Upperground By Hudson
Vor 3 Tagen
Management (Information & Communication Technology)
Contract/Temp
About the Role As IT Service Transition Manager, you will play a pivotal role in transitioning critical IT services, applications, and infrastructure into BAU.
Reporting to the Chief Digital Officer, you will ensure operational readiness, high-quality service delivery, and continuity during a period of transformative change.
This is a fixed-term role through July 2025, supporting the Modernisation Program - an ambitious transformation of our CRM and finance systems.
You will work closely with internal teams and Managed Service Providers (MSPs) to define, document, and implement processes for sustainable IT operations.
Key Responsibilities Service Transition Planning : Develop and execute detailed plans to transition IT projects into BAU.
Acceptance Criteria : Define operational standards and readiness criteria, ensuring alignment with service levels.
Collaboration with MSPs : Lead incident management, operations manual creation, and disaster recovery (DR) planning.
Operational Readiness : Conduct readiness assessments, manage go-live processes, and facilitate knowledge transfer.
Documentation : Maintain up-to-date service-level documentation, best practice guides, and DR plans.
Risk Management : Identify, mitigate, and document risks to ensure smooth service transitions.
What We're Looking For Extensive years of IT Service Management or Transition experience.
Proven track record in managing service transitions for complex IT systems, including CRM.
Strong knowledge of ITIL and service management best practices.
Experience with MSPs in multi-vendor environments.
Exceptional stakeholder management and communication skills.
Preferred:
ITIL certification or equivalent experience.
Familiarity with Agile, PRINCE2, or PMP methodologies.
Service Orientation Analytical and Problem-Solving Skills Attention to Detail Strong Communication The Challenge This role requires a confident leader to navigate:
Cultural and leadership changes in the division.
Potential change saturation as projects approach go-live.
Limited internal expertise in Dynamics 365 / Power Platform.
Applications for this role will be accepted through the link provided.
For any queries, email quoting REF#241936 .
Please note, only candidates with working rights for Australia based in Brisbane will be considered.
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