Aktuelle Jobs im Zusammenhang mit Customer Experience Manager - Melbourne - Aid Station
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Retail Customer Experience Manager
vor 1 Monat
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Retail Customer Experience Manager
vor 1 Monat
Melbourne, Österreich Fletcher Building Australia VollzeitManagement - Store (Retail & Consumer Products) Full time For over nine decades, we've been an integral part of the Australian manufacturing landscape, contributing to the iconic design ethos of the nation.Since the early days, when Vegemite was becoming a household staple, our brand has been there, crafting quality products that have graced Australian homes...
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Senior Manager, Customer Experience
vor 1 Monat
Melbourne, Österreich At VollzeitFull time As a financial ombudsman, we are a for-purpose organisation that provides a free service for individuals and small businesses.We listen to and work with our customers and their financial firms to find solutions to complaints which have gone unheard or unresolved.This is your opportunity to make a difference.Company DescriptionWe are a for-purpose...
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Customer Experience Manager
vor 3 Monaten
Melbourne, Österreich Cae Inc VollzeitAbout This Role Manage client relationships and ensure customer satisfaction:Cultivate and maintain strong, long-term relationships with key clients.Serve as the primary point of contact for client inquiries, concerns, and escalations.Proactively engage with clients to identify opportunities for improvement and innovation.Support key customer account and...
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Senior Manager, Customer Experience
vor 1 Monat
Melbourne, Österreich Australian Financial Complaints Authority VollzeitFull timeAs a financial ombudsman, we are a for-purpose organisation that provides a free service for individuals and small businesses. We listen to and work with our customers and their financial firms to find solutions to complaints which have gone unheard or unresolved. This is your opportunity to make a difference.Company DescriptionAs a financial...
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Senior Manager, Customer Experience
vor 1 Monat
Melbourne, Österreich Australian Financial Complaints Authority VollzeitFull timeAs a financial ombudsman, we are a for-purpose organisation that provides a free service for individuals and small businesses. We listen to and work with our customers and their financial firms to find solutions to complaints which have gone unheard or unresolved. This is your opportunity to make a difference.Company DescriptionAs a financial...
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Inchcape Plc | Customer Experience Manager
vor 5 Stunden
Melbourne, Österreich Buscojobs VollzeitAt Trivett Automotive Retail, we prioritize exceptional customer service and strive to be the most customer-centric automotive retailer.If you're passionate about sales, retail, or the automotive industry and eager to grow in a dynamic environment, we want you on our team!Joining Trivett means becoming part of Inchcape, a global company with over 1,400...
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Customer Experience Manager
vor 1 Monat
Melbourne, Österreich Coles Group VollzeitCustomer Experience Manager - Hawthorn EastAs a Customer Experience Manager, you'll be at the forefront of ensuring seamless interactions for customers engaging with our Customer Care team.You'll collaborate with vendors and key stakeholders to optimize performance, streamline processes, and champion customer-centric initiatives.About the Role As a Customer...
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Customer Experience Designer
Vor 4 Tagen
Melbourne, Österreich Buscojobs VollzeitJoin a reputable financial services company in Sydney as a Customer Experience Designer.As part of this newly formed team, you will discover new ways of working and an exciting range of roles to demonstrate your skills.What you will do: Lead projects including scoping to deliver customer experience insights and solutions, including pilots and proof of...
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Customer Experience Specialist
vor 1 Woche
Melbourne, Österreich Inchcape Plc VollzeitAt Trivett Automotive Retail, we're dedicated to being the most customer-centric automotive retailer.We believe that delivering exceptional customer service is the key to our success.If you have a passion for sales, retail, or the automotive industry, and you're eager to develop your skills in a dynamic environment, we want you on our team!By joining Trivett...
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Customer Experience Specialist
vor 2 Monaten
Melbourne, Österreich Inchcape Plc VollzeitAt Trivett Automotive Retail, we're dedicated to being the most customer-centric automotive retailer.We believe that delivering exceptional customer service is the key to our success.If you have a passion for sales, retail, or the automotive industry, and you're eager to develop your skills in a dynamic environment, we want you on our team!By joining Trivett...
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Customer Experience Specialist
vor 3 Wochen
Melbourne, Österreich Inchcape Plc VollzeitSelect how often (in days) to receive an alert:At Trivett Automotive Retail, we're dedicated to being the most customer-centric automotive retailer.We believe that delivering exceptional customer service is the key to our success.If you have a passion for sales, retail, or the automotive industry, and you're eager to develop your skills in a dynamic...
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Customer Experience Manager
vor 1 Monat
Melbourne, Österreich Coles Group Pty Ltd VollzeitCustomer Experience Manager - Hawthorn EastA new role = A new way to win togetherYou belong at Coles Group where we look ahead, have a plan, and are up for the challenge.We learn and grow by taking career-defining opportunities and this one may just be your next.About the teamAs the way we shop continues to evolve, our Digital team keeps us at the cutting...
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Customer Experience Expert
vor 1 Monat
Melbourne, Österreich Dyson Gmbh VollzeitCustomer Experience ExpertSummarySalary: CompetitiveTeam: Customer Service and Inside SalesLocation: Australia - Sydney Parramatta Contact CentreAbout UsDyson is a global technology company on a mission to improve people's lives: whether that be by making the air they breathe safe and clean, or connecting them to high performing machines which keep their...
