Front Office Manager
vor 1 Woche
Lead The Sundays Front Office Team: Embrace the Joy of Sunday, Every DayLocation: Hamilton IslandDepartment: Front OfficeWe're excited to invite experienced hospitality professionals to join the opening team of The Sundays, a brand-new luxury boutique hotel for families. This is your chance to play a key role in creating a guest experience that reflects the joy, relaxation, and connection of a perfect Sunday. We are currently looking for a Front Office Manager to bring this vision to life.About The Sundays:Opening soon on Hamilton Island, The Sundays is more than just a luxury hotel—it's a place where every day feels like a Sunday. Inspired by the essence of what makes a Sunday so special, The Sundays offers families an inviting retreat in the heart of the Whitsundays. Blending laid-back luxury with a warm, family-friendly atmosphere, this sanctuary promises days that are slow, memories that last, and a beautiful connection to Australia's Great Barrier Reef.About the Opportunity:As the Front Office Manager at The Sundays, you will lead the team that embodies the spirit of welcome and hospitality for our guests. From managing seamless check-ins and check-outs to coordinating room allocations and anticipating guest needs, your team will set the standard for relaxed, heartfelt service that captures the hotel's ethos of relaxation, connection, and adventure. As a pivotal member of the opening team, you'll have the unique opportunity to establish Front Office operations, creating a space where every interaction reflects the joy-filled, unhurried essence of The Sundays—a place to kick back, connect with loved ones, and savour every moment.What You'll Do:Motivate and support the Front Office team, establishing a welcoming and positive culture from day one.Oversee daily Front Office operations, ensuring seamless service delivery and exceptional guest experiences.Build a strong team through effective onboarding, coaching, and skill development.Manage room allocations, guest accounts, and ensure clear communication with other departments.Implement strategies to enhance guest satisfaction and maximise revenue opportunities.Uphold The Sundays' ethos in all interactions, creating a relaxed and memorable guest experience.What We're Looking For:Diploma in Hospitality Management or similar, with at least 12-18 months of supervisory experience (preferred).Strong leadership, communication, training, and team-building skills.Solid understanding of Front Office systems and hotel operations.Ability to handle unexpected challenges with poise and professionalism.Passionate about creating positive guest experiences aligned with The Sundays' ethos.Ready to tackle the unique challenges of an opening team with a calm and steady approach.What We Offer: Working for Hamilton Island Enterprises comes with a range of benefits that make it a truly rewarding experience, including:Experience a unique island lifestyle, with pristine beaches, a relaxed atmosphere, and plenty of activities like snorkelling, paddleboarding, and sailing during your time off.Enjoy discounts on dining, activities, and retail across the island, plus discount accommodation rates for you and your visiting friends and family.Access to an internal job portal across various departments, providing pathways for career advancement.Access to on-island subsidised staff accommodation.Regular ferry services to the mainland with employee discounts.A strong sense of community with a range of social events and activities for staff to enjoy.Be recognised for your dedication and hard work through our Reward & Recognition programs.If you're ready to mix work with play and elevate your career in paradise, apply now
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