Patient Bookings Officer
vor 3 Wochen
At GenesisCare we want to hear from people who are as passionate as we are about innovation and working together to drive better life outcomes for patients around the world.
Care to join the team? We have an exciting opening for a Patient Bookings Officer to join the GenesisCare Clinic located in Auchenflower, Brisbane.
Your role will be to ensure a high level of patient service is provided including meeting patient needs, maintaining patient service levels as well as monitoring and reacting to patient feedback.
On offer will be a permanent, full-time position. More Specifically, you will: Perform Customer Service duties for both face to face and via telephone. Be part of a multidisciplinary team to achieve patient services of the highest quality. Respond to and resolve issues and provide a prompt service in line with expectations. Work with colleagues and other administrative staff to achieve efficient and effective management of the patient journey throughout the Practice. Book and confirm patients for Planning CT, Treatment, Nursing Review, Procedures and Consultations. Have sound knowledge of all Oncology booking and treatment procedures. Provide efficient & compassionate service to all patients, while maintaining a good working relationship with all staff members. Liaise with both internal and external support staff i.e.
Imaging departments. Accurate and timely data entry into our medical record system Mosaiq. Maintain appointment diaries and take initiative to ensure sessions are fully booked. Oversee incoming call management, timely response to messages and answering of calls within three rings. Participate in the identification and implementation of service improvement initiatives. We're interested in hearing from people who have: The ability to work unsupervised and within a team. You are highly organised and efficient. You are focused on delivering positive patient experiences. You have oncology or health experience with knowledge of Mosaiq or other electronic medical record (EMR) and practice management system. Benefits of joining our team: Thriving close-knit culture and communities and supportive environment with encouragement to live your highest potential. Located next to the beautiful Brisbane river with many cafes & restaurants to dine in and great transport links. Ongoing opportunities for professional development to keep up to date within a rapidly developing global organisation. Internal career development opportunities globally. A rewarding purpose-led organisation that provides positive outcomes to patients every day. The opportunity to work for one of the most influential healthcare providers pioneering the way forward in innovation for cancer treatments. All employees and their family members have access to free confidential support that is completely external to GenesisCare including financial, nutritional and wellbeing coaching, legal advice & counselling. 12 weeks paid parental leave. Learn and grow with our award-winning development programs. About GenesisCare By joining GenesisCare, you will be joining a highly progressive and passionate team of healthcare professionals and support staff, united by a common purpose: to design care experiences that deliver the best possible life outcomes.
The ambition for better cancer care that began our story has grown into a passionate team of ~2,000 employees across 50 locations nationally.
Join us to design better care and enjoy a career with purpose.
GenesisCare is an Equal Opportunity Employer.
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