Customer Service Specialist
vor 2 Wochen
*** This is a Perth location only role The Chief Operations Office (COO) keeps the Bank running and powers our customer obsession.
We process and execute the majority of processes across the Bank supporting the Retail, Business, CommSec and Institutional businesses with banking, lending and markets operations.
COO also runs regulatory operations and Group regulatory projects.
Our people are dedicated to providing exceptional service, and show care, courage and commitment every day.
Everyday Banking Operations (EBO) complete operational processes for our CBA consumer finance products including credit cards and personal loans, along with home loan activities such as post settlements, discharges, construction loans, progress payments and government grants.
The Disputes Operations Team manage and resolve transaction disputes raised by customers across Bankwest and CBA.
As a Customer Service Specialist , you will be a self-starter who is passionate about delivering excellent customer service and building strong relationships with stakeholders.
You will possess the following attributes:
A CAN do attitude, with the ability to work toward measures that deliver customer experience and service quality The ability to grasp concepts in a fast-changing environment Previous Disputes investigation experience A sound customer service background. The Customer Service Specialist reports to the Manager, Disputes Operations who has 12-15 direct reports.
What your Role Will involve: You will be expected to perform the following tasks in a manner consistent with CBA's Values and People Capabilities.
Core responsibilities:
Assess disputed card transaction cases in accordance with the applicable scheme rules, identifying the appropriate case resolution Engage with internal and external stakeholders to investigate the root cause for disputed transactions Contact customers to collect and document information that may be used to resolve outstanding disputes – this may include making proactive outbound calls to customers to obtain additional information required to resolve their dispute Ensure that all disputes cases are handled in accordance with regulatory requirements. What will you need to succeed in this role Proven ability to effectively plan and coordinate incoming work and enquiries (essential) Experience in a customer-service role, ideally in retail banking, call-centre – or a similar customer-facing environment (essential) Understanding of Visa and MasterCard rules and Regulation related to debit and credit card transaction disputes (optional) Knowledge of the Disputes resolution process (optional). Strong analytical and problem-solving skills Excellent communication and stakeholder management skills A service-based mindset with strong customer focus Highly motivated, result-driven, team and customer-focused Detail oriented – strong attention to detail, thorough and accurate Good Judgement – exercise critical thinking, analysis and assessing and taking ownership of outcome
#J-18808-Ljbffr
-
Customer Service Specialist
vor 2 Wochen
Perth, Österreich Commonwealth Bank Of Australia VollzeitCustomer Service Specialist *** This is a Perth location only role The Chief Operations Office (COO) keeps the Bank running and powers our customer obsession. We process and execute the majority of processes across the Bank supporting the Retail, Business, CommSec and Institutional businesses with banking, lending and markets operations.COO also runs...
-
Customer Service Specialist
vor 2 Wochen
Perth, Österreich Commonwealth Bank Of Australia VollzeitCustomer Service Specialist *** This is a Perth location only role The Chief Operations Office (COO) keeps the Bank running and powers our customer obsession. We process and execute the majority of processes across the Bank supporting the Retail, Business, CommSec and Institutional businesses with banking, lending and markets operations.COO also runs...
-
Customer Service Specialist
vor 2 Wochen
Perth, Österreich Commonwealth Bank Vollzeit*** This is a Perth location only role The Chief Operations Office (COO) keeps the Bank running and powers our customer obsession.We process and execute the majority of processes across the Bank supporting the Retail, Business, CommSec and Institutional businesses with banking, lending and markets operations.COO also runs regulatory operations and Group...
-
Customer Engagement Advisor
vor 4 Wochen
Perth, Österreich Customer Labs VollzeitWOW Recruitment is looking for a Customer Service Representative to join an internationally renowned Visual Communications Supplier business with a presence in multiple countries. This role offers the opportunity to build on your customer service career.ABOUT THE ROLEReporting to the Customer Engagement Manager you will ensure timely and professional...
-
Customer Engagement Advisor
vor 4 Wochen
Perth, Österreich Customer Labs VollzeitWOW Recruitment is looking for a Customer Service Representative to join an internationally renowned Visual Communications Supplier business with a presence in multiple countries.This role offers the opportunity to build on your customer service career.ABOUT THE ROLE Reporting to the Customer Engagement Manager you will ensure timely and professional...
-
Customer Engagement Advisor
vor 4 Wochen
Perth, Österreich Customer Labs VollzeitWOW Recruitment is looking for a Customer Service Representative to join an internationally renowned Visual Communications Supplier business with a presence in multiple countries. This role offers the opportunity to build on your customer service career.ABOUT THE ROLE Reporting to the Customer Engagement Manager you will ensure timely and professional...
-
Relief Customer Service Specialist
Vor 6 Tagen
Perth, Österreich Tideri Jobbörse VollzeitRelief Customer Service Specialist covering North of River (Morely, Joondalup, West Leederville) Full Time Position (75 hours per fortnight) Be part of Beyond Bank a bank that is for and with you .We are one of Australia's largest, 100% customer-owned mutual banks with credit union heritage.With over 300,000 customers and over 40 branches across five states,...
-
Customer Service Specialist
vor 4 Wochen
Perth, Österreich Westpac Group VollzeitEnhance your career with a bank that serves one in four South AustraliansBring your customer service and sales experience to a dynamic role in Banking and Finance!Work as part of a highly-engaged team of BankersAs one of South Australia's largest employers, we consider it our mission to make sure our employees are as passionate about helping South Australia...
