Customer Support Officer
vor 2 Monaten
Our people are more than our best asset.
With 18 depots across the nation, we operate through a combination of employees and full-time subcontractors in all mainland capitals and many key regional centres.
As a privately owned and operated business, we work as one large family and our down to earth culture reflects this.
Communication is key to our success and everyone at Northline has a voice.
Northline is seeking a dedicated and detail-oriented Customer Support Officer to be a vital part of our St Marys Warehouse team.
If you thrive in a fast-paced environment and are passionate about delivering exceptional service, we want to hear from you
Job Details:
Job no: 494588
Work type: Casual
Location: NSW - Sydney
Categories: Customer Service
Key Responsibilities:
Data Entry & Reporting: Efficiently enter and manage data for orders, confirmations, and inventory, generating reports for the Warehouse Manager.
Customer Interaction: Communicate proactively with customers regarding stock movements, inventory, and deliveries to enhance relationships.
Order Processing: Ensure timely and accurate processing of inbound and outbound customer orders, including the creation of purchase orders.
Team Collaboration: Work closely with Sales/Account Management and Operations departments to resolve issues delivering on our promise of Customer Delight.
Safety Compliance: Ensure all consignments, especially those involving dangerous goods, meet the necessary safety standards and documentation requirements.
As our next Customer Support Officer, you will have:
Customer-Centric Approach: A proven track record in delivering excellent customer service and resolving queries effectively.
Attention to Detail: A meticulous nature ensures that all data entry and reporting is accurate and timely.
Strong Communication Skills: Excellent communication with both internal teams and external customers.
Organisational Skills: Ability to manage multiple tasks while maintaining a structured and organized approach.
Proficiency with Technology: Moderate proficiency in Microsoft Office and strong data entry skills.
Previous Experience: Experience in Warehousing or Transport, specifically with Warehouse Management Systems, is highly regarded.
Benefits:
Learning, training and development support: Northline believes in the people we hire, offering training in leadership, communication, self-development, and job-specific courses.
Employee recognition programs: Recognising individuals, supervisors, and teams that embody Northline's values and have made outstanding contributions.
Wellness and benefits programs: Including an Employee Assistance Program, offering support when needed and discounts on various services.
Regular team building
Who is Northline?
Northline is an experienced Australian-based, global logistics business with an industry-leading national network and an international reach into more than 100 countries.
Our customers' freight can start or end in international cities, small towns, or remote communities, but wherever the destination, you can rely on Northline to deliver.
Northline and its people help to ensure a safe workplace for all employees.
Candidates will be required to pass a pre-employment medical that incorporates a drug & alcohol screen, as well as a police clearance.
Advertised: 09 Oct 2024 AUS Eastern Daylight Time
Applications close:
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