Buscojobs | Aftership | Customer Success Manager
vor 1 Tag
About Us
AfterShip is an automation platform that empowers eCommerce retailers to create and manage the world's best online shopping experiences.
Powering the tracking of over 4.4 billion order shipments for 17,000 eCommerce retailers like Amazon, Harry's, and Kylie Cosmetics, AfterShip is a pioneer in post-purchase solutions and eCommerce AI.
We deliver innovative, industry-leading SaaS solutions, including email automation, SMS marketing, smart product recommendation, shipment tracking, returns management, AI-predictive delivery estimates, and more.
Our strong product market fit, prioritizing solving real problems for our customers, has resulted in a strong growth trajectory for the company.
We secured a 66 million dollar Series B in 2021.
At AfterShip, we are building a diverse and high-performing culture that encourages collaboration and experimentation on a global scale.
Even as a company with over 10 years under our belt and 450 AfterShippers across our 8 global offices, we embrace a dynamic and agile approach to our work.
We operate with a flat team structure, where you will have opportunities to contribute your ideas and take ownership over your work to create a meaningful impact for the business and the customers we serve.
If you're looking for a vehicle to achieve your professional goals and work alongside fantastic teams, we invite you to join us.
This is a pivotal role within AfterShip's global Customer Success team, reporting to the Head of Customer Success (APAC).
Occasional collaboration with the global team in Greater China, South East Asia, Europe, or North America may require flexibility in work hours to accommodate meetings or tasks.
Key Job Responsibilities:
Manage a portfolio of existing accounts by maintaining engagement and utilizing value-based account management techniques for retention and growth.
Lead the onboarding process for new clients in conjunction with the Technical Account Manager for implementation.
Conduct regular business review meetings (weekly/monthly/quarterly, as needed) with C-level executives to incorporate account performance metrics, industry insights, best practices for customers, and identification of areas for improvement and growth opportunities.
Serve as the initial point of contact for escalated technical issues, ensuring swift resolution by liaising with appropriate teams.
Develop a comprehensive understanding of the AfterShip platform to effectively communicate its features to users at all levels within client organizations.
Act as a trusted advisor to clients, ensuring they derive maximum value from AfterShip's services.
Collaborate cross-functionally with global teams across various time zones to address bottlenecks and ensure customer success.
Share best practices and new product features with customers while providing feedback to the product team.
Assume responsibility for meeting dollar retention and expansion KPIs.
Travel as needed for client meetings/trade show events (up to 25%, fully covered).
Drive growth of AfterShip's client base and revenue in APAC markets.
Basic Qualifications:
Bachelor's Degree or higher.
7-10+ years of experience in customer-facing roles in sales/business development/account management/customer success, with a proven track record of consistently delivering great results.
Strong interpersonal skills and professional demeanor, capable of articulating technical solutions in simple terms.
Ability to manage complex projects and collaborate with multiple internal and external stakeholders.
Comfortable in a fast-paced environment requiring strong time management and prioritization skills.
Exceptional executive-level interpersonal, project management, communication, and problem-solving abilities.
Excellent listening and analytical skills, with a consultative selling approach and high motivation.
Customer-focused, quick learner, and a team player; thinks big but acts small; demands high standards.
Outstanding written and verbal communication skills for effective presentations.
Proficiency in English is required; proficiency in Mandarin, Cantonese, or other languages is a plus.
Based in Melbourne or Sydney, Australia, with experience working in international teams as a remote role.
Preferred Qualifications:
Related working experience in eCommerce/FMCG/Brand Retail/SaaS/Advertising/consulting Industry.
Thorough knowledge of the Australian e-commerce ecosystem and local online retail community.
Overseas working experience or work in an international team with a global timezone.
#J-18808-Ljbffr
-
Central Coast, Österreich Tideri Jobbörse VollzeitAbout Us AfterShip is an automation platform that empowers eCommerce retailers to create and manage the world's best online shopping experiences.Powering the tracking of over 4.4 billion order shipments for 17,000 eCommerce retailers like Amazon, Harry's, and Kylie Cosmetics, AfterShip is a pioneer in post-purchase solutions and eCommerce AI.We deliver...
-
Central Coast, Österreich Tideri Jobbörse VollzeitAbout UsAfterShip is an automation platform that empowers eCommerce retailers to create and manage the world's best online shopping experiences.Powering the tracking of over 4.4billion order shipments for 17,000 eCommerce retailers like Amazon, Harry's and Kylie Cosmetics, AfterShip is a pioneer in post-purchase solutions and eCommerce AI.We deliver...
-
Central Coast, Österreich Buscojobs VollzeitWho We're Looking ForWe're seeking an experienced and detail-oriented Customer Success Manager, Implementations to join our CorePlan Crew.This role will focus primarily on implementations and onboarding, ensuring smooth transitions from sale to full platform adoption for our clients.ResponsibilitiesLead end-to-end implementation projects from kick-off to...
-
Buscojobs | Customer Success Operations Manager
vor 1 Woche
Central Coast, Österreich Buscojobs VollzeitAbout Megaport Megaport has transformed the way IT gets connected.We're global leaders in Network as a Service (NaaS), changing the way businesses reach the cloud.We're also a leading partner to Amazon, Microsoft, Google, IBM, Oracle, NYSE, and many other leading technology companies.Megaport is a publicly traded company on the Australian Stock...
-
Buscojobs | Customer Success Operations Manager
Vor 3 Tagen
Central Coast, Österreich Buscojobs VollzeitAbout MegaportMegaport has transformed the way IT gets connected.We're global leaders in Network as a Service (NaaS), changing the way businesses reach the cloud.We're also a leading partner to Amazon, Microsoft, Google, IBM, Oracle, NYSE, and many other leading technology companies.Megaport is a publicly traded company on the Australian Stock Exchange.We're...
