The University Of Melbourne | Library Service Officer
Vor 3 Tagen
Position Number: 0058965
Location: Parkville
Role type: Full-time; Continuing
Department: Student and Scholarly Services
Salary: UOM 4 – $76,901 - $81,615 p.a.
plus 17% super
About the Role
As a Library Service Officer, you'll be the welcoming face of the library and at the forefront of providing essential library services for the University of Melbourne, supporting learning, teaching, and research.
There is a position available at both the Law Library and Architecture, Building & Planning Library.
Your role includes staffing service points, handling inquiries, lending materials, and providing information on student services and scholarly literacy.
When not at the service point, you'll also contribute to activities like collection maintenance and document delivery.
Additionally, your role contributes to library operations, including supporting services at other libraries as needed.
Your responsibilities will include:
Provide high quality, and continuously improved library frontline services through the following channels: face-to-face (e.g.
service point); online (e.g.
chat and email); and telephone and escalate queries when necessary.
Conduct effective reference interviews to perform and interpret searches for resource discovery using scholarly information resources including databases and discovery systems.
Triage information and circulation queries, and judge when referral is necessary within agreed service frameworks.
Assist in providing a pleasant and secure client environment by supervising public areas, including the Law Students' Study Area, within library buildings as required.
Who we are looking for
The ideal candidate demonstrates initiative, self-motivation, and a strong client focus, with excellent interpersonal, negotiation, and communication skills.
They excel in building empathetic relationships with students, understanding their needs, and delivering exceptional customer service in a collegial environment.
You will also have:
A completion of a Diploma of Library/Information Studies (LIS).
Eligibility for membership of the Australian Library and Information Association (ALIA).
Library technician level of skill and knowledge.
Tertiary qualifications in a relevant discipline or an equivalent combination of relevant experience and education/training.
Demonstrate COO values by acting in the best interest of your employer; displaying service excellence by striving to deliver beyond expectations and taking ownership of the delivery; and value working collaboratively, connecting with people and building relationships in your workplace.
Knowledge of library circulation systems (particularly Sierra) and policies and experience in delivering circulation services.
Demonstrated ability to provide excellent customer service.
Additional Information
This role requires the successful candidate to undergo and maintain an up-to-date Working with Children Check.
This is essential to guarantee a secure environment for all individuals at the University.
In the case the selected candidate doesn't have a valid Working with Children Check, they will be able to apply for the WWCC as part of the initial onboarding procedures.
Please note: Visa sponsorship is not available for this position.
This role requires current valid work rights for Australia.
Your new team – Student and Scholarly Services
Student and Scholarly Services provides student administration and services from recruitment and point of enquiry to graduation.
This team also delivers wellbeing and scholarly services to students and staff.
What we offer you
In addition, we offer the opportunity to be part of a vibrant community and enjoy a range of benefits including generous leave provisions, salary packaging, health and well-being services, and discounts on graduate courses.
For more information check out our benefits page
Be yourself
The University of Melbourne values the unique backgrounds, experiences, and contributions that each person brings to our community and welcomes and celebrates diversity.
First Nations people, those identifying as LGBTQIA+, parents, carers, people of all ages, abilities, and genders, and people of diverse ethnicity, nationality, and faith are encouraged to apply.
Our aim is to create a workforce that reflects the diversity of the community in which we live.
Join Us
If you feel this role is right for you, please apply with the following documents:
Resume Cover Letter outlining your interest and experience The responses against the Selection Criteria^ (found below) Advertised: 02 Jan 2025 12:05 AM AUS Eastern Daylight Time
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