Brisbane Airport Hotels Group | Front Office Manager – Novotel Brisbane Airport
vor 1 Tag
Front Office Manager – Novotel Brisbane Airport The Brisbane Airport Hotels Group encompasses the Pullman, Novotel and ibis Brisbane Airport Hotels, as well as the Brisbane Airport Conference Centre.
With 532 guest rooms, 3 restaurants, Rooftop Event Space, Executive Lounge and 17 meeting spaces, it is the first accommodation, meeting, and event space to be developed in this precinct.
Novotel Brisbane Airport is currently looking for a Front Office Manager on a full-time basis.
In this role, you will report directly to the General Manager.
This four and a half star hotel features 157 guest rooms, six meeting rooms, a Restaurant & Bar, rooftop lap pool, gymnasium, and sauna.
Catering to both corporate and leisure guests, the hotel has built a reputation for service quality and repeat clientele.
Key Responsibilities Include:
Lead the day-to-day Front Office operations.
Set departmental objectives, rosters, budgets, policies, and procedures.
Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on development and teamwork.
Ensure team members have current knowledge of hotel products, services, pricing, and policies, as well as knowledge of the local area.
Maximize sales revenues through up-selling and marketing programs.
Monitor Guest satisfaction reports and implement actions to improve results.
Maintain good communication and working relationships with all hotel departments.
To be successful in this role, you MUST have:
Proven experience in similar positions within a hotel/resort environment, with experience within a 4-5 star hotel environment advantageous.
Self-motivated and a genuine passion for hospitality and customer service.
Experience in rostering and wage control.
Solid knowledge of all Rooms Division areas including Front Office, Reservations, Housekeeping, and Guest Services.
Proven experience supervising and training staff.
Excellent communication skills, time management skills, and the ability to work closely with all hotel departments and Managers.
Be well presented, with an eye for detail and good organisational skills.
The ability to act without prior authority in all matters concerning the safety, security, and well-being of all hotel guests, patrons, and staff in the absence of senior management.
The ability to review daily arrivals to ensure proper handling of VIPs, return guests, and groups.
Excellent computer system skills including working knowledge of Fidelio or Opera.
We thank all interested parties in advance for their application; however, only successful applicants will be contacted.
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