Loan Fulfillment Consultant
vor 1 Woche
Company Description
Be part of Beyond Bank, a bank that is for and with you. We are one of Australia's largest, 100% customer-owned mutual banks with a credit union heritage.
With over 300,000 customers and over 40 branches across five states, we are working hard to be the best relationship bank for customers and communities in Australia.
When you join Beyond Bank, you will work for a B Corp and be part of a friendly, inclusive, and supportive environment where you can continue progressing, no matter what stage of your career.
Our values of Customer Obsessed, Empowering Communities, Right things, right way, Shared Ambition, and Championing Sustainability are integral to all that we do and are the standards to which we hold ourselves.
Where and how you can work This role will be located within one of our office locations with the ability for hybrid work.
Job Description
The Role As a Loan Fulfilment Consultant, you will be responsible for delivering lending service activities to optimise the lending workflow efficiency and effectiveness.
The Loan Fulfilment Consultant provides ongoing technical support and assistance and provides an exceptional customer experience to staff, customers and external parties that is aligned to our Customer Ownership and Operational Excellence Strategy.
This role is key to delivering a quality loan experience and will be required to speak directly with customers to finalise work loan conditions or complete the loan file requirements.
This role is critical to ensure that the customer experience is always moving forward in the loan workflow.
Your key responsibilities will include, but are not limited to:
Action new Bank Guarantee file requirementsAssist with managing current Bank guarantee filesAction and progress loan variations through to unconditional approval, liaising with Consultants and customers to meet customer needs and provide an outstanding experienceAttend to conveyancing issues and provide advice, considering regulatory and legislative requirementsMonitor loan files with various parties through to settlement, to ensure loan files are completed and/or settled in accordance with the customer requirementsPrepare Loan Offer Documentation and other Real Property documentation (Discharges, etc.
)Use and consistently apply policies and processes endorsed by the businessUse the systems and technology supplied by the business accurately to support recording, measurement, sharing of information and customer interactionsDemonstrates positive organisational and time management competencies to effectively deliver quality multiple tasks as requiredFinalising and compliance of Settlements fundings (FMS, PEXA, Dye & Durham)Action daily end of day GL balancing for all Settlements fundingsVerifications and compliance of Increase fundingsMonitor building loan files and actioning building progress paymentsFinalising and compliance of building inspection reportsQualifications About You Proven knowledge of mortgage lending products and servicesStrong understanding of secured lending credit policies, processes and productsAbility to manage prioritisation of work to meet service level agreement standardsProven verbal and written communication skillsA strong attention to detail to deliver quality and accuracyStrong negotiation and problem-solving abilitiesA positive 'can do' attitudeProficient PC skillsAdditional Information See yourself in our team Joining the Loan Fulfillment team, you will support with processing and collecting loan applications by reviewing documentation, verifying information and organising approvals.
Why work for Beyond Bank? We welcome candidates that reflect the diversity of the communities in which we operate.
We actively encourage Aboriginal and Torres Strait Islander peoples, people living with disability, LGBTQIA+ as well as culturally diverse community members to apply for our roles.
Beyond Bank is committed to creating an accessible recruitment process and employment experience.
If you identify as a person living with disability and require adjustments to our online application, recruitment, selection and/or assessment process, or modifications for accessibility to our locations, please contact us at
And there's even more benefits: Additional 3 paid work-life balance days to boost your annual leavePaid community volunteer days to support many community charities across AustraliaAccess to employee discounts, health and wellbeing initiatives, employee and family assistance, plus moreA flexible, and diverse working environmentCareer development opportunities, training and coachingBy joining Beyond Bank, you will have the opportunity to work alongside talented professionals who will support and encourage you to achieve your full potential.
If you are passionate about people and want to make a difference, we would love to hear from you.
What does our recruitment process look like? The process can include a phone screen, video interview, virtual or face-to-face interview, psychometric testing, and all relevant background checking.
Some positions may require undergoing 4 weeks of mandatory full training.
Apply Now To find out more about Beyond Bank visit beyondbank.com.au or for more information contact
Applications close 16/12/2024
As a certified B Corp we are using our business as a force for good.
By applying for this opportunity you are providing consent for Beyond Bank Australia to conduct all pre-employment screening checks (APRA, ASIC, Bankruptcy, National Criminal History Check, VEVO, Adverse Media Check and Reference Checks) at the expense of Beyond Bank Australia.
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