Employment, Small Business And Training | Customer Service Manager | Brisbane
vor 1 Monat
Customer Centre; Customer and Digital; Engagement; Brisbane City
Are you ready to lead a dynamic team dedicated to delivering exceptional customer service?
Do you thrive on fostering a culture of continual improvement and innovation?
We are seeking a passionate and motivated Customer Service Manager to join the Department of Trade, Employment and Training (DTET) Customer Centre (DCC).
The DCC plays a vital role in delivering outstanding customer experiences across multiple channels, supporting Queensland's apprentices, trainees, and key stakeholders.
Our team provides critical information about programs and resources that empower individuals and businesses, contributing to the strength and growth of Queensland's economy.
If you're looking for a role where you can make a meaningful impact and lead with purpose, we'd love to hear from you
Job details Position status: Fixed Term Temporary
Position type: Flexible full-time
Occupational group: Customer Service/Call centre
Classification: AO7
Workplace Location: Brisbane City
Job ad reference: QLD/606553/24
Closing date: 11-Dec-2024
Job duration: To 30 June 2025 with the possible extension
About the Role: The DCC is part of the Engagement Division and delivers a diverse range of customer services through two key teams:
• The Customer Services Team: Provides advice and information to clients and stakeholders through a multi-channel operation.
This includes guidance on becoming an apprentice or trainee and assistance with tasks like reprinting trade certificates.
• The Customer Transaction Team: Handles a variety of transactional services, such as apprenticeship and traineeship administration, processing travel and accommodation claims, and overseeing a statewide mailroom operation.
Both teams manage and support online resources and services through SharePoint.
Responsibilities: As a Customer Service Manager, you will:
• Lead and motivate 2 direct reports and up to 14 team members to deliver exceptional customer service.
• Foster a positive workplace culture and build strong, productive relationships.
• Identify and implement innovative business improvements to enhance service delivery.
• Coordinate team workloads to effectively support both internal and external stakeholders.
• Prepare executive-level correspondence and represent the department in key meetings.
• Provide expertise in digital customer service and engagement.
• Collaborate on procurement and supplier negotiations.
• Uphold ethical practices while promoting workplace safety, equity, and diversity.
• Deliver results in alignment with government policies and procedures.
Skills and Experience: To succeed in this role, you will need:
• Strong leadership and project management skills.
• Excellent interpersonal and communication abilities.
• Proven experience in customer service and stakeholder engagement.
• A commitment to innovation and digital service delivery.
• The ability to excel in a dynamic and evolving environment.
Ready to lead the way in customer service excellence?
Apply now
Applications to remain current for 12 months.
Job Ad Reference: QLD/606553/24
Closing Date: Wednesday, 11 December 2024
Further information We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.
#J-18808-Ljbffr
-
Customer Service Manager
vor 1 Monat
Brisbane, Österreich Employment, Small Business And Training VollzeitCustomer Centre; Customer and Digital; Engagement; Brisbane CityAre you ready to lead a dynamic team dedicated to delivering exceptional customer service?Do you thrive on fostering a culture of continual improvement and innovation?We are seeking a passionate and motivated Customer Service Manager to join the Department of Trade, Employment and Training...
-
Director, Digital Solutions
vor 4 Wochen
Brisbane, Österreich Employment, Small Business And Training VollzeitEmployment, Small Business and Training (Organisation site)ICT - Vet Systems; Information Technology; Corporate Services Division; Brisbane CityAre you a visionary leader with a passion for driving innovation in the digital space? We are seeking a dynamic Director, Digital Solutions to lead our organisation's digital transformation. In this pivotal role,...
-
Brisbane, Österreich Tideri Jobbörse VollzeitPrincipal Program Officer, Employment, Small Business and Training Department of Employment, Small Business and Training QLD – Brisbane QLD Are you a motivated, resilient and committed Principal Program Officer with stakeholder relationship, contract management and performance monitoring skills and expertise?Are you passionate about helping Queenslanders...
-
Brisbane, Österreich Tideri Jobbörse VollzeitEmployment, Small Business and Training (Organisation site ( ))Business Intelligence and Customer Reporting; Data and Analytics; Strategy; Brisbane City Are you a motivated, resilient and committed data professional with data management, reporting and analysis skills and expertise?Are you passionate about supporting Queensland government to deliver...
-
Brisbane, Österreich Tideri Jobbörse VollzeitEmployment, Small Business and Training (Organisation site)ICT - Vet Systems; Information Technology; Corporate Services Division; Brisbane City Are you a visionary leader with a passion for driving innovation in the digital space?We are seeking a dynamic Director, Digital Solutions to lead our organisation's digital transformation.In this pivotal role,...
-
Small Business Lending Specialist, Brisbane Qld
vor 4 Wochen
Brisbane, Österreich Australia And New Zealand Banking Group Limited VollzeitSelect how often (in days) to receive an alert:Small Business Lending Specialist, Brisbane QLDDepartment: National Business CentreDivision: Australia CommercialLocation: BrisbaneAbout UsAt ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of...
