Customer Support Specialist, Australia
vor 1 Tag
Attentive is the AI-powered mobile marketing platform transforming the way brands personalize consumer engagement. Attentive enables marketers to craft tailored journeys for every subscriber, driving higher recurring revenue and maximizing campaign performance. Activating real-time data from multiple channels and advanced AI, the platform personalizes content, tone, and timing to deliver 1:1 messages that truly resonate.With a top-rated customer success team recognized on G2, Attentive partners with marketers to provide strategic guidance and optimize SMS and email campaigns. Trusted by leading global brands like Neiman Marcus, Samsung, Wayfair, and Dyson, Attentive ensures enterprise-grade compliance and deliverability, supporting trillions of interactions across more than 70 industries.Attentive's growth has been recognized by Deloitte's Fast 500, Linkedin's Top Startups, and Forbes Cloud 100 all thanks to the hard work from our global employeesWho we areWe are looking for a driven candidate to join the Customer Support Specialist team in Australia. You will be the first-responder for Attentive's customers, troubleshooting and resolving technical issues, and helping to reduce and remove friction between our customers and their use of the platform. This role is the face of our product experience and delivers the most outstanding product support in the industry.This role requires a special combination of high-level professional communication skills and the ability to analyze, troubleshoot, and resolve complex technical issues. You will interface directly with our customers on a daily basis, become a resident expert on all facets of our platform and the broader e-commerce industry, and work cross-functionally with marketing, sales, product, and design to bridge the gap between product and customers. Your core responsibility will be communicating with Attentive customers via email and live chat to provide fast and accurate resolutions for any issues they might encounter.Note: This role is supporting our customers and teams between 9am-6pm AEDT / AEST. Applicants should be located within this time zone.Why Attentive needs youRespond to Attentive customer needs via email and live chat, owning that interaction from inception to resolutionTroubleshoot technical platform issuesAdvise our customers on best-practices with the Attentive platform and its use casesAssist customers with urgent needs and help usher them to the best solutions and across our platform and the businessAct as first line of defense for triaging & debugging platform health issuesExceed customers expectations on response quality, timeliness of responses and overall customer experienceContinuously train to become an expert on the Attentive platform, mobile marketing, and the e-commerce industryHelp translate customer feedback into specific product requirementsAbout you1+ years of experiencePrior experience in customer support preferredKeen interest in startups, software, and entrepreneurismLoves working in fast-paced environmentsAbility to navigate through ambiguityExtremely detail oriented and organizedExperience navigating complex work processes, tight timelines, and changing teamsComfortable learning new software (for design, data management, and internal tools)A strong growth mindsetHybrid role: at least two days per week in our Sydney officeAttentive Company ValuesDefault to Action - Move swiftly and with purposeBe One Unstoppable Team - Rally as each other's championsChampion the Customer - Our success is defined by our customers' successAct Like an Owner- Take responsibility for Attentive's successIf you do not meet all the requirements listed here, we still encourage you to apply No job description is perfect, and we may also have another opportunity that closely matches your skills and experience.At Attentive, we know that our Company's strength lies in the diversity of our employees. Attentive is an Equal Opportunity Employer and we welcome applicants from all backgrounds. Our policy is to provide equal employment opportunities for all employees, applicants, and covered individuals regardless of protected characteristics. We prioritize and maintain a fair, inclusive, and equitable workplace free from discrimination, harassment, and retaliation. Attentive is also committed to providing reasonable accommodations for candidates with disabilities. If you need any assistance or reasonable accommodations, please let your recruiter know.
#J-18808-Ljbffr
-
Customer Support Specialist, Australia
Vor 3 Tagen
Sydney, Österreich Coatue Management L.L.C. VollzeitAttentive is the AI-powered mobile marketing platform transforming the way brands personalize consumer engagement. Attentive enables marketers to craft tailored journeys for every subscriber, driving higher recurring revenue and maximizing campaign performance. Activating real-time data from multiple channels and advanced AI, the platform personalizes...
-
Customer Support Specialist, Australia
Vor 3 Tagen
Sydney, Österreich Coatue Management L.L.C. VollzeitAttentive is the AI-powered mobile marketing platform transforming the way brands personalize consumer engagement.Attentive enables marketers to craft tailored journeys for every subscriber, driving higher recurring revenue and maximizing campaign performance.Activating real-time data from multiple channels and advanced AI, the platform personalizes content,...
-
Customer Support Specialist, Australia
Vor 5 Tagen
Sydney, Österreich Attentive Inc VollzeitAttentive is the AI-powered mobile marketing platform transforming the way brands personalize consumer engagement. Attentive enables marketers to craft tailored journeys for every subscriber, driving higher recurring revenue and maximizing campaign performance. Activating real-time data from multiple channels and advanced AI, the platform personalizes...
-
Customer Support Specialist, Australia
Vor 5 Tagen
Sydney, Österreich Attentive Inc VollzeitAttentive is the AI-powered mobile marketing platform transforming the way brands personalize consumer engagement.Attentive enables marketers to craft tailored journeys for every subscriber, driving higher recurring revenue and maximizing campaign performance.Activating real-time data from multiple channels and advanced AI, the platform personalizes content,...
-
Customer Support Specialist, Australia
vor 1 Tag
Sydney, Österreich Attentive VollzeitAttentive is the AI-powered mobile marketing platform transforming the way brands personalize consumer engagement.Attentive enables marketers to craft tailored journeys for every subscriber, driving higher recurring revenue and maximizing campaign performance.Activating real-time data from multiple channels and advanced AI, the platform personalizes content,...
