Digital User Experience Analyst
vor 2 Wochen
About Herbert Smith FreehillsAs one of the world's leading law firms, we advise many of the largest and most ambitious organisations across all major regions of the globe.
With over 5,000 people, including 3,100 lawyers and over 2,000 business services professionals, operating from our global network of offices across Asia Pacific, Europe, the Middle East and North America, Herbert Smith Freehills is at the heart of the new global business landscape providing premium quality, full-service legal advice.We recognise that the success of our business and our clients relies on the skills, knowledge and ideas of all our people.
Our environment is one in which high performance is expected, in return, we will provide you with rewards and opportunities tailored to your personal and professional goals.
The Opportunity We are looking for a talented Digital User Experience Analyst to join our dynamic IT team in Brisbane.
This full-time, permanent role is perfect for an experienced technical support professional who is passionate about delivering exceptional customer service and fostering strong relationships across the organization.
Day-to-day you will be responsible for:
Mentoring and developing junior analysts to promote upskilling.Managing and maintaining digital user devices and assets.Addressing and resolving technical support requests promptly.Gathering user feedback to enhance digital experiences.Adhering to data security, privacy regulations, and corporate compliance policies.Staying informed about new technologies and their applications.Building strong relationships with stakeholders for collaboration and knowledge sharing.To succeed in this role, you should be a team player with exceptional communication skills.
You excel under pressure and are a highly organized individual.
Additionally, you will have:
Diploma level qualifications or higher in a relevant field.Strong troubleshooting and incident management abilities.Ability to prioritize tasks and meet deadlines.Good technical and troubleshooting knowledge of laptops, desktops, printers, routers, mobile phones, and network equipment.Strong technical knowledge and troubleshooting skills with Windows 10/11, Office 365, Intune, Group Policies, Autopilot and Video conferencing solutions.Competent in the following technologies: Active Directory, AAD, Exchange, MS Office Suite, Intune, Autopilot, Citrix, Anti-virus, Network protocols, SCCM, and Nexthink.Knowledge of industry best practices related to IT/Facilities operations and management, such as ITIL, ISO27001.Why join us? As the market leader in Australia, we are committed to high performance, collaboration, diversity and digital innovation.
We are client-centred, commercially driven, and renowned for our solution-focused expertise.
We will align your growth with our ambitions.We make your personal and professional growth our business.
And as part of the team, our ambition is yours too.
Wherever you are in your career: grow and help the firm grow with you.We will provide opportunities to learn on the job as well as a mix of learning opportunities tailored to you.
Daily experiences, supportive challenges, team collaboration, mentors, and structured learning opportunities help you to expand your knowledge and reach your goals.We value your wellbeing, both at home and work and we place a strong emphasis on mental health.
If you need support, you'll have it and we'll empower you to harness your personal strengths, navigate uncertainty, embrace opportunities, and effectively manage things within your control.For more benefits on offer such as our 26 weeks paid parental leave, holistic wellbeing fund or home office allowance please click here or copy this link into your browser: Join us to be part of a human, bold and outstanding team at Australia's market leading law firm.We encourage applications from individuals of diverse backgrounds, including but not limited to First Nations, LGBTIQA+ and neurodivergent individuals, as well as individuals of all ages, cultures, genders, and abilities.
We're a safe, inclusive, and equitable workplace and celebrate the diversity of our people.
Please note: Our offices will be closed for the holiday period.
Applicants can expect to hear back from us starting the week of January 6, 2025.
Thank you for your understanding and patience.
Team AU BS IT DW TST Level 3, Information Technology
Working Pattern Full time
Location Brisbane
Contract type Permanent Contract
Diversity & Inclusion At Herbert Smith Freehills you will be part of a diverse, innovative culture where high performance, client focus and highly engaged people are our differentiator.
People at our firm come from a range of backgrounds and bring a wide variety of experiences and perspectives to their work with us.
We strive to ensure that our inclusive environment means you feel valued and able to perform at your best by being your authentic self at work.
We know that our future success not only depends on being innovative and progressive in the changing legal market but, most importantly, on our people feeling highly engaged in meaningful work.We understand that you have commitments and personal interests outside of work and we strive to create a working environment based on mutual trust and respect, in which you can perform at your best whilst maintaining sustainable balance across your life.
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