Customer Service Specialist
vor 4 Wochen
Join our Client Services team, immerse yourself into the world of eCommerce and play a pivotal role in ensuring the happiness of our valued clients
What you will be doing
Working in a team of Client Service Specialists, you will be taking calls and emails from our clients to answer questions, investigate issues and resolve them too.
You'll work closely with Account Managers, Operations teams, and Onboarding Specialists to deliver an outstanding client experience.
You'll utilise your investigative skills to delve into the root causes of problems, ensuring they are fully resolved and preventing recurrence.
Additionally, you'll liaise with carriers and handle claim processes on behalf of our clients.
You will be working a rotating shift pattern covering 7am - 3pm, 9am - 5pm and 11am to 7pm, Monday to Friday.
Who are we?
We're a trusted fulfilment partner for hundreds of eCommerce brands, not only in the UK but internationally.
Since 2010 we've grown our HQ here in Northampton, and have also put down roots in America, Australia, Canada and Europe and there's no sign of us slowing down yet
Why work for us?
Salary: £23,684 per annum, rising to £26,184 Enhanced maternity pay 33 days holiday and 5% matched pension Free on-site parking, electric car charging points, excellent bus links, bike shelters and showers on site Zen Den - a dedicated, quiet space to relax, unwind, meditate or reflect Mental Health Support - we have a team of trained Mental Health First Aiders, to support you when you may need it HealthShield - GP anytime, cashback for prescriptions, optical, dental...
Enhanced company sick pay Cycle to work scheme Life assurance Please note this role is located at our Northampton site 5 days per week, with the option to work 1 day from home after 6 months
We know that great people learn new things quickly, but we would love it if you have some/all of the below experience and skills…
You have worked in a customer service/contact centre role before Confident on the phone, you are a dab hand at handling queries and managing client expectations People would describe you as an exceptional communicator You write a great email and pay attention to detail A true detective, you will be great at investigating issues and finding solutions Building relationships with clients and other teams across the business You thrive in a busy, fast-paced environment
Our hiring process
To maintain impartiality in the selection process and prevent bias from influencing shortlisting decisions, all applicants are systematically reviewed blindly by anonymising CVs If you're shortlisted, you'll have a call with Steph from our Recruitment Team You'll have an interview on-site with Sophia, our Client Services Manager You get offered the job & start your amazing new role with James and James
At James and James, we welcome and value diversity.
We believe in fair hiring practices and are dedicated to considering all candidates equally, regardless of their race, colour, religion, gender, national origin, age, sexual orientation, disability, or any other protected status.
Should you require any reasonable adjustments for the role or interview process please email
and we'd be happy to discuss these with you.
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