Customer Service Officer
vor 1 Monat
Be a part of Australia's largest promoter of financial inclusion with 2200+ people across the globe.Customer Service OfficerSydney CBD location, a short walk from Wynyard station and Barangaroo precinctWFH hybrid opportunities for work-life balance considered in as early as 3 months (2 days office, 3 days WFH)Training, career progression and monthly incentives by providing customer serviceResponsibilities:Handling a high volume of inbound customer call enquiriesConducting customer and third party outbound callsDocument management/handling in getting customers applications complete and ready for assessmentSupporting the verification checks for the Loan Verification teamsMeeting and exceeding customer service expectationsAssisting with other customer experience initiativesWhat we can offer youEarn bonuses and incentives by providing a strong customer service experienceFlexible hybrid work opportunities considered in as early as 3 months (2 days office, 3 days WFH)Fully paid training with continued support and coaching leading to growth towards promotion opportunities and learning and development programsPerks and discounts through our employee benefits platformFree membership and competitive rates with our Car Share partner and Novated Leasing optionsWellbeing and health initiatives including online fitness training, 24hr wellbeing support with our EAP, discounted gym membership, health insurance and eye care plus breakfast and fresh fruit in the officePurchase additional annual leaveRegular team engagement events'Dress For Your Day' from smart casual to business attireEnd-of-Trip Facilities available for bicycle storage and showers with lockers, towels and hair dryers providedWho you are:If you pride yourself on being an excellent Customer Service professional, have a genuine enthusiasm for speaking to and assisting customers, and looking to start a career in the Financial Industry, then we really want to hear from youExperience in a call centre, hospitality, tourism, retail, sales or similar industriesExcellent verbal communication and phone mannerHigh level of positive energy and enthusiasmA natural problem solver and solution provider with a customer central approachDemonstrated high levels of integrity, honesty and an ethical approachProven ability to work collaboratively in a team environmentA desire to learn and take on feedbackEssential Criteria:To service our operational hours, the role has a fortnightly rotational roster as follows:Week A: Monday - Friday 8am – 4:30pmWeek B: Monday - Friday 9:30am – 6pmOne Saturday shift per month: 8am – 12pm (accrue RDO hours to utilise at your discretion)Must be available to work permanent full-timeThe diversity of our people is core to our ability to innovate, grow and achieve great outcomes for our people, customers, shareholders and the community. If you have a natural curiosity, an appreciation for differences and an innate willingness to help others you will be valued at Credit Corp Group. We are committed to our inclusive and diverse workplace through attracting and retaining a workforce that reflects the community. We encourage applications from all culturally diverse backgrounds.We are also committed to improving employment opportunities for Aboriginal and Torres Strait Islander peoples and we encourage applicants from Aboriginal and Torres Strait Islander descent to apply.Advertised: 04 Nov 2024 AUS Eastern Daylight TimeApplications close:
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