Rooms Division Manager
vor 1 Woche
Add expected salary to your profile for insights.Quest Apartment Hotels is the largest and fastest-growing apartment hotel brand in Australasia with a network of over 160 locations across Australia, New Zealand, United Kingdom, and Fiji, and a strong growth pipeline with international expansion planned over the coming years.Quest Breakfast Creek is a 132-room property located in Albion, just 10 minutes from the Brisbane Airport, and 5 minutes to the CBD. The lively inner-city suburb of Albion has fast become a mouthwatering hotbed of cafés, craft breweries, and fantastic green spaces. At Quest Breakfast Creek, we are passionate about our local area and committed to working closely with our local community.About the RoleQuest Breakfast Creek is seeking a full-time Rooms Division Manager to join its engaged, diverse, and dedicated team. You will take pride in creating moments that matter for our guests as well as our team.Working closely with the General Manager, the position involves leading our front desk, maintenance, and housekeeping teams. As the Rooms Division Manager, you will oversee the hotel's daily operations across multiple divisions. You must be an exceptional leader and have experience leading and managing people, solving problems for clients, and ensuring that our guests have an effortless experience.Our ideal candidate is passionate about delivering seamless guest services while ensuring compliance, controlled hotel expenses, and high standards of cleanliness are met and exceeded. You will have at least 3 years of people leadership experience, preferably across a busy hotel front desk with significant exposure to the housekeeping department of a hotel.The role will include oversight of all operational areas with direct access to the inner workings of the business. This will be a hands-on role that will include reception, housekeeping, maintenance, HR management, sales/business development, IT, finance, administration, and occasional caretaking duties. A true hospitality professional with the drive and passion to exceed targets, while managing the diversity of a hotel team, is required for this exciting new opportunity.This position will suit someone who is looking to further develop their skill set on the hotel leadership path journey.About YouAbove all, you will be adaptable, an excellent communicator, and a team player. The ideal candidate for this position will be highly experienced across three critical areas:Our PeopleHave a minimum of 3 years of progressive leadership experience in large scale 4+ star hotels, preferably in Rooms Division management including a proven track record of managing front office, housekeeping, and guest services.Demonstrated strong leadership skills with the ability to inspire, mentor, and manage a large, diverse team across multiple departments, bringing expertise in performance management and team development to uphold the highest standards of service.Experience developing long-term strategic plans for each division to meet company goals and maintain profitability.Ability to monitor staff performance using indicators like quality of work, productivity, customer satisfaction, and absenteeism, including successful feedback loops for continuous improvement.Proven ability to manage a diverse team, with experience resolving conflicts quickly and capably, neutralising issues before they escalate.Our GuestsPossess a deep understanding of 4+ star hotel service standards with an unwavering commitment to delivering exceptional guest experiences.Bring empathy and a strong conflict-resolution skill set to handle guest feedback effectively and professionally.Develop strategies to engage and inspire the team to deliver memorable guest experiences as well as a passion to develop people generally.Our BusinessExhibit strong financial acumen with proficiency in budgeting, forecasting, and financial reporting for the rooms division, focused on cost control and revenue management, and skilled in analysing and improving KPIs to achieve financial goals.Have proven ability to optimise operational processes in housekeeping, front office, and guest services to enhance productivity while maintaining top-tier standards.The ability to get across the finer details while balancing the bigger picture; attention to detail is essential in this role.Able to juggle competing priorities, with a knack for identifying the critical components to keep the hotel running smoothly and maximising rooms for sale.The TechnicalStrong PMS experience, with RMS 9+ a distinct advantage, from reservations through to management reporting.Strong experience in Microsoft Office Suite, particularly Excel, along with generalist tech-savvy skills to help troubleshoot day-to-day issues.Willingness to work a flexible schedule, including weekends and holidays, to meet the needs of a 4.5-star environment.A degree in Hospitality Management, Business Administration, or a related field is preferred but not essential for candidates with exceptional experience.A passion for working with the local community and doing business responsibly.A Little More About the RoleFantastic working conditions are on offer including a competitive salary commensurate with experience, discounted rates for accommodation with Quest nationally, onsite parking and opportunities to participate in events and L&D opportunities.Applications should include a cover letter and CV directed to Kathy Park, General Manager. Only those selected for interview will be contacted.Your application will include the following questions:How many years of experience do you have as a Rooms Division Manager?Which of the following statements best describes your right to work in Australia?How many years of people management experience do you have?
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Rooms Division Manager
vor 1 Woche
Brisbane, Österreich Quest Breakfast Creek VollzeitAdd expected salary to your profile for insights.Quest Apartment Hotels is the largest and fastest-growing apartment hotel brand in Australasia with a network of over 160 locations across Australia, New Zealand, United Kingdom, and Fiji, and a strong growth pipeline with international expansion planned over the coming years.Quest Breakfast Creek is a...
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Rooms Division Manager
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