Manager Dispute Operations
Vor 7 Tagen
The Chief Operations Office (COO) supports the CBA Group in achieving business imperatives through the delivery of effective, efficient and continually improving operational processes.
Core to the functions of the COO is a focus on customer.
Every process that we execute has a significant impact on customer experience.
The COO includes Retail Operations, Business & Institutional Operations, Market Operations and Financial Crime Operations. Do work that mattersAs a Manager, you will be responsible for leading the disputes team including the Representations and Arbitrations functions.The Manager Disputes Operations reports directly to the Senior Manager, Dispute Services.
The role will have 15 - 20 direct reports.
See yourself in our TeamYou will be expected to perform the following tasks in a manner consistent with CBA's Values and People Capabilities.
Manage Disputes team member activities including assisting with escalations, customer enquiries and general support needs.People and Resource Management for the team.Maintain effective standardised operating processes and procedures.Adherence to policies and procedures and meet or exceed established Service Level Agreements.Improving and maintaining a robust control environment.Take responsibility for the quality of work submitted and ensure high standards are maintained.Manage the performance management cycle, objective settings, development and career planning, performance appraisal and rewards and recognition.Ownership of internal communication and operational reporting.Managing stakeholder communication across multiple lines of business on operational milestones, process changes, escalations etc.Lead and empower teams, living by CBA values and building an engaging culture.Demonstrate an understanding of the end-to-end disputes process and relevance to customers.We're interested in hearing from people who have Higher tertiary education in Business (Desirable).Previous disputes investigation experience or a sound background in operations processing.In-depth knowledge of retail banking, ideally with experience of VISA and MASTERCARD policies and regulatory requirements.Ability to organise workflow, prioritise tasks and deliver high-quality outcomes.Strong track record of continuous improvement, including experience of driving initiatives that lead to improved business and customer outcomes.Familiarity with the regulatory requirements relating to payments and remittance processing.Proven record of developing employees and supporting their development.Ability to articulate thoughts and express ideas effectively using oral, written, visual communication skills and excellent stakeholder management skills.Sound judgement - exercise critical thinking in analysing and assessing issues and taking ownership of outcomes.Extensive operations management experience, including a minimum of 5 years of people management and experience implementing system changes in operational teams.Exceptional operational, management and analytical skills.Ability to analyse complex problems, identifying root causes and use data-driven solutions.Possess a service-based mind-set with strong customer focus.Excellent communication and stakeholder management skills, supported by a collaborative mind-set.Strong sense of Risk Control and Management.Detail-oriented – exercise strong attention to details; thorough, accurate, organised, and productive and seeks to understand both cause and effect of a situation.Team player with the ability to work toward measures that deliver customer experience and service quality outcomes.Demonstrating the ability to grasp concepts in a fast-changing environment.Resilience and ability to work effectively in a changing environment.If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application.
We're keen to support you with the next step in your career.
We're aware of some accessibility issues on this site, particularly for screen reader users.
We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on .
Advertising End Date: 27/11/2024
#J-18808-Ljbffr
-
Manager Dispute Operations | Sydney, Au
Vor 3 Tagen
Sydney, Österreich Efinancialcareers Ltd. VollzeitManager Dispute OperationsCommonwealth Bank of Australia, Sydney, AustraliaThe Chief Operations Office (COO) supports the CBA Group in achieving business imperatives through the delivery of effective, efficient and continually improving operational processes.Core to the functions of the COO is a focus on customer.Every process that we execute has a...
-
Sydney, Österreich Tideri Jobbörse VollzeitManager Dispute Operations Commonwealth Bank of Australia, Sydney, Australia The Chief Operations Office (COO) supports the CBA Group in achieving business imperatives through the delivery of effective, efficient and continually improving operational processes.Core to the functions of the COO is a focus on customer.Every process that we execute has a...
-
Disputes Resolution Specialist
vor 1 Monat
Sydney, Österreich Dxc Technology Inc. VollzeitDisputes Resolution SpecialistJob Description:Join the DXC team and contribute to bringing DXC's claims management expertise to icare and the people of New South Wales.The role of the Dispute Resolution Specialist is to act as the representative for DXC throughout the conciliation process.Required skills, experience and qualificationsPrevious experience as a...
-
Disputes Resolution Specialist
vor 1 Monat
Sydney, Österreich Dxc Technology Inc. VollzeitDisputes Resolution SpecialistJob Description: Join the DXC team and contribute to bringing DXC's claims management expertise to icare and the people of New South Wales.The role of the Dispute Resolution Specialist is to act as the representative for DXC throughout the conciliation process.Required skills, experience and qualifications Previous experience as...
-
Claims Dispute Resolution Manager
Vor 3 Tagen
Sydney, Österreich Nti Limited VollzeitCompetitive annual salary + generous annual bonusAs the Internal Dispute Resolution (IDR) Manager, you will be responsible for investigating and resolving disputes regarding claims decisions, ensuring an impartial and fair approach.You will ensure customer disputes are managed professionally and fairly, aligning with regulatory standards and enhancing...
-
Case Manager
vor 4 Wochen
Sydney, Österreich Credit Corp Group VollzeitCase Manager - External Dispute ResolutionCredit Corp is Australia's largest provider of sustainable financial services to the credit impaired consumer segment.Our core business specialises in debt purchase and debt collection services and we're committed to providing sustainable financial solutions delivered responsibly.We work with our customers to agree...
-
Manager Dispute Services
Vor 7 Tagen
Sydney, Österreich the original VollzeitManager Dispute Services – NSW Fair Trading Grade: Clerk Grade 11/12Duration: OngoingLocation: SydneyAbout the TeamDo you want to make a difference in NSW's rental market?Join the Office of the Rental Commissioner at NSW Fair Trading.We are hiring a Manager Dispute Services to lead and manage case management of complex tenancy matters to support our...
