Ofload | Team Leader, Customer Service
Vor 4 Tagen
About Ofload and Our Mission FreightTech is one of the most exciting spaces to be in right now, with the opportunity to transform one of the largest industries.
Freight in Australia is a $66 billion market, yet it is analogue and has many inefficiencies: 30% of the time, trucks drive empty.
Networks lack transparency, data flows are fragmented, and smaller transport operators face barriers to competing with the big players.
At Ofload, we're changing how the freight industry operates and bringing it into the digital world.
We leverage technology, data, and strategic partnerships to connect a growing roster of blue-chip customers with smaller, highly efficient transport operators.
By reducing empty truck miles, improving visibility, and optimising supply chains, we're driving smarter, greener, and more efficient operations that benefit businesses and the environment.
This isn't just logistics—it's FreightTech: a tech-powered transformation of an industry that is the backbone of the economy and touches everyone's lives.
Why Join Ofload? Joining Ofload means being part of a high-growth scaleup.
It means working alongside motivated, ambitious individuals who are passionate about disrupting the status quo and making a real impact.
Our team thrives on challenges, values direct and honest feedback, and is committed to growing together.
We've raised over $100M in funding from some of the world's top investors—backers of companies like Canva, Revolut, and HelloFresh.
Along the way, we've been recognized for our innovation and culture:
Ranked #1: Deloitte Climate and Sustainability Award 2024 for our pioneering Carbon Analytics PlatformRanked #2: AFR BOSS Best Places to Work 2024 in Transport and ConstructionAt Ofload, we combine the agility of a tech startup with the impact of tackling a massive, real-world problem.
If you're ready to be part of an ambitious team reshaping the freight future, we want to hear from you.
About the role: Reporting to the Customer Service Manager, you will lead a small team responsible for providing hypercare to our high-risk customers.
You will support and guide your team to help equip everyone with the tools to be successful.
You will also attend customer meetings, understand expectations, and create/manage an execution plan.
This is a hands-on role, responding to our customers and working to a fast resolution.
What you'll do: Create and maintain training documentation for both customers and staffConduct regular training sessions with your team, along with QA auditsProficient in Excel and reportingUse data to guide your decisions and actionsEnsure service standards are met, such as SLA and CSAT - focusing on continuously improving our offering to customersMonitor workload and make sure this is evenly distributedEscalations - you will be great at de-escalating a situation and committed to getting a fast resolutionCollaborate and engage with key stakeholders to achieve the best outcomes for the customerQualifications and Skills: You are a strong and confident leader, who works for their teamCustomer Obsessed - Leading by the front, with a sense of urgencyYou challenge the status quo and are solution-focusedExceptional time management and organisational skills, able to prioritise and delegate tasksStrong communicator, who is able to listen, adapt and communicate effectivelyDriven and adaptableAt Ofload we prioritise impact, aptitude and passion, so we'd encourage you to apply if you do not meet all the above criteria.
When you apply, please let us know of any reasonable adjustments you may need during the interview process.
More than a job
We look after you through: Flexibility and Wellbeing: Balance your life with hybrid work arrangements, including remote work options and additional leave for volunteering, celebrations, and personal milestones.Empowerment and Growth: access to a $500 learning and development budget to put towards your professional growth, in-house workshops & Lunch & Learns;Our annual Summer Camp offsiteOffice Benefits: Weekly catered breakfast, monthly team lunch and a number of delicious snacksMorning brew of your choice at our local caféQuarterly celebrations and team events;Table tennis, board games and an office library #J-18808-Ljbffr
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