-
Customer Service Delivery Specialist
vor 2 Wochen
Perth, Österreich Tideri Jobbörse VollzeitCustomer Service Delivery Specialist Apply locations Perth, Australia Time type Full time Posted on Posted 24 Days Ago Job requisition id R0089864 It's not just about your career or job title??? It's about who you are and the impact you will make on the world.Because whether it's for each other or our customers, we put People First.When our people come...
-
Customer Service Specialist | Perth, Au
vor 2 Wochen
Perth, Österreich Efinancialcareers Ltd. VollzeitCustomer Service SpecialistCommonwealth Bank of Australia, Perth, Australia*** This is a Perth location only role The Chief Operations Office (COO) keeps the Bank running and powers our customer obsession.We process and execute the majority of processes across the Bank supporting the Retail, Business, CommSec and Institutional businesses with banking,...
-
Customer Service Specialist
vor 4 Wochen
Perth, Österreich James And James Fulfilment VollzeitJoin our Client Services team, immerse yourself into the world of eCommerce and play a pivotal role in ensuring the happiness of our valued clients!What you will be doingWorking in a team of Client Service Specialists, you will be taking calls and emails from our clients to answer questions, investigate issues and resolve them too.You'll work closely with...
-
Customer Service Delivery Specialist
vor 2 Wochen
Perth, Österreich Ge Transport VollzeitCustomer Service Delivery SpecialistApply locations Perth, AustraliaTime type Full timePosted on Posted 24 Days AgoJob requisition id R0089864It's not just about your career or job title… It's about who you are and the impact you will make on the world.Because whether it's for each other or our customers, we put People First.When our people come together,...
-
Customer Banking Specialist
vor 4 Wochen
Perth, Österreich Commonwealth Bank Of Australia VollzeitCustomer Banking Specialist - Kalgoorlie We are seeking an enthusiastic customer service professional to join our Kalgoorlie branch team for a full-time opportunity. Please note that rosters are predetermined.Before applying please ensure you are available to cover the following roster: 38 hours per week: Monday - Friday: 8.30am to 4.51pm Do work that...
-
Customer Banking Specialist
vor 4 Wochen
Perth, Österreich Commonwealth Bank Of Australia VollzeitCustomer Banking Specialist - Kalgoorlie We are seeking an enthusiastic customer service professional to join our Kalgoorlie branch team for a full-time opportunity.Please note that rosters are predetermined.Before applying please ensure you are available to cover the following roster:38 hours per week: Monday - Friday: 8.30am to 4.51pmDo work that matters...
-
Customer Banking Specialist
vor 4 Wochen
Perth, Österreich Efinancialcareers Ltd. VollzeitCustomer Banking Specialist - Geraldton Commonwealth Bank of Australia Perth, Australia Customer Banking Specialist - Geraldton Commonwealth Bank of Australia Perth, Australia Posted 5 days ago Permanent Competitive Customer Banking Specialist - Geraldton We are seeking an enthusiastic customer service professional to join our Geraldton branch team for a...
-
Referrer Relationship Specialist
Vor 4 Tagen
Perth, Österreich Puroclean Certified Restoration Specialist Of Auburn VollzeitApex Radiology is one of the leading providers of diagnostic imaging services in Western Australia located in Bunbury, Busselton, Margaret River, Perth and Mandurah and is part of the Integral Diagnostics (IDX Group) one of the largest radiology providers in Australia and New Zealand.As a leading provider of quality diagnostic imaging services through its...
-
Automated Customer Engagement Specialist
vor 4 Wochen
Perth, Österreich Crown Resorts Limited VollzeitAutomated Customer Engagement SpecialistFull-timeBETTER BEGINS HERECrown Resorts is a great place to visit and it's an even better place to work, a place where you can play your part in creating joyful experiences for our guests and our people.We value passion, creativity, and an appetite for change- for the better.Here, you'll be part of the team, empowered...
-
Customer Banking Specialist
vor 4 Wochen
Perth, Österreich Efinancialcareers Ltd. VollzeitCustomer Banking Specialist - DunsboroughCommonwealth Bank of Australia, Perth, AustraliaPosted: 4 days agoType: PermanentSalary: CompetitiveWe are seeking an enthusiastic customer service professional to join our Dunsborough branch team for a full-time opportunity.Please note that rosters are predetermined.Before applying please ensure you are available to...
-
Customer Banking Specialist
vor 4 Wochen
Perth, Österreich Efinancialcareers Ltd. VollzeitCustomer Banking Specialist - KalgoorlieCommonwealth Bank of Australia, Perth, AustraliaWe are seeking an enthusiastic customer service professional to join our Kalgoorlie branch team for a full-time opportunity.Please note that rosters are predetermined.Before applying please ensure you are available to cover the following roster:38 hours per week: Monday -...
-
Customer Banking Specialist
vor 4 Wochen
Perth, Österreich Efinancialcareers Ltd. VollzeitCustomer Banking Specialist - DunsboroughCommonwealth Bank of Australia, Perth, AustraliaPosted: 4 days agoType: PermanentSalary: CompetitiveWe are seeking an enthusiastic customer service professional to join our Dunsborough branch team for a full-time opportunity.Please note that rosters are predetermined.Before applying please ensure you are available to...
