P&C Contact Centre Support Officer

vor 1 Monat


Sydney, Österreich Nsw Department Of Customer Service Vollzeit

P&C Contact Centre Support Officer Clerk Grade: 3/4 $79,032 to $86,539 + super Employment Type: Ongoing/full time Hybrid role with a home base of Parramatta OR Gosford with regular office attendance This role sits within the People & Culture Contact Centre Team within the People & Culture Division About the team: Within DCS, our three P&C Portfolios support over 13,000 + teammates working across multiple agencies who deliver on our vision to be the world's most customer-centric government.
People & Culture are focused on delivering a better people experience, supporting and enabling the business to deliver success and adopt new ways of working by embracing innovation and positive collaboration.
Your day-to-day: Addressing customer inquiries promptly and professionally across multiple communication channels. Triaging and managing a high volume inbox and P&C Hotline. Delivering accurate and consistent information on DCS HR services. Resolving customer issues efficiently, ensuring customer satisfaction remains our top priority. Keeping up-to-date with organisational policies and procedures to effectively handle and escalate inquiries as needed. Ensuring compliance with privacy regulations and maintaining confidentiality of customer information. Contributing to ongoing improvements in service delivery through innovative ideas and process enhancements. Handling escalations and collaborating with subject matter experts to achieve effective resolutions. If you thrive in a fast-paced environment and are passionate about delivering outstanding customer experiences, apply now to join our team
To be successful in this role you will demonstrate: Demonstrated experience in a customer service environment or within a People and Culture Contact Centre. Previous experience managing a high volume inbox. Working knowledge of HR best practice is ideal. A customer centric and people centric mindset. Sound written and verbal communication skills. Ability to work on a rotating roster covering the span of hours from 8am to 5pm Monday to Friday. Great organisational & time management skills. Demonstrated proficiency in MS Office suite.
Experience in using HRIS / Payroll systems such as SAP HR would be advantageous. Enthusiasm, resilience, and energy to thrive in a fast-paced environment. Strong ethics and values that align to our customer service driven culture. Salary Grade 3/4, with the base salary for this role starting at $79,032 base plus superannuation.
Closing Date: Friday, November 22nd, 2024 at 10:00 am
Careers at Department of Customer Service A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW.
Belong in our diverse and inclusive workplace The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.
If you feel you may require an adjustment during the recruitment process, please contact our Diversity, Equity and Inclusion team via or .

#J-18808-Ljbffr



  • Sydney, Österreich Government Of New South Wales Vollzeit

    P&C Contact Centre Support Officer Clerk Grade: 3/4 $79,032 to $86,539 + superEmployment Type: Ongoing/full timeHybrid role with a home base of Parramatta OR Gosford with regular office attendance This role sits within the People & Culture Contact Centre Team within the People & Culture Division About the team: Within DCS, our three P&C Portfolios support...


  • Sydney, Österreich Randstad Australia Vollzeit

    This is an opportunity to work for a NSW Government department, one of the biggest employers in Australia. The Government employs an inclusive and diverse workforce, with fun and supportive office environments and flexible work options.Contact Centre Operator x16Pay rate: $33.96 per hour + superStart Date: Asap, before ChristmasEnd Date: 27/06/2025 with...


  • Sydney, Österreich AMP Vollzeit

    This is a Quality Assurance Analyst role with one of the leading companies in AU right now 🔥 -- AMP -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.More About the Role at AMP 🧐🧐**Help people create their tomorrow, while you create yours** We help people with their banking, super,...


  • Sydney, Österreich Centre for Continuing Education Vollzeit

    Full-time, fixed term at Camperdown Campus, NSW Centre Administration Officer to support effective and efficient administrative and operational tasks of the Heat and Health Research Centre Base Salary $86,511 + 17% superannuation About the opportunity The Heat and Health Research Centre is multi-disciplinary team of researchers striving to understand the...


  • Sydney, Österreich Rpmglobal Vollzeit

    Contact Centre Sales Agent - Reservations TeamBased in our St Leonards office, Hamilton Island is seeking an enthusiastic Contact Centre Sales Agent to join our Reservations Team.At Hamilton Island, we value Service, Excellence, Environment, Team, and Safety. Help us deliver our mission: "To create extraordinary island experiences for our employees, guests,...


  • Sydney, Österreich Rpmglobal Vollzeit

    Contact Centre Sales Agent - Reservations Team Based in our St Leonards office, Hamilton Island is seeking an enthusiastic Contact Centre Sales Agent to join our Reservations Team.At Hamilton Island, we value Service, Excellence, Environment, Team, and Safety.Help us deliver our mission: "To create extraordinary island experiences for our employees, guests,...


