Senior Client Support Officer
vor 2 Monaten
Senior Client Support Officer, Justice and Attorney-General Department of Justice & Attorney General QLD – Brisbane QLD Full time, Contract, Part time, Casual/Temporary As a member of the CSC team, you will use your technical expertise and strong client service skills to provide responsive, reliable, and respectful support to a diverse group of clients.
You will combine your technical problem-solving skills and excellent verbal and written communication to undertake effective incident resolution, request fulfilment, continuous service improvement activities, and various project activities.
Key Responsibilities Provide first-contact support services to CTS clients via multiple channels including phone, Microsoft Teams, and in-person.
Provide responsive technical support in the investigation and resolution of client incidents.
Provide technical knowledge and skills in the fulfilment of requests from clients.
Provide second-level desktop support and request services including installation of desktops, laptops, and printers.
Provide application support and one-on-one user training for common Microsoft Office products along with key Courts applications.
Develop knowledge-based articles for regular client enquiries to assist clients in self-serving solutions.
Maintain an awareness of current and emerging whole of Government ICT through researching strategies, policies, standards, and relevant technologies and industry best practices.
Use your initiative and proactive approach to identify opportunities and initiatives that will continually improve I&CT delivered services.
Applications to remain current for 12 months.
Job Ad Reference: QLD/596698/24 Closing Date: Friday, 25 October 2024 #J-18808-Ljbffr
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