Brisbane Airport Hotels Group | Director Of Rooms- Brisbane Airport Hotels | Brisbane

vor 1 Monat

Brisbane, Österreich Tideri Jobbörse Vollzeit

Director of Rooms - Brisbane Airport Hotels The Brisbane Airport Hotels Group encompasses the Pullman, Novotel and ibis Brisbane Airport Hotels, as well as the Brisbane Airport Conference Centre.
With 532 guest rooms, 3 restaurants, Rooftop Bar & Restaurant, Executive Lounge and 12 meeting spaces collectively totalling 1800m2, located at the Brisbane Airport Domestic Terminal.

As Director of Rooms, you will oversee the Front Office operations in ibis hotel and Pullman Hotel, Brisbane Airport.
You will ensure seamless coordination between Housekeeping, Maintenance, Front Office and Reservations to ensure the guest has a memorable experience.

Reporting to the Chief Operating Officer and part of the Executive Team, you will be a seasoned hotelier with a strong background in rooms division, guest experience and customer service.

Key Responsibilities Include:
Providing leadership, mentorship & training to Front Office Managers and the teams across both hotels.
Provide operational support throughout the hotels when required.
Working closely with the Director of Operations, Executive Housekeeper, Maintenance Manager and Reservations Manager.
Assisting with the development, centralisation and standardisation of core processes, systems, contracts, and standards.
Actively managing payroll, rostering, and staff development.
Offer strong focus on recruitment, onboarding & training and team development.
Creating and supporting a great culture within the front office teams in line with Hotel Group values.
Supporting the health, wellbeing and development of the existing team and actively growing a team for the future.
Strong organisational and operational skills and must be a natural leader.
To be successful in this role you should demonstrate:
Previous experience in a similar role is highly regarded.
Outstanding communication skills and impeccable personal presentation.
Have previous demonstrated experience in motivating, training and engaging a team of guest service professionals.
Design and implement innovative processes and procedures to ensure outstanding guest service.
Hands-on leader that will foster learning and career progression.
Effective communication skills with hotel staff, management and suppliers.
Have a sound understanding of Opera Cloud property management system or equivalent.
Flexible working hours including the ability to work weekends, public holidays, morning and night shifts.
What we can offer you:
Every Friday we say THANK YOU to all our staff by providing a chef-made buffet lunch, featuring different cuisines from around the world monthly
Employee of the month.
Monthly "Celebration day" – cakes, food, celebration and time to connect as a company.
Annual Service Recognition - After one year of service, we thank you with a complimentary hotel stay, breakfast and vouchers for dinner in our exclusive restaurants.
Complimentary car parking.
Brisbane Airport Hotels Group is an Equal Employment Opportunity employer committed to providing a working environment that embraces and values diversity and inclusion.

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