Role Lead the engagement strategy across social community platforms to foster positive sentiment and maintain brand loyalty.Develop and implement on-brand response frameworks that ensure consistency in tone and messaging.Resolve issues promptly, focusing on sentiment recovery and customer retention.Manage the company's presence on platforms like Google Business, TrustPilot, Yelp, and Product Review, ensuring verified product and service reviews are prioritized.Design and implement strategies to recover detractors and enhance ratings through feedback-driven initiatives.Collaborate with retail, despatch, and customer service teams to create advocacy loops that amplify engagement from promoters.Optimise verified product reviews for prominence in Google Shopping feeds.Consolidate feedback from social platforms, public review sites, and survey responses into actionable reports using the Voice of Customer platform.Track and analyse key VoC metrics, such as sentiment trends, AI-driven insights, and engagement statistics.Provide data-driven insights and actionable recommendations to inform business strategy and improve the customer experience.Partner with key stakeholders across departments to ensure consistent service delivery and alignment with the brand strategy.Lead the implementation of feedback loops that enhance service delivery and strengthen customer perception.Leverage tools like Qualtrics, Emplifi, and Salesforce to gather and interpret social engagement and feedback data.Utilise AI-powered insights to optimise engagement strategies and measure their impact on customer sentiment.Identify and implement new technologies that streamline workflows and improve customer engagement.About You Proven experience managing communities across social and review platforms.Expertise in tools like Qualtrics, Emplifi, and Salesforce, with the ability to quickly adapt to new technologies.Strong analytical skills to interpret sentiment data and provide actionable insights.Demonstrated ability to align customer sentiment with brand strategy to drive business results.Experience in cross-functional collaboration, implementing feedback loops, and influencing strategic decisions.Exceptional written and verbal communication skills with a customer-focused approach.Our Values Passion, Integrity, Collaboration and Innovation – these are the values that unite us, inspire us and set us apart.
They're not just words; they're the heartbeat of King Living, pushing us to be our best.
King Living Benefits and Our Offer to You Career development and ongoing training.Supportive and friendly team environment with a true family feel.Generous employee, family and friends product discounts.Discounted health insurance, retail brands, and vouchers.Paid Parental leave.Australian owned company with a growing global footprint.EAP to support your ongoing health and wellbeing.For roles based in our Design & Support Centre there is plenty of parking onsite available.
Our hiring decisions are not only based on your experience and skills, but your passion, attitude, and alignment to our core values.
King Living is an equal opportunity employer; all applicants will be considered regardless of your race, sexuality, religion, colour, gender identity, or parental status.
Apply Now
#J-18808-Ljbffr
-
King Living Inc. | Customer Feedback
vor 20 Stunden
Melbourne, Österreich Buscojobs VollzeitLocation : Design & Support Centre, Sydney, NSW, AUDate Posted : 17 December 2024 Since 1977, King Living has pioneered quality Australian design, continually pushing the boundaries of what furniture can achieve.Designed to adapt to our changing lives and last for generations, our furniture marries the power of innovation with traditional handcrafted...
-
Customer Success Manager
vor 7 Stunden
Melbourne, Österreich Round The Globe VollzeitJob descriptionBuild relationships with key employees among customers.Create plans to address clients' business needs.Advise clients on creating profitable processes.Schedule regular meetings with customers to ensure they are satisfied.Customer onboarding: Leading and coordinating the onboarding process for new customers.Customer training: Preparing and...
-
Customer Care Executive
vor 22 Stunden
Melbourne, Österreich Diesel Care And Performance VollzeitMoris Media is currently hiring for Customer Care Executive in Mumbai for moCal.This role is pivotal in ensuring that our customers receive exceptional support and service for the moCal brand.As a Customer Care Executive, you will be responsible for addressing customer inquiries, resolving issues, and providing detailed information about our products and...
-
Senior Customer Success Manager, Enterprise
vor 16 Stunden
Melbourne, Österreich Culture Amp VollzeitWhat You Bring to Our CampCulture Amp is a fast growth organisation and you'll be expected to learn quickly and be accountable for the success of your customers.To get there, you'll bring a strong passion for collaborating with and helping others be successful, be it your customers or teammates.You will get creative with solutions, demonstrate perseverance,...
-
Customer Service
vor 9 Stunden
Melbourne, Österreich Aidacare Pty VollzeitRetail Assistants (Retail & Consumer Products) Full time Are you a people-oriented, problem-solving wizard who thrives on providing exceptional service to customers?Do you have a knack for communication and a passion for making people's lives better?If so, we have the perfect opportunity for you! At Aidacare, we are dedicated to delivering top-notch products...
-
Customer Service Coordinator
vor 20 Stunden
Melbourne, Österreich Uniting VollzeitNEW role for 2025!Customer Service Coordinator Based in Parramatta CBD - 3 days per week in office and 2 days WFH after initial settling in period. Meaningful Work: Be part of an organisation that makes a real difference in the lives of individuals and communities across NSW and the ACT.Recognition and Impact: Your work will be valued and recognised as a key...
-
Customer Care Support
vor 19 Stunden
Melbourne, Österreich Michael Page Australia VollzeitJob Title: Customer Care Support Contract Type: Temporary 3 month contractHourly Rate: $35 per hourAbout Our Client Our client is a significant player in the Utilities sector with over 3000 employees.The organisation is well-regarded for its commitment to providing quality service and places great value on the work of its Customer Service department.Job...