  • Sydney, Österreich Hamilton Island Vollzeit

    Contact Centre Sales Agent - Reservations TeamBased in our St Leonards office, Hamilton Island is seeking an enthusiastic Contact Centre Sales Agent to join our Reservations Team.At Hamilton Island, we value Service, Excellence, Environment, Team, and Safety.Help us deliver our mission: "To create extraordinary island experiences for our employees, guests,...


  • Sydney, Österreich Hamilton Island Vollzeit

    Contact Centre Sales Agent - Reservations Team Based in our St Leonards office, Hamilton Island is seeking an enthusiastic Contact Centre Sales Agent to join our Reservations Team.At Hamilton Island, we value Service, Excellence, Environment, Team, and Safety.Help us deliver our mission: "To create extraordinary island experiences for our employees, guests,...


  • Sydney, Österreich Rpmglobal Vollzeit

    Contact Centre Sales Agent - Reservations Team Based in our St Leonards office, Hamilton Island is seeking an enthusiastic Contact Centre Sales Agent to join our Reservations Team.At Hamilton Island, we value Service, Excellence, Environment, Team, and Safety.Help us deliver our mission: "To create extraordinary island experiences for our employees, guests,...


  • Sydney, Österreich Culture Amp Vollzeit

    This is a Enterprise Account Manager role with one of the leading companies in AU right now 🔥 -- Culture Amp -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.More About the Role at Culture Amp 🧐🧐**About the Role:** _Please note that this is an Expression of Interest posting. We are...

  • P&C Coordinator

    vor 1 Monat


    Sydney, Österreich Tideri Jobbörse Vollzeit

    Due to an internal promotion, we're excited to begin our search for a new People & Culture Coordinator to our People Services Team!As we begin to think about 2025, we are about to embark on a huge change journey with our People & Culture technology, we're looking for someone with a different set of skills to join our team!Who We Are: At Coca-Cola Europacific...


  • Sydney, Österreich AMP Vollzeit

    This is a Digital Performance Manager role with one of the leading companies in AU right now 🔥 -- AMP -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.More About the Role at AMP 🧐🧐**How you’ll make an impact** The Digital Growth team delivers best in class digital experiences for...


  • Sydney, Österreich Amp Vollzeit

    Business/Systems Analysts (Information & Communication Technology) Full time How you'll make an impactAs a Senior Analyst in Data Governance, you'll play a critical role in ensuring the integrity and compliance of data management across AMP Investments.Your work will directly support the business unit's adherence to the AMP Group Data Governance Framework,...


  • Sydney, Österreich Culture Amp Vollzeit

    This is a Senior Finance Business Partner role with one of the leading companies in AU right now 🔥 -- Culture Amp -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.More About the Role at Culture Amp 🧐🧐**How you can help make a better world of work** Culture Amp is looking for an...


  • Sydney, Österreich Amp Vollzeit

    Business/Systems Analysts (Information & Communication Technology)Full timeHow you'll make an impactAs a Senior Analyst in Data Governance, you'll play a critical role in ensuring the integrity and compliance of data management across AMP Investments. Your work will directly support the business unit's adherence to the AMP Group Data Governance Framework,...


  • Sydney, Österreich Amp Vollzeit

    PA, EA & Secretarial (Administration & Office Support)If you live in Australia or New Zealand, you've likely heard of AMP.But at a time when society is changing, we are too.We're now a nimbler business with new leadership and thinking.For us, these are exciting times.There's a real potential for big thinkers to help us redefine what financial services could...

  • P&C Manager

    vor 1 Woche


    Sydney, Österreich Salt Vollzeit

    Management - Internal (Human Resources & Recruitment)Based at Homebush 4 days a week (1 day working from home)Join a leading brand as their HR Manager and play a pivotal role in shaping the People & Culture (P&C) strategy while being hands-on, coaching, and mentoring staff.This is an exciting opportunity for an HR Manager or HRBP looking to step up and lead...


  • Sydney, Österreich Culture Amp Vollzeit

    This is a Senior Customer Success Manager, Commercial role with one of the leading companies in AU right now 🔥 -- Culture Amp -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.More About the Role at Culture Amp 🧐🧐**What You Bring to Camp** Culture Amp is a fast growth organisation...

  • P&C Manager

    vor 4 Wochen


    Sydney, Österreich Clearcompany Vollzeit

    Salt search is partnering with a well-established global brand to find an experienced People and Culture Manager or Senior HRBP (with experience with marketing agency industry). About the Role: As an experienced HRBP or Manager, you will be able to add value from Day 1 by being the HR Lead to help coach and develop your HR team.You will be involved with...

  • Staff Engineer

    vor 3 Wochen


    Sydney, Österreich Culture Amp Vollzeit

    This is a Staff Engineer - Design System role with one of the leading companies in AU right now 🔥 -- Culture Amp -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.More About the Role at Culture Amp 🧐🧐The Design System team helps Culture Amp product teams to create user experiences...