Night Guest Service Agent
vor 2 Monaten
Company Location: Oaks Melbourne on Market HotelCompany DescriptionMinor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 530 properties. Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and South America.Minor Hotels AU & NZ is a proud leader in strata titled accommodation management with numerous Hotels, Resorts and Residential Apartment buildings throughout Australia and New Zealand.Job DescriptionOaks Melbourne on Market Hotel is looking for a Full-time Night Guest Service Agent who is passionate about providing excellent customer service to join the team.The moment a guest steps into our hotel, you will make them feel at home with your welcoming and warm presence. You have the important job of guiding guests through their stay, from smooth check-ins and check-outs to insights on the local attractions and eateries. You will be remembered for your superb customer service and positive energy.Key Responsibilities include:Conduct guest arrivals and departuresConfidently provide personalised, proactive guest serviceProvide outstanding guest experiences by demonstrating a commitment to service excellence and maintaining standardsMaintain professional, open and honest communication to assist guests and make accurate bookingsEnsure that all daily tasks are completed accurately and in a timely mannerMaintain accurate guest accounts, adhering to strict confidentiality policies and proceduresEnsure guest queries and complaints are handled efficiently and effectivelyHourly Rates (excluding super): + Late night/ early morning penalties applyMonday - Friday: $25.80 per hourSaturday: $32.25 per hourSunday: $38.70 per hourQualificationsPrevious hotel front office/reception experience is requiredA commitment and passion for delivering exceptional, pro-active customer serviceStrong computer skills/knowledge; training will be provided for reservations systemProfessional interpersonal and communication skillsA high standard of personal presentationAvailability to work 10pm - 7am on a rotating rosterAdditional InformationJoin our positive and vibrant team and be rewarded with these team benefits:50% discounts on accommodation across all Minor Hotel brands in Australia and New Zealand20% team member's friend and family discount on accommodation across all Minor Hotel brands in Australia and New ZealandAdditional paid leave including Birthday and Study leaveEducational Financial support may be available to those who undertake development relevant to the company's business requirementsGovernment funded traineeships in Certificate III in Hospitality and/or Certificate IV in Leadership *eligibility does applyDiscount savings and cash back from over 400 popular retailers in Australia and New ZealandEntertainment and experience discounts (Opera Australia; Australia Zoo; BRG Brands- Experience oz, Adrenaline and RedBalloon)Discount on Furniture50% off The Coffee Club VIP membership and discount on Minor Hotels F&B outlets across the globeWellbeing programs with Uprise (EAP)Wellness Programs at Elysia Wellness retreat Accommodation, all F&B, all Wellness Activities, Spa Treatments (depends on length of program to how many) and Wellness one-on-one consultsLaundry allowance for some roles*Our people drive the success of our business, so we will invest in your skills to allow you to grow and progress through your career. You'll feel at home as part of a close team who thrive on delivering exceptional guest experiences and working in a company focused on ensuring the best workplace culture.Currently, we are only accepting applications from candidates who have working rights within Australia or New Zealand.
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Night Guest Service Agent
vor 2 Monaten
Melbourne, Österreich Tideri Jobbörse VollzeitCompany Location: Oaks Melbourne on Market Hotel Company Description Minor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 530 properties.Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries across Asia Pacific, the...
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Guest Service Agent
vor 1 Monat
Melbourne, Österreich Accor Apartments & Realty VollzeitTuesday, 19 November 2024Mantra on Jolimont is located in the heart of Melbourne's sporting and entertainment precinct, with the MCG, Rod Laver Arena, AAMI Park and Hisense Arena all within walking distance. The property is a compact 8-level building offering a range of accommodations, including studio, one and two bedroom apartments, onsite dining at...
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Guest Service Agent
vor 1 Monat
Melbourne, Österreich Accor Apartments & Realty VollzeitTuesday, 19 November 2024Mantra on Jolimont is located in the heart of Melbourne's sporting and entertainment precinct, with the MCG, Rod Laver Arena, AAMI Park and Hisense Arena all within walking distance. The property is a compact 8-level building offering a range of accommodations, including studio, one and two bedroom apartments, onsite dining at...
