Front Office Manager
vor 3 Wochen
Front Office Manager - Fortitude Valley ApartmentsCLLIX Apartments & Hotels manages approximately 3,000 self-contained and contemporary strata-titled apartments across Queensland, Victoria, and Adelaide.
We prioritize service excellence, ensuring our guests and residents receive a positive experience.
We are an Equal Opportunity Employer, proudly welcoming people with disabilities, diverse cultural backgrounds, the LGBTQI community, veterans, carers, and Indigenous Australians to our team.
We value your unique contribution.
This role will work closely with the General Manager to offer exceptional guest service and manage day-to-day front office operations and its team in a luxury environment.
Responsibilities:Assume front desk duties in the absence of a dedicated team member.Manage the operations of the entire Front Desk Team.Conduct recruitment, onboarding, training, performance reviews, and performance management of the front office team.Ensure the accuracy, efficiency, and streamlining of front desk operations and procedures.Work closely with the Regional General Manager to communicate and resolve property and team issues.Assist the Regional General Manager in improving occupancy and ADR by communicating booking inflow and date availability effectively.Maintain a clean and safe workspace.Schedule and maintain team rostering as required by the business needs.Ensure the team adheres to company policies and procedures.Perform any other reasonable duties as requested by Management.Minimum Requirements:Previous experience in front office operations role.Experience using RMS Management Software is preferable.Hospitality industry experience desired.Flexibility to work 7 days a week.Stakeholder and relationship development skills.Critical attention to detail.Strong communication skills (written and verbal).Your application will include the following questions:
Are you legally entitled to work in Australia?Please detail your minimum salary expectations (excluding super).What is the notice period for your current employment?What motivated you to apply for this position?What relevant skills and experience would you bring to this role?Are you available to work in line with the advertised hours?Do you have any medical conditions or pre-existing injuries that could prevent you from performing the inherent requirements of the job you are applying for?Are you over the age of eighteen (18 or over)?#J-18808-Ljbffr
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