-
Customer Support Specialist
vor 1 Monat
Sydney, Österreich Specsolutions VollzeitHelp Desk & IT Support (Information & Communication Technology)Full timeWe are an expanding Australian Aged Care software provider offering SaaS solutions for business operations including accounting, roster, payroll, and client management. We're looking for a proven Customer Support Specialist. This hybrid role is available to individuals based in the...
-
Customer Support Specialist
vor 4 Wochen
Sydney, Österreich Tyro VollzeitThis is a Customer Support Specialist role with one of the leading companies in AU right now 🔥 -- Tyro -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.More About the Role at Tyro 🧐🧐About the role -------------- Tyro's Customer Support team is one of the most widely regarded in...
-
Customer Support Specialist
vor 2 Monaten
Sydney, Österreich Mable VollzeitThis is a Customer Support Specialist role with one of the leading companies in AU right now 🔥 -- Mable -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.More About the Role at Mable 🧐🧐**We’re powered by purpose** Mable is an online platform connecting Australians looking for...
-
Sydney, Österreich Tideri Jobbörse VollzeitAttentive is the AI-powered mobile marketing platform transforming the way brands personalize consumer engagement.Attentive enables marketers to craft tailored journeys for every subscriber, driving higher recurring revenue and maximizing campaign performance.Activating real-time data from multiple channels and advanced AI, the platform personalizes content,...
-
Customer Support Specialist
vor 3 Wochen
Sydney, Österreich Hsi VollzeitAbout the job Solv is owned by Health & Safety Institute (HSI) - a leader in Environmental Health and Safety (EHS) and workforce development software, training and compliance solutions.The Solv product delivers simple, secure and effective online systems that make it easier for businesses to manage their workplace health, safety, injury and claims...
-
Customer Support Specialist
vor 3 Wochen
Sydney, Österreich Hsi VollzeitAbout the job Solv is owned by Health & Safety Institute (HSI) - a leader in Environmental Health and Safety (EHS) and workforce development software, training and compliance solutions.The Solv product delivers simple, secure and effective online systems that make it easier for businesses to manage their workplace health, safety, injury and claims...
-
Customer Support Specialist
vor 2 Wochen
Sydney, Österreich Nuvei Corp VollzeitThe world of payment processing is rapidly evolving, and businesses are looking for loyal and strategic partners to help them grow.Meet Nuvei, the Canadian fintech company accelerating the business of clients around the world. Nuvei's modular, flexible and scalable technology allows leading companies to accept next-gen payments, offer all payout options and...
-
Sydney, Österreich Tideri Jobbörse VollzeitAttentive is the AI-powered mobile marketing platform transforming the way brands personalize consumer engagement.Attentive enables marketers to craft tailored journeys for every subscriber, driving higher recurring revenue and maximizing campaign performance.Activating real-time data from multiple channels and advanced AI, the platform personalizes content,...
-
Priority Customer Care Specialist
vor 4 Wochen
Sydney, Österreich nbn™ Australia VollzeitJob Expectations A fantastic opportunity at nbn as a Priority Customer Care Specialist , reporting to the Team Manager Priority Customer Management.A bit about your role As the Priority Customer Care Specialist, you will be responsible for handling nbn case management of priority/vulnerable customers and escalated service incidents.This can include Tier 3...
-
Customer Support Specialist
vor 3 Wochen
Sydney, Österreich Hsi VollzeitAbout the jobSolv is owned by Health & Safety Institute (HSI) - a leader in Environmental Health and Safety (EHS) and workforce development software, training and compliance solutions.The Solv product delivers simple, secure and effective online systems that make it easier for businesses to manage their workplace health, safety, injury and claims...
-
Technical Support Specialist
vor 1 Monat
Sydney, Österreich This Is An It Support Group VollzeitTechnical Support Specialist PermanentSydney basedExpert knowledge of UNIX commands is a must How will I help?The Technical Support Specialist will be responsible for delivering effective solutions and business processes to provide BAU and project support for customers' requirements and objectives.In addition to this, you will be required to assist with...
-
Technical Support Specialist
vor 1 Monat
Sydney, Österreich This Is An It Support Group VollzeitTechnical Support Specialist PermanentSydney basedExpert knowledge of UNIX commands is a mustHow will I help?The Technical Support Specialist will be responsible for delivering effective solutions and business processes to provide BAU and project support for customers' requirements and objectives.In addition to this, you will be required to assist with...
-
Veterinary Anaesthesia Specialist
vor 1 Monat
Sydney, Österreich Small Animal Specialist Hospital (Sash) VollzeitVeterinary Anaesthesia Specialist - Council of the City of Ryde, Australia - Small Animal Specialist Hospital (Sash)Experienced veterinary anaesthesia specialist sought for dynamic Sydney team.Work with cutting-edge facilities and collaborative specialists delivering high standards of care.Opportunities to work on diverse cases and develop protocols and...
-
Veterinary Specialist
vor 1 Monat
Sydney, Österreich Small Animal Specialist Hospital (Sash) VollzeitVeterinary Specialist - Northern Beaches Council, Australia - Small Animal Specialist Hospital (Sash)Work with UsWe are seeking a skilled Veterinary Nurse to join our team at Small Animal Specialist Hospital (SASH).As a leading specialist hospital, we are committed to advancing patient care and providing exceptional service to our clients.About the RoleThis...
-
Associate Customer Support Specialist
vor 1 Monat
Sydney, Österreich Enable VollzeitAt Enable, we believe rebates are the best way for companies within the supply chain to create, maintain and grow their trading relationships.Rebates allow trading partners to make the best decisions for their businesses, meaning everyone wins: manufacturers, distributors, retailers and, most importantly, end consumers.At Enable, we're creating a healthy,...