-
Customer Care Consultant Anz
Vor 4 Tagen
Melbourne, Österreich Intrepid Travel VollzeitSelect how often (in days) to receive an alert: Create Alert Application Close Date: 31st January 2025 At Intrepid Travel we exist to inspire, create, share and lead the best travel experiences ever – for both people and the planet. More than 34 years later, we're proud to be a certified B Corp with hundreds of trips in over 100 countries. The world needs...
-
Customer Support Representative
vor 21 Stunden
Melbourne, Österreich Offshore Virtual Assistants VollzeitOffshore Virtual Assistants, a respected home-based outsourcing company in Australia, requires a Customer Support Representative for our Sydney-based client, who manufactures and retails Sports Products & Accessories.Customer Service Representative (CSR) Not limited to the following: Provide a high level of customer support Making and receiving phone calls...
-
Customer Success Manager
vor 21 Stunden
Melbourne, Österreich Shiftcare VollzeitCustomer Success Manager - Sales FocusedWe are looking for a PH-based full-time, dedicated, and passionate Customer Success Manager to join our growing team.You will own the client relationships post onboarding with a strong sales focus.To do this you will ideally have empathy for people, can explain concepts clearly and concisely via phone, video calls,...
-
Customer Care Consultant Anz
Vor 4 Tagen
Melbourne, Österreich Intrepid Travel VollzeitSelect how often (in days) to receive an alert: Create AlertApplication Close Date: 31st January 2025At Intrepid Travel we exist to inspire, create, share and lead the best travel experiences ever – for both people and the planet.More than 34 years later, we're proud to be a certified B Corp with hundreds of trips in over 100 countries.The world needs more...
-
Customer Care Consultant
vor 6 Stunden
Melbourne, Österreich Intrepid Travel VollzeitSelect how often (in days) to receive an alert: Create AlertApplication Close Date: 31st January 2025At Intrepid Travel we exist to inspire, create, share and lead the best travel experiences ever – for both people and the planet. More than 34 years later, we're proud to be a certified B Corp with hundreds of trips in over 100 countries.The world needs...
-
Customer Service Representative
Vor 7 Tagen
Melbourne, Österreich Connecteam VollzeitCustomer Success | Melbourne, Victoria, AustraliaAbout UsConnecteam is a fast-growing startup on a mission to change the deskless work experience.With over 2.7B deskless workers across the globe, the challenges and capabilities for advancement are endless.We are expanding our team and are looking for talented, experienced, passionate Customer Service...
-
Customer Service Representative
vor 19 Stunden
Melbourne, Österreich Connecteam VollzeitCustomer Success | Melbourne, Victoria, AustraliaAbout Us Connecteam is a fast-growing startup on a mission to change the deskless work experience.With over 2.7B deskless workers across the globe, the challenges and capabilities for advancement are endless.We are expanding our team and are looking for talented, experienced, passionate Customer Service...
-
Customer Resolution Specialist
vor 23 Stunden
Melbourne, Österreich Buscojobs VollzeitWe're on a mission to bring new and uplifting experiences to our guests, transforming flying from simply 'nice', to something wonderful.Like any good mission, this one starts with our people. Which is why we encourage our team to embody the fun, laid back, authentic spirit we've become famous for.Because when they're free to be themselves, they're better...
-
Customer Enablement Specialist
vor 22 Stunden
Melbourne, Österreich Lyrebird Health Vollzeit"Lyrebird has completely changed the way I interact with my patients in so many positive ways."Customer service and support Full-time Office | Melbourne, VIC, Australia Mid Level · A role for someone with some well-developed knowledge and skills they can bring to the role and team.Typically within 2-5 years of experience.Lyrebird Health is fully compliant...
-
Customer Service Coordinator
Vor 7 Tagen
Melbourne, Österreich EST10 Recruitment Vollzeit$70,000 to $75,000 + Superannuation A unique opportunity to join a dynamic and forward-thinking team!Drive your career to the next level by joining a global and dynamic business What makes this company unique?This specialised Tech & Software firm is a is a prominent player in their field, with headquarters across Australia and operations across the UK,...
-
Customer Service Manager
vor 23 Stunden
Melbourne, Österreich Cessna Aircraft Company VollzeitJob Description - Customer Service Manager - Gold Coast (329671)Job Number:329671Textron Aviation has been inspiring the journey of flight for nine decades through the iconic and beloved Cessna and Beechcraft brands.We are passionate advocates of aviation, empowering people with the freedom of flight.As you join our legacy as a global leader in private...
-
Senior Customer Success Manager, Enterprise
Vor 6 Tagen
Melbourne, Österreich Culture Amp VollzeitThis is a Senior Customer Success Manager, Enterprise role with one of the leading companies in AU right now 🔥 -- Culture Amp -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.More About the Role at Culture Amp 🧐🧐**What You Bring to Our Camp** Culture Amp is a fast growth...
-
Customer Support Lead, Anz, Operations
vor 22 Stunden
Melbourne, Österreich Airwallex VollzeitAbout AirwallexAirwallex is the only unified payments and financial platform for global businesses.Powered by our unique combination of proprietary infrastructure and software, we empower over 100,000 businesses worldwide – including Brex, Rippling, Navan, Qantas, SHEIN and many more – with fully integrated solutions to manage everything from business...