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Customer Experience Executive
vor 3 Wochen
Melbourne, Österreich Probecx VollzeitCustomer Experience ExecutiveApply locations: Naga City, BICOL, PhilippinesTime type: Full timePosted on: Posted 3 Days AgoTime left to apply: End Date: December 16, 2024 (2 days left to apply)Job requisition id: JR11155At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better.We work hard and love a good challenge...
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Wholesale Customer Experience Coordinator
vor 3 Monaten
Melbourne, Österreich Nick Auditore Represents Pty VollzeitWith your experience in wholesale coordination, you will provide end-to-end support for the transactional requirements of our CX Team across Wholesale and Digital accounts, ensuring our customers, both internal and external have a seamless experience.Known internally as a Wholesale Customer Experience Coordinator, this role has the option for part-time or...
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Customer Experience Designer
vor 1 Monat
Melbourne, Österreich Buscojobs VollzeitThe role As a Customer Experience Designer, you'll support the design and delivery of customer journeys, collaborating with stakeholders across the organisation.You'll work closely with the Head of CX Design, a team of designers, and experts in product, technology, data, and frontline services.To succeed, you'll need empathy, curiosity, strong listening and...
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Customer Experience Specialist Operations Manager
vor 3 Wochen
Melbourne, Österreich Indebted VollzeitCustomer Experience Specialist Operations ManagerAbout InDebtedInDebted provides future-thinking organisations with products and solutions to support overdue consumers through debt.Backed by technology with a human touch, we use machine learning and AI to personalise the collections journey and champion positive customer experiences - all so we can change...
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Customer Experience Specialist Operations Manager
vor 3 Wochen
Melbourne, Österreich Indebted VollzeitCustomer Experience Specialist Operations ManagerAbout InDebted InDebted provides future-thinking organisations with products and solutions to support overdue consumers through debt.Backed by technology with a human touch, we use machine learning and AI to personalise the collections journey and champion positive customer experiences — all so we can change...
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Customer Experience Representatives
vor 4 Wochen
Melbourne, Österreich The Drake Group VollzeitPart time positions: 3 day working week, Monday, Saturday and Sunday.Customer Service hub located in Collingwood.Drake International has partnered with Porsche Cars Australia to build the new Customer Service team and guide a group of passionate customer service professionals through their careers within the luxury automotive industry.In addition to...
Customer Experience Manager
vor 2 Monaten
Customer Experience Manager (CX Manager)Aid Station is Australia's leading sports nutrition online store for endurance athletes and active people alike.Whether a first-timer, experienced race-goer, or full-on pro, being an endurance athlete isn't easy.
Aid Station takes the stress out of the nutrition side by bringing the best quality nutrition for endurance athletes together in one place.Why work for us?Aid Station was founded two years ago with the desire to deliver the best quality nutrition for endurance athletes.
We believe nutrition is the first discipline.
Without it, the distances covered in long-format races are impossible.
We aim to look after the well-being of our customers and extend that same sentiment to our employees.Aid Station is a small startup team of passionate and innovative individuals who strive to be the best they can be.
We support the goals of each individual and like to see our staff thrive and grow as individuals and professionals.
At Aid Station, we offer ongoing support, opportunities for development, and a transparent culture that promotes open communication.The OpportunityWe're looking for an experienced and customer-centric CX Manager to join our growing team.
This is a hands-on role where you'll play a critical part in ensuring that every customer's experience with Aid Station is exceptional.
As the first point of contact for customer inquiries, you will provide outstanding service and ensure that customers are kept smiling and satisfied.The CX Manager will be responsible for managing customer interactions via Gorgias live chat and email, ensuring a positive first impression, processing orders with accuracy, handling inquiries, and helping customers navigate their purchases seamlessly.
The CX Manager will collaborate with a passionate, close-knit team to maintain and improve Aid Station's customer experience standards.At Aid Station, we're committed to offering a personal, customer-first approach, and we are seeking an individual who shares that passion and enthusiasm.Your responsibilities include but are not limited to:Be the first point of contact for customer inquiries via Gorgias live chat and email, ensuring a positive and professional first impression.Manage customer data with high accuracy—processing customer orders is a significant part of this role.Maintain a high first response time to keep our customers smiling and satisfied.Identify and escalate support requests to ensure timely resolution and smooth customer experiences.Collaborate with a close-knit team to uphold our "customer first" philosophy and best practice.Recommend process improvements to leadership for efficiency and service quality gains.Upsell, recommend and give information about products we sell.Process refunds, order changes and returns.Use AusPost and other carriers (DHL and International carriers) to manage delayed and lost parcels.What we are looking for:Demonstrated experience in a customer experience specialist or management role.Proficiency with Gorgias, Zendesk, or similar software, and live chat, phone, and email support.Highly organised with ticket management skills.Fast and accurate data entry skills and a typing speed of 60+ words per minute.Strong adaptability and flexibility, with the ability to work autonomously and meet deadlines.Excellent problem-solving skills and multi-tasking ability.Comfort with Google Suite and general computer proficiency.Experience with Shopify desired.Interest in endurance sports or sports nutrition is desirable but not necessary.Experience with loyalty programs (desirable but not necessary).To Apply:We want to hear from you
If you're ready to help us deliver world-class customer experiences, submit your resume along with a cover letter.
In your cover letter, tell us about your experience with Gorgias or similar platforms, and how you approach delivering exceptional customer service.Note: Applications without a cover letter will not be considered.Your application will include the following questions:How many years' experience do you have as a Customer Experience Manager?Which of the following statements best describes your right to work in Australia?Do you have customer service experience?Do you have order processing experience?What's your expected annual base salary?#J-18808-Ljbffr
