Operations & Customer Support Officer
Vor 6 Tagen
Brighter Together Our mission is to make sustainability affordable and accessible for everyone.
By offering financial solutions to homeowners, we're making renewable energy and home improvements more accessible to the everyday Aussie.
Our founder and CEO, Katherine McConnell, has been awarded Telstra Business Woman of the Year in 2020, as well as winning the Sustainability Crusader award at B&T's 2023 Women Leading Tech Awards.
She is a passionate and humble leader who has a human-first approach to business.
As a business, we have been awarded AFR Sustainability Leader in the Banking and Finance category and won the inaugural Sustainability Award at the Affies
We value different perspectives, skills, and backgrounds and have been recognised for our strength in creating a diverse and inclusive workplace, winning Best Workplace Diversity (Finnies 2021).
$0 - $0 a year
About The Role As Operations & Customer Support Officer, you'll be responsible for the operational delivery and execution of partnership initiatives.
The role focuses on ensuring the seamless integration and ongoing success of partnerships through effective coordination, process optimisation, and providing top-tier customer service.
Responsibilities Assist with coordinating internal teams and partners to ensure timely delivery of partnership agreements and initiatives.Proactively address and resolve any operational issues that arise in the management of partnerships.Meticulously maintain accurate records of partnership activities, agreements, and performance metrics.Provide regular operational reports to management, highlighting key metrics and areas for improvement.Provide input into Brighte's partner projects as required, contributing to the development and enhancement of collaborative energy solutions.Engage and consult with customers to understand their energy needs and goals.
Provide personalised advice on electrification and energy efficiency improvements and direct the customer to appropriate resources on energy efficient appliances, solar panels, heat pumps, and other relevant technologies.Handle both inbound and outbound calls to assist customers with their energy solutions inquiries and provide proactive support.About You Start-up or scale-up experience is an ideal training ground.
Bonus points for dabbling in climate tech, sustainability, renewables, energy efficiency, government, or community programs.You have demonstrable customer service experience and a genuine passion for providing top-tier customer service.
You use strong judgement and logical thinking to obtain the best outcome for the customer and the business.You are able to juggle multiple tasks at once and manage competing business pressures and customer needs while remaining calm and collected.You bring a focus on continuous process improvement, coupled with the ability to work in a fast-paced and changing environment.Your communication skills are second-to-none and you have an interpersonal communication style.You have a genuine desire to understand the inner workings of all levels of the organisation and get at the core of what is going on in other teams' worlds.You are comfortable working autonomously and get on with it in times of ambiguity, shifting focus from one new thing to another, juggling lots all at once, but prioritising your day-to-day on your own - you work smart.Experience using FinPower is highly advantageous.Benefits We're committed to building a culture where our people can thrive, both professionally and personally.
So, we offer a variety of benefits and perks to support you and your family.
Flexible working arrangements to suit individual needs and a hybrid work model.Employee share options - every new staff member is given an opportunity to join our Employee Share Option Plans (ESOP).Exciting and regular social activities to keep you connected with your team and others in the businessNutritious snacks – who doesn't love that?
Our thoughtfully stocked pantry includes snacks to suit your every mood.
From fresh bread, protein bars, chocolate, soy crisps – you name it
We also offer a carefully curated collection of wines and beer on top for those looking to unwind or enjoy a social moment.End-of-trip facilities.
Cycle in to work, lock up your wheels, and have a shower in our end-of-trip facilities, which come complete with towel service and hair dryers.Diversity and Inclusion At Brighte, we celebrate diversity and encourage you to bring your whole self to work.
Our inclusive culture is the foundation of our innovative and dynamic environment.
If you want to join this mission-driven, inclusive, and highly collaborative team, click apply and upload your resume
All applicants will receive a response.
Please note that as part of our process, we require all candidates to undertake references and background checks, which include a police check, anti-money laundering, and bankruptcy checks.
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