-
Buscojobs | Enterprise Customer Success Manager
Vor 3 Tagen
Central Coast, Österreich Buscojobs VollzeitJoin the team redefining how the world experiences design.Thanks for stopping by.We know job hunting can be a little time consuming and you're probably keen to find out what's on offer, so we'll get straight to the point.Where and how you can workOur flagship office is in Sydney, Australia, but we've made our way from down under, to a campus in Austin, Texas...
-
Cority | Customer Success Manager
vor 1 Tag
Central Coast, Österreich Buscojobs VollzeitCority is the global enterprise EHS software provider creating industry-leading technology to empower those who transform the way the world works.For over 35 years, Cority has been powered by the spirit of innovation, deep domain expertise, and a commitment to integrity that enables higher levels of operational and sustainable performance with the most...
-
Buscojobs | Customer Success Manager, Anz
Vor 3 Tagen
Central Coast, Österreich Buscojobs VollzeitAt Cloudflare, we are on a mission to help build a better Internet.Today the company runs one of the world's largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies.Cloudflare protects and accelerates any Internet application online without adding...
-
Buscojobs | Customer Success Specialist
vor 1 Tag
Central Coast, Österreich Buscojobs VollzeitWho are we?So you might ask, who's CreditorWatch?Well, we are a leading Australian data and technology company that provides businesses with access to unique data and innovative products.By using our platform, our customers can confidently manage their commercial relationships, improve productivity and reduce financial risk.As a commercial credit reporting...
-
Associate Customer Success Manager
vor 1 Tag
Central Coast, Österreich Buscojobs VollzeitAssociate Customer Success ManagerLocation: Sydney, New South Wales, AustraliaPosted on: Posted YesterdayJob Requisition ID: R-17219TELUS Health is empowering every person to live their healthiest life.Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of...
-
Airwallex | Customer Success Manager
vor 1 Tag
Central Coast, Österreich Buscojobs VollzeitAbout AirwallexAirwallex is the only unified payments and financial platform for global businesses.Powered by our unique combination of proprietary infrastructure and software, we empower over 100,000 businesses worldwide – including Brex, Rippling, Navan, Qantas, SHEIN and many more – with fully integrated solutions to manage everything from business...
-
Darktrace | Customer Success Manager
vor 18 Stunden
Central Coast, Österreich Buscojobs VollzeitDarktrace AI interrupts in-progress cyber-attacks in seconds, including ransomware, email phishing, and threats to cloud environments and critical infrastructure.Founded by mathematicians and cyber defense experts in 2013, Darktrace is a global leader in cyber security AI, delivering complete AI-powered solutions in its mission to free the world of cyber...
-
Enterprise Customer Success Manager
vor 1 Tag
Central Coast, Österreich Buscojobs VollzeitJoin the team redefining how the world experiences design.Thanks for stopping by.We know job hunting can be a little time consuming and you're probably keen to find out what's on offer, so we'll get straight to the point.Where and how you can workOur flagship office is in Sydney, Australia, but we've made our way from down under, to a campus in Austin, Texas...
-
Customer Success Manager, Anz
vor 1 Tag
Central Coast, Österreich Buscojobs VollzeitIntuit Mailchimp is a leading marketing platform for small businesses.We empower millions of customers around the world to build their brands and grow their companies with a suite of marketing automation, multichannel campaigns, CRM, and analytics tools.The Customer Success team within our Global Customer Solutions organization is focused on engaging and...
-
Kudosity | Customer Success Manager
vor 1 Tag
Central Coast, Österreich Buscojobs VollzeitKudosity is seeking a Customer Success Manager to drive business growth, support sales operations, and promote our products and services across our APAC customer base.How you'll make an impactAs the main commercial contact for existing accounts, you'll build strong, productive relationships while identifying new business opportunities within APAC clients and...
-
Intuit Inc. | Customer Success Manager
vor 1 Tag
Central Coast, Österreich Buscojobs VollzeitIntuit Mailchimp is a leading marketing platform for small businesses.We empower millions of customers around the world to build their brands and grow their companies with a suite of marketing automation, multichannel campaigns, CRM, and analytics tools.The Customer Success team within our Global Customer Solutions organization is focused on engaging and...
-
Buscojobs | Accounting Success Manager
vor 1 Tag
Central Coast, Österreich Buscojobs VollzeitIf you're a current or former Accountant and love Technology, you're in the right place!Come join our award-winning Customer Success team at FloQast where you'll be in the company of your former Audit and Public / Private Accounting friends, but without any of the late work nights, long hours, or professional attire.An Accounting Success Manager at FloQast...
-
Central Coast, Österreich Buscojobs VollzeitAbout Us :We are a leading cybersecurity company dedicated to protecting our customers' digital environments.Our Customer Success team plays a critical role in ensuring that our customers achieve their desired outcomes and maximize the value of our solutions.We are seeking a motivated and experienced Customer Success Manager to join our team and help drive...
-
Central Coast, Österreich Buscojobs VollzeitAt Cloudflare, we are on a mission to help build a better Internet.Today the company runs one of the world's largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies.Cloudflare protects and accelerates any Internet application online without adding...
-
Blackline | Customer Success Manager
vor 1 Tag
Central Coast, Österreich Buscojobs VollzeitGet to Know Us :It's fun to work in a company where people truly believe in what they're doing!At BlackLine, we're committed to bringing passion and customer focus to the business of enterprise applications.Since being founded in 2001, BlackLine has become a leading provider of cloud software that automates and controls the entire financial close process.Our...