-
Senior Data Analyst
vor 4 Wochen
Brisbane, Österreich Department Of Employment, Small Business And Training Qld VollzeitAnalysts (Consulting & Strategy)Government - State (Government & Defence)Working closely with the Manager, Business Intelligence and Customer Reporting (BICR), the Senior Data Analyst contributes to the maintenance, development and implementation of various performance reporting methods and systems to monitor and project performance data pertaining to the...
-
Small Business Banker
vor 1 Monat
Brisbane, Österreich Boq Specialist Group VollzeitBOQ Group are growing our business banking division! As part of this growth, we have created some brand-new Small Business Banker positions in the Business Solutions team based in Brisbane. The Small Business Banker role supports both the Retail Banking channel, as well as Business Development Managers (BDM) to achieve overall objectives of asset growth, new...
-
Brisbane, Österreich Tideri Jobbörse VollzeitBOQ Group are growing our business banking division!As part of this growth, we have created some brand-new Small Business Banker positions in the Business Solutions team based in Brisbane.The Small Business Banker role supports both the Retail Banking channel, as well as Business Development Managers (BDM) to achieve overall objectives of asset growth, new...
-
Manager - Business Services
vor 1 Monat
Brisbane, Österreich Pkf Brisbane VollzeitBusiness Services & Corporate Advisory (Accounting) Full timeAdd expected salary to your profile for insightsPKF Brisbane is one of Brisbane's fastest-growing accounting firms.We are a member firm of PKF International with offices in over 440 cities and 150 countries worldwide.We are a leading provider of business services, audit, superannuation, tax and...
-
Manager - Business Services
vor 1 Monat
Brisbane, Österreich Pkf Brisbane VollzeitBusiness Services & Corporate Advisory (Accounting) Full timeAdd expected salary to your profile for insightsPKF Brisbane is one of Brisbane's fastest-growing accounting firms.We are a member firm of PKF International with offices in over 440 cities and 150 countries worldwide.We are a leading provider of business services, audit, superannuation, tax and...
-
Brisbane, Österreich Tideri Jobbörse VollzeitAnalysts (Consulting & Strategy)Government - State (Government & Defence) Working closely with the Manager, Business Intelligence and Customer Reporting (BICR), the Senior Data Analyst contributes to the maintenance, development and implementation of various performance reporting methods and systems to monitor and project performance data pertaining to the...
-
Customer Service Manager
vor 1 Woche
Brisbane, Österreich Functional Solutions VollzeitLocation: Brisbane | Full-Time | Join Our Dynamic Team!About UsFunctional Solutions International (FSI) is a proudly Australian-owned company dedicated to empowering educators and organizations with innovative, feature-rich solutions.As a small but mighty team, we pride ourselves on delivering exceptional service, collaborating on exciting projects, and...
-
Customer Service Manager
Vor 7 Tagen
Brisbane, Österreich Functional Solutions VollzeitLocation: Brisbane | Full-Time | Join Our Dynamic Team! About Us Functional Solutions International (FSI) is a proudly Australian-owned company dedicated to empowering educators and organizations with innovative, feature-rich solutions.As a small but mighty team, we pride ourselves on delivering exceptional service, collaborating on exciting projects, and...
-
Business Development Manager
vor 1 Monat
Brisbane, Österreich Westpac Consumer And Business Bank VollzeitBanking - Business (Banking & Financial Services)Full timeHow will I help?This is a really important role for us! You'll combine your knack for networking with your lending know-how to generate new business for Westpac. As a Business Development Manager, you'll network and build relationships with external partners, attracting customers from preferred broker...
-
Business Advisor
vor 3 Wochen
Brisbane, Österreich Thryv VollzeitBusiness Advisor (Marketing Services) - Brisbane, QLDAt Thryv, we are a team fiercely devoted to the success of local businesses.We've been around in one form or another for more than 125 years, always with one goal in mind — helping small businesses compete and win.We provide the technology, software and local business automation tools small business...
-
Business Advisor
Vor 7 Tagen
Brisbane, Österreich Thryv VollzeitBusiness Advisor (Marketing Services) - Brisbane, QLDAt Thryv, we are a team fiercely devoted to the success of local businesses.We've been around in one form or another for more than 125 years, always with one goal in mind — helping small businesses compete and win.We provide the technology, software and local business automation tools small business...
-
Business Development Manager
vor 1 Monat
Brisbane, Österreich Westpac Consumer And Business Bank VollzeitBanking - Business (Banking & Financial Services) Full time How will I help? This is a really important role for us!You'll combine your knack for networking with your lending know-how to generate new business for Westpac.As a Business Development Manager, you'll network and build relationships with external partners, attracting customers from preferred...
-
Brisbane, Österreich Tideri Jobbörse VollzeitSelect how often (in days) to receive an alert: Small Business Lending Specialist, Brisbane QLD Department: National Business Centre Division: Australia Commercial Location: Brisbane About Us At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of...
-
Customer Relationship Manager | Brisbane, Au
vor 1 Woche
Brisbane, Österreich Efinancialcareers Ltd. VollzeitCustomer Relationship ManagerCredit Corp Group Limited Brisbane, AustraliaCustomer Relationship Manager Job no: 494702Work type: Full-timeLocation: Brisbane - West EndCategories: Collections, Customer Service & Call CentreWest End location, a short walk from South Brisbane station, Cultural Centre and local shops and eateriesNo weekends or late nights!Monday...
