Registrar / Student Services Manager

The Registrar at the Southern Academy of Higher Education (SAHE, also referred to as 'the Academy') will provide strategic leadership and operational oversight across the Admissions, Student Services, and Student Support ensuring the delivery of high-quality services throughout the student journey and providing effective coordination of teaching and learning operations across the Academy.
Collaborating closely with administrative and academic staff, the position plays a vital role in aligning organisational priorities with operational excellence and fostering a student-centred approach to advance and support positive student experiences.Key responsibilities include coordinating academic staff, managing class timetables, delivering academic support, and mentoring new administrative team members.
Additionally, the Registrar will contribute to fostering a cohesive and supportive environment, ensuring that all administrative functions related to teaching and learning are achieved with accuracy and efficiency.ResponsibilitiesKey responsibilities of the Registrar's position include:Leadership and Team ManagementManage and mentor admissions and student support staff, fostering a culture of professional growth and accountability.Oversee and manage student records, maintaining strict confidentiality and security of student information, adhering to legal and institutional data protection standards.As a member of the Executive Management Team, contribute to decision-making and strategic projects.Lead the implementation and enhancement of the Student Management System.Collaborate with senior staff to design and deliver initiatives that enhance the student experience.Oversee the coordination of student orientation programs, ensuring that students are well-informed and supported.Provide training and conduct performance evaluations for staff.Student SupportCoordinate and establish all student support roles, including assessing student needs, defining roles for support staff, and establishing referral and collaboration procedures for support staff.Track and establish the student support register, including maintaining a confidential register of students needing support, tracking student progress, and analysing data to identify trends and evaluate effectiveness.Provide counselling and services to students at risk of failing, including developing intervention strategies and collaborating with lecturers and students on intervention and support plans.Responsible person for emergency management, which includes conducting emergency drills and training and acting as the primary contact during emergencies.Lead projects to develop resources and strategies to ensure support services are accessible, equitable, and effectively meet the diverse needs of the student cohort.Teaching and Learning CoordinationCoordinate academic timetables and class scheduling to ensure alignment with institutional policies and meet regulatory requirements.Coordinate processes relating to academic integrity breaches and participate as a member of the panel to address concerns and participate in the decision-making process.Organise unit surveys collection at end of each teaching period, contributing to continuous improvement.Coordinate the markers' meeting to ensure timely and accurate result ratification, grades release, and issuance of result notification.Provide guidance to staff and students on academic matters, including program structures, unit offerings, and progression.Quality Assurance and ComplianceEnsure all administrative operations comply with institutional policies, accreditation standards, and relevant legislative frameworks.Develop and implement procedures that uphold the quality and compliance of all student administration processes.Ensure the accurate preparation, processing, and presentation of student records, including transcripts and testamurs.Ensure accurate and timely collation of Transforming the Collection of Student Information (TCSI) data and submit TCSI data through Provider Information Request (PIR) processes.Provide high-level advice on PRISMS (Provider Registration and International Student Management System) reporting.Work closely with Sales and Admissions to monitor student visa approval statuses and implement strategies to mitigate student visa rejection risk.Manage initial complaints and appeals and facilitate formal escalation in accordance with institutional policies on student grievance management.Monitor and evaluate student retention strategies, ensuring alignment with the Academy's goals and regulatory requirements.Reporting RelationshipsThe role will report to the Chief Operating Officer and works closely with the Executive Dean.Key OutcomesAchieve high levels of student satisfaction and retention by delivering effective student services, resolving issues promptly, and supporting students throughout their academic journey.Ensure the efficient operation of student administration functions, including admissions, records management, and academic scheduling, with a focus on continuous improvement in service delivery.Maintain compliance with institutional policies, legal requirements, and accreditation standards, ensuring the integrity of student records and the proper management of academic misconduct cases.Lead and develop a high-performing administrative team, setting clear performance expectations and fostering a culture of collaboration and professional growth.Foster strong relationships with academic and administrative staff to ensure the smooth coordination of academic operations, while addressing and resolving student-related issues efficiently.Demonstrate the ability to adapt to a fast-paced and constantly changing work environment, managing competing priorities and adjusting strategies to meet evolving institutional needs.Selection CriteriaCompletion of a relevant tertiary qualification in business, management, human resources or an equivalent combination of relevant experience and/or education/training.Experience in higher education or a similar academic environment, with a strong understanding of student administration and academic policies and procedures.Demonstrated understanding and application of the ESOS Act, National Code and Higher Education Standards Framework.Demonstrated experience in Provider Registration and International Student Management System (PRISMS) reporting.Demonstrated experience in Transforming the Collection of Student Information (TCSI) and Provider Information Request (PIR) reporting.Attention to detail and a commitment to maintaining accuracy and quality in all aspects of work.Strong planning and organisational skills with the ability to exercise judgement and initiative in prioritising tasks and managing competing demands.Demonstrated strong problem-solving skills with a creative and proactive approach for solutions and continuing improvement.Ability to analyse data and produce reports that inform decision-making and operational improvements.High level written and verbal communication skills with the ability to engage effectively with staff at all levels within the organisations, as well as with external stakeholders.Ability to work independently and collaboratively as part of a team, showing flexibility and adaptability.Excellent interpersonal skills with a customer service focus and a commitment to building positive and professional relationships.Advanced proficiency in the standard office software (e.g.
Microsoft Office Suite).Proven experience in leadership and staff management, with a track record of fostering teamwork and professional development.Successful track record in the implementation of human resources and operational initiatives, demonstrating strategic thinking and practical implementation.Exceptional project management skills with the ability to manage multiple complex projects, complete within restrained timeframe and high pressure.First Aid and Mental Health First Aid certification.Emergency and Fire Warden training and certification.Experience in leading or participating in institutional change initiatives, demonstrating flexibility and leadership in response to evolving priorities.Proven experience in managing or supporting cross-functional teams, with the ability to engage and motivate staff from diverse backgrounds.A commitment to ongoing professional development and staying current with trends in higher education administration and technology.#J-18808-Ljbffr