Customer Service Specialist
vor 2 Monaten
Webjet is Australia and New Zealand's Number 1 online travel agency
Join us as we lead the way in online travel tools and technology.
We empower our customers to compare, combine and book the best flight deals – whether you're travelling domestically or internationally.
But we don't stop there, Webjet is a one-stop shop for all things travel
We have your accommodation, packaged holiday deals, tours, travel insurance and car hire (worldwide)
sorted.Our team is based in Melbourne and we support our team's work-life balance through a Hybrid working model.
We've taken a company-wide approach to office days, bringing the team in Tuesday to Thursday for collaboration, fun events and food
Job DescriptionWhat we love to see: You must have GDS experience (Galileo or Sabre or Amadeus).Demonstrated achievements in providing customers and stakeholders with an exceptional customer service experience including attentiveness and patience.Ability to engage in conversations with customers that quickly builds rapport and an understanding of customer needs.Strong work ethic with the capability to work autonomously and as part of a team environment.Previous experience and success working within a customer service, sales or relevant position.High level of accuracy and attention to detail.Ability to gather information utilising available technology and resources.Desired Skills and ExperienceWhat we love to see: You must have GDS experience (Galileo or Sabre or Amadeus).Demonstrated achievements in providing customers and stakeholders with an exceptional customer service experience including attentiveness and patience.Ability to engage in conversations with customers that quickly builds rapport and an understanding of customer needs.Strong work ethic with the capability to work autonomously and as part of a team environment.Previous experience and success working within a customer service, sales or relevant position.High level of accuracy and attention to detail.Ability to gather information utilising available technology and resources.Why Webjet?We thank our team with an annual $250 Webjet gift card, free travel insurance and discounted travel across the Webjet offering via webjet.com.au.An annual hackathon that the whole company gets involved in, ideas born on our Hackdays often make it into production and the winner needs to be in production within 12 monthsAn extensive events calendar, when we say we're fun – we mean it.We support you through one of life's biggest moments, providing up to 12 weeks of paid primary leave and 2 weeks of secondary carer leave.Have a big trip planned or thinking of school holidays?
We offer purchased additional annual leaveWant to learn more?
Check out our social media pages below and keep in touch: Webjet Careers:
Successful candidates joining Webjet are required to undergo a National Police Record check and must have full-time Australian working rights on an ongoing basis. No agency candidates will be accepted at this time.
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