Control Room Manager
vor 2 Monaten
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As one of the largest providers of security services in Australia and New Zealand, our valued employees are supported by a highly experienced management team, industry-leading expertise and a strong local and national infrastructure operating 24 hours a day.
Our vision is to be the most trusted provider of integrated Security Solutions and our purpose, is to build a safer future for everyone.
Wilson Security operates in a wide range of sectors and is committed to shaping the future of security by offering innovative and sustainable solutions that create enduring value for our people, customers, and the communities we operate in.
Wilson Security's journey towards a more sustainable and responsible future is brought to life through our core values of Care, Innovation, Accountability, and Integrity as well as the principles of ESG excellence.
ABOUT THE ROLE: Full Time Opportunity available Monday to Friday shifts Wilson Security is expanding in Brisbane, securing additional contracts that strengthen our presence in the Whole of state.
This growth has created new roles within our team, focused on enhancing response and support capabilities for our existing teams and clients.
We are seeking experienced Control Room Manager who have experience in a control room environment and are motivated and professional to meet our client's requirements.
As a Manager you must have outstanding personal presentation and customer service skills.
The primary functions of the role include, but are not limited to:
KEY RESPONSIBILITIES: Providing high quality frontline customer service support.
Supervising/managing staff.
Risk identification and issue resolution.
General Security duties including administrative tasks.
Working within a team environment.
The ability and confidence to work on your own.
WHO WE ARE LOOKING FOR: Hold current QLD Security Licence, First Aid Certificate.
Previous Control Room/ Monitoring Centre Experience is essential Must have managed a team before 5 years experience in a Security Supervisor or Manager position.
Confident Interpersonal and Communication skills (written and verbal) Intermediate to Advanced Computer Skills Professional Personal Presentation Proven Experience in Conflict Resolution.
Have working rights in Australia Wilson Security is an employer of choice, engaging with our people both online and in person.
We offer comprehensive Training and Development, Employee Benefits like a Wellbeing Hub, Health Insurance discounts, and Employee Assistance Programs.
Our Innovation Council and Corporate Social Responsibility team connect with our communities through fundraising, sponsorship, and team building.
In 2021, we were recognized by the Australian Security Industry Association as the Outstanding Security Guarding Company.
We are committed to building a workforce that reflects the diversity of the communities we protect, with a focus on supporting Aboriginal and Torres Strait Islander peoples.
Our inclusive culture celebrates innovation and teamwork, highlighted by our monthly STRIVE awards.
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