Night Guest Service Agent
vor 2 Wochen
Company Location: Oaks Melbourne on Market HotelCompany DescriptionMinor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 530 properties. Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and South America.Minor Hotels AU & NZ is a proud leader in strata titled accommodation management with numerous Hotels, Resorts and Residential Apartment buildings throughout Australia and New Zealand.Job DescriptionOaks Melbourne on Market Hotel is looking for a Full-time Night Guest Service Agent who is passionate about providing excellent customer service to join the team.The moment a guest steps into our hotel, you will make them feel at home with your welcoming and warm presence. You have the important job of guiding guests through their stay, from smooth check-ins and check-outs to insights on the local attractions and eateries. You will be remembered for your superb customer service and positive energy.Key Responsibilities include:Conduct guest arrivals and departuresConfidently provide personalised, proactive guest serviceProvide outstanding guest experiences by demonstrating a commitment to service excellence and maintaining standardsMaintain professional, open and honest communication to assist guests and make accurate bookingsEnsure that all daily tasks are completed accurately and in a timely mannerMaintain accurate guest accounts, adhering to strict confidentiality policies and proceduresEnsure guest queries and complaints are handled efficiently and effectivelyHourly Rates (excluding super): + Late night/ early morning penalties applyMonday - Friday: $25.80 per hourSaturday: $32.25 per hourSunday: $38.70 per hourQualificationsPrevious hotel front office/reception experience is requiredA commitment and passion for delivering exceptional, pro-active customer serviceStrong computer skills/knowledge; training will be provided for reservations systemProfessional interpersonal and communication skillsA high standard of personal presentationAvailability to work 10pm - 7am on a rotating rosterAdditional InformationJoin our positive and vibrant team and be rewarded with these team benefits:50% discounts on accommodation across all Minor Hotel brands in Australia and New Zealand20% team member's friend and family discount on accommodation across all Minor Hotel brands in Australia and New ZealandAdditional paid leave including Birthday and Study leaveEducational Financial support may be available to those who undertake development relevant to the company's business requirementsGovernment funded traineeships in Certificate III in Hospitality and/or Certificate IV in Leadership *eligibility does applyDiscount savings and cash back from over 400 popular retailers in Australia and New ZealandEntertainment and experience discounts (Opera Australia; Australia Zoo; BRG Brands- Experience oz, Adrenaline and RedBalloon)Discount on Furniture50% off The Coffee Club VIP membership and discount on Minor Hotels F&B outlets across the globeWellbeing programs with Uprise (EAP)Wellness Programs at Elysia Wellness retreat Accommodation, all F&B, all Wellness Activities, Spa Treatments (depends on length of program to how many) and Wellness one-on-one consultsLaundry allowance for some roles*Our people drive the success of our business, so we will invest in your skills to allow you to grow and progress through your career. You'll feel at home as part of a close team who thrive on delivering exceptional guest experiences and working in a company focused on ensuring the best workplace culture.Currently, we are only accepting applications from candidates who have working rights within Australia or New Zealand.
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Night Guest Service Agent
vor 2 Wochen
Melbourne, Österreich Tideri Jobbörse VollzeitCompany Location: Oaks Melbourne on Market Hotel Company Description Minor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 530 properties.Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries across Asia Pacific, the...
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Guest Service Agent
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Melbourne, Österreich Accor Apartments & Realty VollzeitMantra Southbank, 31 City Road, Southbank, Victoria, Australia Req #3336Friday, 8 November 2024Located in the heart of Melbourne and positioned within moments of the city's vibrant arts and entertainment hub, Mantra Southbank Melbourne offers a range of one and two bedroom apartments and exceptional food and service at its Mezzi Bar & Kitchen. When not...
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Melbourne, Österreich Minor International VollzeitCompany DescriptionMinor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 530 properties. Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and...
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Melbourne, Österreich Oaks Hotels & Resorts Limited VollzeitMinor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 530 properties.Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and South America.Minor...
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