-
Manager Dispute Services
Vor 7 Tagen
Sydney, Österreich Government Of New South Wales VollzeitManager Dispute Services – NSW Fair TradingGrade: Clerk Grade 11/12Duration: OngoingLocation: SydneyAbout the TeamDo you want to make a difference in NSW's rental market?Join the Office of the Rental Commissioner at NSW Fair Trading.We are hiring a Manager Dispute Services to lead and manage case management of complex tenancy matters to support our network...
-
Case Manager
vor 4 Wochen
Sydney, Österreich Tideri Jobbörse VollzeitCase Manager - External Dispute Resolution Credit Corp is Australia's largest provider of sustainable financial services to the credit impaired consumer segment.Our core business specialises in debt purchase and debt collection services and we're committed to providing sustainable financial solutions delivered responsibly.We work with our customers to agree...
-
Dispute Resolution Specialist
vor 1 Monat
Sydney, Österreich Dxc Technology VollzeitWorkers' Compensation (Insurance & Superannuation) Full time DXC Claims Management is excited to have commenced operations in NSW partnering with icare to improve recovery and return to work outcomes for injured workers in New South Wales.With over 20 years' experience in workers compensation claims management, a unique opportunity exists to join a new DXC...
-
Associate - Dispute Resolution
vor 1 Monat
Sydney, Österreich Baker & Mckenzie Rechtsanwaltsgesellschaft Mbh VollzeitAre you a 2-4 year' PQE disputes lawyer with broad industry experience?We want to hear from you!Join our national Dispute Resolution team in Sydney.You will work with one of our largest practice groups in Australia on a range of general commercial disputes with some of our leading litigation lawyers!About Baker McKenzieAt Baker McKenzie, we are different in...
-
Dispute Resolution Specialist
vor 4 Wochen
Sydney, Österreich Zurich VollzeitHow does 5 weeks leave per year, an impactful career that you'll truly love, and working for a great organisation that empowers wellbeing sound like to you? A new adventure awaits… At Zurich we're on a journey towards a brighter future… A brighter future for you - focused on your career, your wellbeing, and your community - as well as our customers and...
-
Dispute Resolution Specialist
vor 2 Wochen
Sydney, Österreich QBE Insurance VollzeitDispute Resolution SpecialistLocations: AUS - NSW - Parramatta, AUS - VIC - MelbourneTime Type: Full timePosted on: YesterdayEnd Date: November 25, 2024 (14 days left to apply)Job Requisition ID: 330619Primary DetailsPermanent full-time roleThe OpportunityThis is an exciting opportunity for an experienced senior insurance professional to join our highly...
-
Dispute Resolution Specialist
vor 3 Wochen
Sydney, Österreich QBE Insurance VollzeitDispute Resolution SpecialistLocations: AUS - NSW - Parramatta, AUS - VIC - MelbourneTime Type: Full timePosted on: YesterdayEnd Date: November 25, 2024 (14 days left to apply)Job Requisition ID: 330619Primary DetailsPermanent full-time roleThe Opportunity This is an exciting opportunity for an experienced senior insurance professional to join our highly...
-
Idr Claims Dispute Resolution Case Manager
vor 2 Monaten
Sydney, Österreich Zurich Financial Services VollzeitZurich is a leading multi-line insurer that serves its customers in global and local markets.With about 55,000 employees, it provides a wide range of property and casualty, life insurance products and services in more than 215 countries and territories.Zurich's customers include individuals, small businesses, and mid-sized and large companies, as well as...
-
Dispute Resolution Specialist
vor 2 Wochen
Sydney, Österreich Tideri Jobbörse VollzeitDispute Resolution Specialist Locations: AUS - NSW - Parramatta, AUS - VIC - Melbourne Time Type: Full time Posted on: Yesterday End Date: November 25, 2024 (14 days left to apply) Job Requisition ID: 330619 Primary Details Permanent full-time role The Opportunity This is an exciting opportunity for an experienced senior insurance professional to join our...
-
Dispute Resolution And Compliance Officer
vor 2 Monaten
Sydney, Österreich Robert Walters Australia VollzeitDispute Resolution and Compliance OfficerYou will be joining a global insurance company as the Dispute Resolution and Compliance Officer within the legal and compliance team based in Sydney.About the RoleResponsibilities include:Address complaints from the business's policyholders, including those related to Internal Dispute Resolution (IDR) and External...
-
Sydney, Österreich Tideri Jobbörse VollzeitCompetitive annual salary + generous annual bonus As the Internal Dispute Resolution (IDR) Manager, you will be responsible for investigating and resolving disputes regarding claims decisions, ensuring an impartial and fair approach.You will ensure customer disputes are managed professionally and fairly, aligning with regulatory standards and enhancing...
-
Associate: Disputes
vor 2 Monaten
Sydney, Österreich Tideri Jobbörse VollzeitJob Description - Associate: Disputes (240001AB) The Opportunity Are you ready to make your mark as part of the Commercial Litigation Practice in our Sydney office?As a Senior Associate, you will have good judgment, excellent analytical skills and broad subject matter experience across construction, regulatory issues (especially ACCC, ASIC and AER), private...
-
Sydney, Österreich Baker & Mckenzie Rechtsanwaltsgesellschaft Mbh VollzeitExperienced Associate | Sydney DescriptionAre you a 3-6 year PQE disputes lawyer with some restructuring and insolvency experience?We want to hear from you!Join our national Dispute Resolution team.You will work with one of our largest practice groups in Australia on a range of general commercial disputes as well as high profile restructuring and insolvency...
