Studentuniverse | Salesforce Administrator

vor 19 Stunden

Central Coast, Österreich Tideri Jobbörse Vollzeit

Job no: 524477
Brand: Envoyage
Work type: Full time
Location: Queensland
Categories: Information & Technology
As a Salesforce Administrator, you will play a key role in supporting and managing the Salesforce platform, ensuring its smooth operation and alignment with business needs.
You will work closely with the core Salesforce team—comprising Analysts, Functional Developers, Product Managers, and Technical Product Managers—to drive continuous improvement and facilitate change initiatives.
Your responsibilities will include managing support cases, boosting system adoption, and supporting critical business processes.

What you'll enjoy...
Culture: You will be employed by an inclusive company that offers a team culture like no other in the industry - Flight Centre Travel Group Australia is proud to be a certified Great Place To Work Australia New Zealand Pty Ltd.
Our People: FCTG is an Equal Opportunity Employer and encourages all suitably qualified applicants to apply, including Aboriginal and Torres Strait Islander People and people from racial, ethnic, or ethno-religious minority groups and people with disabilities.
Development: Individualised Learning & Development pathway options.
Exclusive Staff Discounts: Accessible via our employee-only portal with 350+ of Australia's leading retailers, health and wellness discounts, financial planning advice, employee share plan, and more.
Travel Discounts: Including family and friends - flights, hotels, tours, cruises, travel insurance, and more.
Brightness of Future: Career opportunities in a network of brands and businesses across the globe - we promote from within.
Corporate Health Discounts: Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym.
Mental Health: Support and Employee Assistance Program for staff and family.
Social: Regular awards nights, social team-building and industry events, with the opportunity to attend global conferences (Los Angeles in 2025).
Giving Back: Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering, and fundraising; paid parental and volunteer leave.
Sustainability: The protection of our environment is essential to the future of tourism; as a leading travel group, we have made efforts to affect positive change to the environment.

A day in the life...
Provide first-line support for Salesforce issues, resolving queries via cases or emails.
Administer user accounts, permissions, and system configurations to ensure security and optimisation.
Perform routine maintenance tasks, including data checks, system audits, and updates.
Manage support cases, ensuring timely resolution within defined SLAs and tracking performance.
Collaborate with Business Integration Managers, CSM, and other stakeholders to align Salesforce support with business needs.
Develop and deliver training sessions for users on platform capabilities and best practices.
Contribute to process optimisation by identifying inefficiencies and proposing improvements.
Assist with business analysis, solution design, and Salesforce deployment activities as needed.
Track and report on key metrics such as adoption rates, support performance, and SLA adherence.
Maintain documentation, create knowledge base articles, and advocate for user needs in platform improvements.
Who you are...
3+ years of configuration experience with Salesforce.com, Service Cloud, or Sales Cloud.
Salesforce Administrator and Advanced Administrator certification preferred.
Familiarity with business system processes and integrated applications.
Operational understanding of the travel industry desirable.
Standard office hours, with potential for after-hours work due to global nature.
We value you
Flight Centre Travel Group is committed to creating an inclusive and diverse workplace that supports your unique identity to create better, safer experiences for everyone.
We encourage you to come as you are; to foster inclusivity and collaboration.
We celebrate you

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