Unified Communications

vor 1 Monat

Melbourne, Österreich State Government Of Victoria, Australia Vollzeit

Unified Communications & Collaboration EngineerJob posted: 27/11/2024Job type: Ongoing - Full TimeOrganisation: Department of Transport and PlanningOccupation: IT and TelecommunicationsReference: 5844About the RoleThis position requires in-office presence five days a week and may include shift work as part of a regular schedule, which may encompass Saturdays, Sundays, public holidays, and/or afternoon or night shifts.Reporting to the End User Services Coordinator within Investment and Technology, the role provides technical support and assistance with the installation, maintenance and configuration of telecommunications and collaboration technologies and solutions. This includes collaboration, telephony, audio/visual architecture and solutions, meeting room solutions and Office365. The role has responsibilities to maintain, upgrade and develop the systems across the DTP offices. In addition, participating and running projects to expand current systems or deploy new systems/locations.We are seeking a skilled professional with strong problem-solving abilities and knowledge of unified communications and collaboration technologies, capable of implementing continuous improvement strategies and delivering effective solutions. Excellent communication, stakeholder management, and adaptability are essential for fostering collaboration, influencing technological delivery, and aligning with industry trends.Position Outcomes / AccountabilitiesApply well developed specialist skills to establish strategies for the effective management of telephony, audio/visual architecture and solutions, meeting room solutions in line with organizational needs.Lead the evaluation of meeting room conferencing technology equipment and make recommendations as to the best fit with the Department's strategic direction to use Microsoft Teams, including consultation with other IT Operations staff, equipment suppliers and DTP partners.Refine, develop, and explore new opportunities in collaboration technologies, meeting rooms solutions and audio/visual architecture in line with ICT policies, procedures, and systems.Collaboratively work with internal and external ICT stakeholders to resolve end-user issues related to unified communications and collaboration technologies within agreed service expectations.Lead the installations of video conference and other collaboration technologies at DTP sites by coordinating with internal ICT contacts and external vendors.Work with ICT Workplace Services team members to establish new and streamline existing processes in the changing unified communications landscape plus coaching team members.Qualifications and ExperienceMandatoryITIL Foundation V4 CertificateExperience in the management and working with video conferencing technologies such as MS Teams including Admin ConsoleExperience working with vendors, strong communication and training skills.What we offerMeaningful work making Victorian communities more accessible and liveableProfessional growth and development opportunities across the department and the wider Victorian Public ServicesA hybrid working model focused on collaboration and teamworkOptimal work-life balance initiatives including flexible working arrangementsOpportunity to work across multiple urban and suburban hubsWe prioritise the development of a safe and inclusive cultureCulture ValueWe are an equal opportunity employer, embracing a diverse range of applicants such as veterans, and people who identify as Aboriginal and/or Torres Strait Islander, LGBTQIA community members, individuals with disabilities and/or health conditions, as well as those from varied faith and cultural backgrounds. At our department, we prioritize the development of a safe, inclusive, and high-performance culture through shared actions and behaviours that align with our strategy and direction. This empowers our employees to effectively contribute to our goals.How to ApplyClick the 'Apply' button and you'll be redirected to a new platform and create an account.If you have any issues, click here for Quick Reference Guide on how to apply.Applications close 9pm on Tuesday, the 10th of December 2024.Please include a resume and cover letter. All applications must be submitted through the online portal. We're unable to consider email or manual applications at this time.For further information about the role please contact Dipesh Mamnani, End User Services Coordinator via ****** applicants may be required to complete a police check and may be subject to other pre-employment checks. Information provided to the Department of Transport and Planning will be treated in the strictest confidence.Please let us know by phone or email if you need any adjustments to fully participate in the recruitment process. If you require the ad or any attachments in an accessible format (e.g., large print) due to viewing difficulties or other accessibility needs, we are happy to accommodate.
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