Accenture | Lifecycle Sme
vor 1 Monat
Networks & Systems Administration (Information & Communication Technology)
Full time
Accenture is a leading global professional services company that helps the world's leading organizations build their digital core, optimize their operations, accelerate revenue growth and enhance services—creating tangible value at speed and scale.
We are a talent- and innovation-led company with 774,000 people serving clients in more than 120 countries.
Technology is at the core of change today, and we are one of the world's leaders in helping drive that change, with strong ecosystem relationships.
We are seeking an experienced and dynamic SME (Subject Matter Expert) for Tools Lifecycle Management to oversee and optimize the entire lifecycle of our enterprise tools.
This role is crucial in transitioning our current operating model, refining operational procedures, and establishing a robust environment management framework.
The ideal candidate will have a deep understanding of IT operations, incident and problem management, and experience in defining and automating environment management models.
Key Responsibilities:
Transition of Existing Operating Model:
Lead the transition of the current operating model for tools lifecycle management, ensuring minimal disruption to ongoing operations.
Perform detailed analysis of existing tools, workflows, and procedures to identify gaps, inefficiencies, and areas for improvement.
Collaborate with cross-functional teams to ensure a smooth transition, capturing all critical knowledge and documentation from existing operations.
Incident, Problem, and Request Management:
Manage and oversee incident, problem, and request management processes related to enterprise tools, ensuring timely resolution and minimal impact on business operations.
Develop and implement strategies to reduce the frequency and impact of incidents and problems, focusing on root cause analysis and long-term solutions.
Ensure that all service requests are handled efficiently, and that user satisfaction remains high throughout the tools lifecycle.
Define the Environment Management Operating Model:
Develop and define a comprehensive Environment Management Operating Model, including the establishment of an Automation Office.
Create detailed documentation and frameworks that outline the management of environments, including development, testing, staging, and production.
Implement best practices for environment management, ensuring consistency, reliability, and security across all environments.
Lead initiatives to automate environment management tasks, reducing manual effort and increasing efficiency.
Design and implement the necessary components for the Enterprise Service Management (ESM) tools, including resolver groups, queues, forms, and categories.
Work closely with IT and business teams to ensure that ESM tools are aligned with organizational needs and provide the necessary functionality to support operations.
Regularly review and refine ESM tool configurations to adapt to changing business requirements and enhance user experience.
Train and support teams in using ESM tools effectively, ensuring they are fully equipped to handle their roles within the environment management framework.
Job Qualifications (Must Have Skills)
Must be an Australian Citizen, and a security clearance is desirable.
Experience in procurement, packaging, and distribution of enterprise tools or similar roles.
In-depth knowledge of procurement processes, software packaging, and IT distribution methods.
Proficiency in software management tools and platforms.
Knowledge of licensing agreements and compliance requirements.
Job Qualifications (Preferred Skills)
Understanding of AWS and/or Azure cloud platforms.
Experience with enterprise software deployment in large organizations.
Ability to quickly develop prototypes and proof of concepts.
Benefits of working at Accenture:
18 weeks paid parental leave.
Structured career development program.
Local and international career opportunities.
Certified as a Family Inclusive Workplace.
Flexible Work Arrangements - centered around Accenture's Truly Human ethos and our commitment to supporting the health and wellbeing of our people.
We are proud to be in the top 3 of last year's Diversity & Inclusion Index
Equal Employment Opportunity Statement for Australia:
At Accenture, we recognize that our people are multi-dimensional, and we create a work environment where all people feel like they can bring their authentic selves to work, every day.
Our unwavering commitment to inclusion and diversity unleashes innovation and creates a culture where everyone feels they have equal opportunity.
#J-18808-Ljbffr
-
Accenture | Salesforce Architect
vor 3 Wochen
Melbourne, Österreich Tideri Jobbörse VollzeitDevelopers/Programmers (Information & Communication Technology) Full time Accenture is a leading global professional services company that helps the world's leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and...
-
Accenture | Consultant
Vor 2 Tagen
Melbourne, Österreich Buscojobs VollzeitAccenture is a leading global professional services company that helps the world's leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale.We are a talent and innovation led company with 738,000 people...
-
Accenture | Sales Capture Manager
Vor 2 Tagen
Melbourne, Österreich Tideri Jobbörse VollzeitAccenture is a leading global professional services company that helps the world's leading organizations build their digital core, optimize their operations, accelerate revenue growth and enhance services—creating tangible value at speed and scale.We are a talent- and innovation-led company with 774,000 people serving clients in more than 120...
-
Accenture | Data Engineer
Vor 2 Tagen
Melbourne, Österreich Buscojobs VollzeitDevelopers / Programmers (Information & Communication Technology) Full time Join Accenture, a leading global consulting firm that is at the forefront of innovation, helping businesses unlock their full potential through cutting-edge technology and data-driven strategies.With a strong presence in over 50 countries and a focus on empowering businesses across...
-
Melbourne, Österreich Tideri Jobbörse VollzeitSales Excellence – Bid Management Manager Accenture is a leading global professional services company that helps the world's leading organizations build their digital core, optimize their operations, accelerate revenue growth and enhance services—creating tangible value at speed and scale.We are a talent- and innovation-led company with 774,000 people...