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Melbourne, Österreich Pro-Invest Careers VollzeitJoin our team at Next Hotel Melbourne!Are you passionate about creating unforgettable guest experiences in a vibrant and stylish environment? Pro-invest Group is excited to invite applications for the Guest Service Agent position at Next Hotel Melbourne, where exceptional service and immersive experiences come together in Melbourne's premier retail and...
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Melbourne, Österreich Pro-Invest Careers VollzeitJoin our team at Next Hotel Melbourne! Are you passionate about creating unforgettable guest experiences in a vibrant and stylish environment? Pro-invest Group is excited to invite applications for the Guest Service Agent position at Next Hotel Melbourne, where exceptional service and immersive experiences come together in Melbourne's premier retail and...
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Melbourne, Österreich Tideri Jobbörse VollzeitAbout Us:Oscars Group is a passionate, creative and dynamic privately owned hospitality group founded in 1986.Owned and operated by the Gravanis family for over thirty years, the group began with the acquisition of a single pub in Sydney's Inner West.Today, Oscars Group is one of the largest privately owned hospitality groups featuring an ever-expanding...
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vor 4 Wochen
Melbourne, Österreich Oaks Hotels & Resorts Limited VollzeitMinor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 530 properties. Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and South America.Minor...
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Melbourne, Österreich Tideri Jobbörse VollzeitFront Office & Guest Services (Hospitality & Tourism) We have an opportunity to join our wonderful team at our Melbourne property in the role of Guest Service Agent.About the Role As a Guest Service Agent, you will play an integral role delivering service excellence.You will be provided comprehensive training to equip you with the tools required to perform...
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Accor Apartments
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Melbourne, Österreich Tideri Jobbörse VollzeitTuesday, 19 November 2024 Mantra on Jolimont is located in the heart of Melbourne's sporting and entertainment precinct, with the MCG, Rod Laver Arena, AAMI Park and Hisense Arena all within walking distance.The property is a compact 8-level building offering a range of accommodations, including studio, one and two bedroom apartments, onsite dining at...
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Guest Service Agent
vor 3 Wochen
Melbourne, Österreich Accor Hotels VollzeitCompany DescriptionSofitel Melbourne On Collins, the ultimate luxury hotel escape in the heart of Melbourne city centre. Combining French elegance and modern luxury, curating dining experiences where our passionate chefs and mixologists delight our guest in a lively culinary experience whilst overlooking the city skyline. As a Hotel for the Arts, Sofitel...
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Guest Service Agent
vor 3 Wochen
Melbourne, Österreich Accor Hotels VollzeitCompany Description Sofitel Melbourne On Collins, the ultimate luxury hotel escape in the heart of Melbourne city centre. Combining French elegance and modern luxury, curating dining experiences where our passionate chefs and mixologists delight our guest in a lively culinary experience whilst overlooking the city skyline. As a Hotel for the Arts, Sofitel...
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Guest Service Agent
vor 3 Wochen
Melbourne, Österreich Accor Hotels VollzeitJob Schedule: Temps PartielJob Type: CDIBrands: ACCORLocation: Sofitel Melbourne on Collins, Melbourne, AustraliaReference: REF34925ARegion: Luxury & LifestyleCompany Description: Sofitel Melbourne On Collins is the ultimate luxury hotel escape in the heart of Melbourne city centre. Combining French elegance and modern luxury, we curate dining experiences...
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Guest Service Agent
vor 1 Monat
Melbourne, Österreich Accor Hotels VollzeitCompany DescriptionSofitel Melbourne On Collins, the ultimate luxury hotel escape in the heart of Melbourne city centre. Combining French elegance and modern luxury, curating dining experiences where our passionate chefs and mixologists delight our guest in a lively culinary experience whilst overlooking the city skyline. As a Hotel for the Arts, Sofitel...
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Guest Service Agent
vor 2 Wochen
Melbourne, Österreich Accor Hotels VollzeitSofitel Melbourne on Collins, Melbourne, AustraliaREF40706UGuest Service Agent - One TouchLuxury & LifestyleCompany Description Sofitel Melbourne On Collins is the ultimate luxury hotel escape in the heart of Melbourne city centre. Combining French elegance and modern luxury, we curate dining experiences where our passionate chefs and mixologists delight our...