-
Melbourne, Österreich Buscojobs VollzeitAccenture is a global professional services company with leading capabilities in digital, cloud, and security.Find out more about us at .What you'll do We are seeking an experienced Full Stack .NET Developer with strong automation testing skills to join our team.The ideal candidate will have an extensive background in .NET technologies and will be...
-
Isdonisgood | People Services Advisor
Vor 5 Tagen
Melbourne, Österreich Buscojobs VollzeitPeople Services Advisor - HR Tech & Analytics SME Support HR systems, analytics, and employee lifecycle processes in a dynamic team focused on continuous improvement.About Us GWF is one of the largest food manufacturers in Australia and New Zealand, employing around 6,000 people across 40 sites.GWF's product range is diverse and includes leading brands of...
-
Data Transformation Lead
Vor 2 Tagen
Melbourne, Österreich One Power VollzeitAccenture is a leading global professional services company that helps the world's leading organizations build their digital core, optimize their operations, accelerate revenue growth and enhance services—creating tangible value at speed and scale.We are a talent- and innovation-led company with 774,000 people serving clients in more than 120 countries.Key...
-
It Asset Manager
vor 3 Monaten
Melbourne, Österreich Tideri Jobbörse VollzeitAbout Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services and Accenture Song — all powered by the world's largest network of Advanced...
-
People Services Advisor
vor 3 Wochen
Melbourne, Österreich Isdonisgood VollzeitPeople Services Advisor - HR Tech & Analytics SMESupport HR systems, analytics, and employee lifecycle processes in a dynamic team focused on continuous improvement.19th December, 2024About UsGWF is one of the largest food manufacturers in Australia and New Zealand, employing around 6,000 people across 40 sites.GWF's product range is diverse and includes...
-
Everi Pty | Application Support Engineer
Vor 2 Tagen
Melbourne, Österreich Tideri Jobbörse VollzeitAbout Accenture:Accenture is a leading global professional services company that helps the world's leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale.We are a talent- and innovation-led company with...
-
People Services Advisor
vor 3 Wochen
Melbourne, Österreich One Power VollzeitPeople Services Advisor - HR Tech & Analytics SMEAbout UsGWF is one of the largest food manufacturers in Australia and New Zealand, employing around 6,000 people across 40 sites.GWF's product range is diverse and includes leading brands of breads, baked goods, smallgoods, flour, milled products, and animal feed.GWF's business units include Tip Top, DON,...
-
One Power | People Services Advisor
Vor 5 Tagen
Melbourne, Österreich Buscojobs VollzeitPeople Services Advisor - HR Tech & Analytics SMEAbout Us GWF is one of the largest food manufacturers in Australia and New Zealand, employing around 6,000 people across 40 sites.GWF's product range is diverse and includes leading brands of breads, baked goods, smallgoods, flour, milled products, and animal feed.GWF's business units include Tip Top, DON,...
-
Application Support Engineer
vor 1 Monat
Melbourne, Österreich Everi Pty VollzeitAbout Accenture:Accenture is a leading global professional services company that helps the world's leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale.We are a talent- and innovation-led company with...
-
Melbourne, Österreich Buscojobs VollzeitManagement (Information & Communication Technology) Full time Leidos is a Fortune 500 Technology, Engineering, and Science Solutions and Services leader.Leidos' 47,000 global employees support vital missions for government and commercial customers.Headquartered in Reston, Va., Leidos reported annual revenues of approximately $15.4 billion for the fiscal year...
-
Private Equity Practice Manager
vor 2 Wochen
Melbourne, Österreich Buscojobs VollzeitAccenture is a leading global professional services company that helps the world's leading businesses, governments, and other organizations build their digital core, optimize their operations, accelerate revenue growth, and enhance citizen services—creating tangible value at speed and scale.We are a talent- and innovation-led company with 774,000 people...
-
Product Lead
Vor 5 Tagen
Melbourne, Österreich The Onset Group VollzeitProduct Lead - 6 Month Contract High exposure role with significant stakeholder engagementDrive the successful delivery of key technical product initiativesStrong digital transformation focusHybrid opportunity in Sydney - 2-3 days in the office. As a leading player in their category, this role will give you huge exposure to senior leaders across a range of...
-
It Application Developer
vor 3 Wochen
Melbourne, Österreich Kirra Services VollzeitMust have a Baseline Security Clearance. Location of work: Canberra, Melbourne, Brisbane, Adelaide, remoteRoles and Responsibilities Takes technical responsibility across all stages and iterations of software development.Plans and drives software construction activities in accordance with ATO IT standards and best practice.Measures and monitors applications...
-
Compliance Monitoring Analyst
vor 2 Monaten
Melbourne, Österreich Buscojobs VollzeitThe Role : A&G's Compliance Monitoring Analyst ensures robust incident and breach management to meet regulatory and business requirements.Reporting directly to the Head of Incident Management, you will be part of a key team that investigates, reports, and remediates compliance incidents, fostering compliance across the Group.Accountabilities : Manage...
-
Kirra Services | It Application Developer
Vor 2 Tagen
Melbourne, Österreich Buscojobs VollzeitMust have a Baseline Security Clearance.Location of work: Canberra, Melbourne, Brisbane, Adelaide, remoteRoles and Responsibilities Takes technical responsibility across all stages and iterations of software development.Plans and drives software construction activities in accordance with ATO IT standards and best practice.Measures and monitors applications...
